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Gov 2.0 - Trust and Transparency

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Gov 2.0 - Trust and Transparency

  1. 1. Gov 2.0 Trust and Transparency
  2. 2. the network  
  3. 3. Pew Internet and American Life Project Mobile Access to Data and Information Quang Minh (YILKA) on Flickr How many non-Mac are there
  4. 4. In March 2008:   41% of adult Americans have logged onto the internet on the go, that is, away from home or work either with a wireless laptop connection or a handheld device. Pew Internet and American Life Project Mobile Access to Data and Information
  5. 5. In July 2009:   56% of adult Americans have accessed the internet by wireless means, such as using a laptop, mobile device, game console, or MP3 player. Pew Internet and American Life Project Wireless Internet Use
  6. 6. and:   One-third of Americans (32%) have used a cell phone or Smartphone to access the internet for emailing, instant-messaging, or information-seeking. This level of mobile internet is up by one-third since December 2007. Pew Internet and American Life Project Wireless Internet Use
  7. 7. William Hook on Flickr iPhone
  8. 8. ...The idea of a single portable device that can make phone calls, take pictures, record audio and video, store data, music, and movies, and interact with the Internet — all of it —  has become so interwoven into our lifestyles that it is now surprising to learn that someone does not carry one... 2009 Horizon Report
  9. 9. "It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that really profound changes happen" Clay Shirky, Here Comes Everybody, p105
  10. 11. Steven W on Flickr My Communities
  11. 12. Pew Internet and American Life Project.   The Future of the Internet III "The divisions between personal time and work time and between physical and virtual reality will be further erased for everyone who is connected."
  12. 13. the Internet is a place to connect alles-schlumpf on Flickr Close Connection
  13. 14. the conversation
  14. 15. the web is a two-way conversation z6p6tist6 on Flickr Two-Way Street Sign
  15. 16. ...but we already do community consultation? "Any person may make a submission ... addressed to:"   " viewed at the Corindi Beach Shop, the Woolgoolga Library and the council's Administration Building."
  16. 20. too risky? Toastercookie on Flickr cliff diving
  17. 21. trust and reputation
  18. 22. Eighty-one per cent of Australian respondents said they do not trust information from a company CEO, and just six per cent trust corporate advertising. media release 2009 Edelman Trust Barometer
  19. 23. "...Government websites received more traffic from Social Networking and Forums than the online News and Media industry for the first time during August 2009." Government sites receive more traffic from Social Nets than News and Media
  20. 24. ...nearly a quarter (23%) of online-Australians have boycotted an organisation after reading a negative comment on the social web about how that organisation treats its customers. PC World 01/09/2009 Consumer Talk in the Cloud about Poor Customer Care Impacts the Bottom Line
  21. 25. how's your reputation? Striatic on Flickr /disapprove
  22. 26. Trust Ben Macleod on Flickr Total Trust
  23. 27. Demos State of Trust
  24. 28. ...use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve... Demos State of Trust
  25. 29. ...counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources. Demos State of Trust
  26. 30. Transparency Edans on Flickr iPhone transparent screen
  27. 31. Striatic on Flickr /approve
  28. 32. what does 'trust and transparency' look like? gerlos on Flickr Binocularportrait
  29. 33. Public Sphere Justin Freeman on Flickr Senator Kate Lundy
  30. 34. Public Sphere
  31. 35. civic surf
  32. 36. @mosmancouncil on twitter
  33. 37. @mosmancouncil on twitter
  34. 38. ready to begin? Jon_Marshall on Flickr Starting Line
  35. 39. learning 2.0
  36. 40. some tips? paul goyette on Flickr Point of contact
  37. 41. be human
  38. 42. be authentic PinCheck on Flickr The Real Thing
  39. 43. The wrap up... gertrud K on Flickr Wrapped Reichstag
  40. 44. many images used in this presentation were obtained from under a creative commons license. many thanks to all who make their photos available to others to build upon. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia License