The document discusses dimensions of quality for handmade rock climbing pants and extras. It describes the products as having conforming and reliable performance features designed for comfortable climbing. The pants are made from good quality materials by professional dressmakers using specific patterns. They are tested by local climbers and have durability as well as an aesthetic style that is fashionable with several color options. Customer experience is also emphasized through personalized treatment and multiple communication methods with clients.

1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Rafael Moreno

2. Product or Service Selected :
Handmade rock climbing pants and extras
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3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Specific clothes
Designed for a confortable climbing pants
Special and suitable Pockets
Two longs per size, a short and a long ones
Clothes technical properties
Pattern
Good quality materials
Clothes tested by local climbers
Professional dressmakers

4. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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Double backstitch
Reinforcement in some points of the pants
Personalized treatment
Several ways of comunication with clients… On line, personal,
eMail, whats app, telephone
The style is an important issue, a fashionable one.
Several colours per each type of pants.
Pants quality
Mouth to mouth opinions
Direct relationship with clients