Dimensions of quality in CGI production services

1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Sukhmel Kaur

2. Service Selected : Production of high end
CGI animation.
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3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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• On time delivery
• High quality output
• Smooth & effective communication
• Cost
• Quality of the Talent Pool & Experience in the industry
• Great client credentials
• On call support
• In house tools and software to increase productivity and
eliminate redundancy.
• Industry standard formats for files and final output.
• Following the standard processes in production cycle
• Using the standard software and tools – Maya, 3ds max,
Photoshop, Perforce, etc
• Consistent output in terms of quality and time
• Quick turn around time

4. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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• Adapting to the latest technologies and processes in the
industry.
• Constant evolution.
• Effective client servicing team.
• Maintaining impeccable communication with the
client.
• Providing quick solutions as and when needed.
• Emphasis on client relationship management.
• Professional
• Easy to work with
• Infrastructure
• Communication
• Appeal of the final product