HR Recruitment and Training Process
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HR Recruitment and Training Process
- 1. HR
- 2. Recruitment Process • Ads placed in Newspapers and Online Portals • Applications Reviewed • Potential candidates called for interview • Chosen candidates given training(External trainers)
- 5. Training & Development • New Task Training Procedure • Step 1: Customer Focus • Connect whatever activity needs to be performed back to the customer. • Achieve understanding of the level of proficiency needed to satisfy customer expectations. • Step 2: Conduct Walk-through • Go over all the steps necessary to perform the activity correctly, utilizing whatever equipment is involved. • Clarify the most critical parts of this activity. • Step 3: Show in Real Time • Perform the task correctly, meeting all the standards required. • Ask questions of the person being trained to determine his or her understanding. • Step 4: Trainee Performs • Trainee performs the activity while being observed by the trainer. • Step 5: Give Feedback • Provide both positive and corrective feedback on what was observed. • Step 6: Repeat • Continue Steps 4 and 5 until the person being trained is performing that activity perfectly. • Ideally, the person should be able to complete the task correctly three times in a row before being considered trained on that procedure.
- 6. • Sales Training for Customer Service Advisor • Vehicle Production Training – Vacuums – Drivers – Prep/Mitt Washers (if applicable) – Dry-Off – Express Detail Services – Professional Detailing • Cashier Training • Management Training – Leadership, communication and motivation skills – Creating and promoting a team atmosphere – Utilizing labor and resources effectively – Controlling product and chemical usage and costs •
- 7. • Implementing an effective preventive maintenance program will keep your new equipment • warranty compliant, will extend the life expectancy of all your equipment, and generate an • estimated 12% to 18% cost savings over a reactive maintenance program,* keeping your bottom • line in check
- 8. • Improve employee – customer relations • Gain commitment and accountability from employees • Generate awareness and understanding among employees • Improve efficiency and profitability