Mobile Governance


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Mobile Governance

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Mobile Governance

  1. 1. Mobile Services Delivery Platform (MSDP) KAPIL KANT KAMAL Senior Technical Officer CDAC Mumbai
  2. 2. Agenda  What is MSDP?  Unique Features of MSDP  MSDP Architecture  Status of MSDP components  SMS  USSD  IVR  APP Store  Mobile Application  Integration Flow2
  3. 3. What is MSDP?MSDP (Mobile e-governance Services Delivery Platform) provides an integrated platform for delivery of government services to citizen over mobile devices using SMS, USSD, MMS, Voice, LBS, WAP, or mobile applications installed on the mobile phones.
  4. 4. Unique Features of MSDP Integrated with NSDG / SSDG Provides multiple mobile based channels for delivery of the government services (eg. SMS, USSD, IVRS, m-apps) Once integrated to any one channel provides automatic integration for the other available channels Free of cost integration Push SMS is free (initially for one year) for early adopting departments Hosts / manage your own m-Apps on the DIT mobile application store
  5. 5. MSDP Architecture
  6. 6. SMS Flow6
  7. 7. SMS Gateway Integration Status 34 PULL services and several PUSH services has been already integrated - Goa Push, 5 Services (Pull) - Delhi Social Welfare (Push) - Maharashtra Push, 2 Services (Pull) - Meghalaya Push - J&K Push - Manipur Push, 1 service Pull7
  8. 8. SMS Gateway Integration Status (contd.)- Puducherry Push, 1 service Pull- Nagaland Push, 23 services Pull in process- Karnataka Push in process- Himachal Pradesh Push in process- Maharashtra Public Service Commission Push-National Population Register Push
  9. 9. APP Store Status  M-Gov Application Store is completed. In App store we have deployed 3 live (2 Goa, 1 Maharashtra) applications and 32 generic applications.  Generic applications can be customized according to the needs of a particular department.  In Process Himachal Pradesh9
  10. 10. List of Mobile Applications  BirthCertificate MarriageUnderSpecialMarriageAct  CasteCertificate GrievanceService  DeathCertificate RenewalOfArmedLicence  Domicile NewElectricityConnection  NewSewerageConnection FairPermission  IncomeCertificate DuplicateRationCard  NonEncumbrance NewRationCard  Residence PensionHandicap  SolvancyCertifiacte PensionOldAge  Scholarship PensionWidow  DeletionOfNameInVoterList DuplicateVoterCertificate  InclusionOfNameInElectoralRolls SolomnizedMarriageCertificate  IssuanceOfVoterCertificate AppealRegistration  EmploymentExchange Procession  NewTelephoneConnection ROR  WaterConnection LoudspeakerPermission10
  11. 11. USSD Status  USSD Ready with 3 live Services (2 Goa & 1 Maharashtra) – The above services are running on temporary short code, only for testing purpose. – After we get our own short code, all the services will move to our short code.11
  12. 12. Unstructured Supplementary Service Data (USSD) Flow
  13. 13. Interactive Voice Response System (IVRS)
  14. 14. IVRS  IVRS is ready with 3 live Services. – Currently the IVRS system is running on 022-26209367.This number can be changed once we get approval for MGOV IVRS number. – Currently the IVRS system supports 30 simultaneous calls14
  15. 15. For any further enquiry contact us: Department of Information Technology, Ministry of Communications & Information Technology (Govt. of India), Electronics Niketan, 6, CGO Complex, Lodhi Road, New Delhi 110003 Phone: +91-11-24364729 Centre for Development of Advanced Computing Gulmohar Cross Road No.9, Juhu, Mumbai 400049 Phone: +91-22-26201606 Fax: +91-22-26210139 Email: msdp@cdac.in15
  16. 16. Thank You16