Knowledge ManageabilityManagementlevelsAuthoritativeHierarchyOrganizationalInfrastructureNegotiatedAgreementResponsibleAutonomyTransfer Direction Products &ServicesExchange KnowledgemarketsWork Mandate Process Agreement Self-interestCollaboration Assignment Representation Partnership ParticipationSharing Vertical Horizontal Community NetworkAssets Embed Sole IP rights Joint IP rights Open sourceInfrastructure Authoritative Standardized Connective EnablingManagement RegimesOrganization
User-Centric ArchitectureTools that are easy and intuitive use.System interfaces that can be customized.Systems that help people do their work.Content that is easy to find and access.Work processes that facilitate knowledge flow.Knowledge flow that is primarily horizontal.Diversity and flexibility are encouraged.The architecture promotes desired behavior.System architecture plays a key roll in individualbehavior, group dynamics, and cultural norms.User-centric design can double employee participationArchitecture
Service Framework for Sharing Tacit KnowledgeWork Person / Group Input / Output ServicesProvide Incentives manager, leader,knowledge holdertacit knowledge /willingness to shareengagement,motivation, complianceProvide Place manager, facilitator,coordinatorphysical place, time facilities, schedulingTechnology Support network manager,application specialist,facilitator,coordinatorconnectivity,digital sitetelephone, e-mail,on-line forum,web portal,expertise directory,collaboration site,social network apps.,facilitationInteract knowledge holder,recipient, facilitatorshared knowledge conversation, dialogue,after-action review,capturing, teaching,storytelling,demonstrating,presenting, mentoring
Collaboration AttributesSynergy and joint productionDialogue, conversations in groupsSharing, exchanges among peersCandor, freedom of expressionTrust, safety, honestyTransparency, opennessAgreed rules of conductDiversity, flexibility, outliersEquality, meritocracy of ideasCollective, not individual benefit(Mutual interests, compatible goals)
Negotiation AttributesReaching an agreementDebate and discussionPositions and interestsBargaining and compromiseProposal and responseAttempt to establish trustWin/win vs. win/loose(Mutual interests, conflicting goals)
Competition AttributesVictory, gain, or defenceAct, sense, and respondSpeed of analysis and action are criticalNo trust, secretive, misleading actionsRules: dominant, important, minimalOngoing process, requires recurring analysis(Autonomous Interests, conflicting goals)
Main MessagesKnowledge work is performedby people in a context of socialand technological structures.Social interaction involvesmutual or autonomousinterests as well as compatibleor conflicting goals.Knowledge management mustconsider all of these email@example.com
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