1. Shannon Govender
Identity No: 8108260169084
No 25, 25th Avenue, Umhlatuzana, Durban, 4093
(Home):031 - 8294837, (Cell) 084 0222 133 / 078 312 7432
Code 8 Drivers License
Professional Summary
I was functioning in the role as an administration officer for TFD Network Africa which entails several
functions. I was responsible for Payment and order processing with suppliers, client servicing, invoice
recordings and also overall staff monitoring and administrations.
I also hold invaluable previous experience as a supervisor on customer service and vast experience
creditors reporting. I have also served as an executive PA and assistant manager in sales and
accounts.
Character Summary
I am very ambitious and drive this ambition through hard work. I am very sociable and have learned
to engage well among diverse South Africans. I handle multi-tasking and the stress of tight deadlines
with relative ease. I enjoy leadership roles but also embrace the learning and growth opportunities of
following superiors. I am open to studying and taking on unfamiliar roles that require me to unlearn old
skills, or learn new skills.
Work Experience
Company Tiger Brands (Beacon) Period Aug till Current
Position Debtors Clerk
Duties Ensure all customer claims are audited, investigated & processed in order to maintain a sound
reconciliation.
Accurate processing of credit notes (Goods Returned notes NDG's).
Effectively addressing customer complaints.
Supplying debtors with credit notes info on outstanding customer claims.
Reconciliation for Debtors queries.
Tiger brands – Project Administrative Clerk Feb 2013 – Aug 2013
Main Responsibilities___________________________________________________________________________
General:
Responsible for documentation and administrative support to the Project Manager and assigned
Project Execution Team as directed by Director.
Support the efficient and effective functioning of the project.
Provides a high level of coordination and organizational project support to maintain strict
confidentiality in performing the duties of the Finance
Tasks and Responsibilities:
Setup and maintain job files in accordance with Company work instructions and applicable project
instructions.

2. Prepare correspondence, presentations and/or reports as required.
Follow-up on correspondence and outstanding requests for resolution.
Coordinate for Project Team, Client and/or Vendor meetings.
Responsible for the setup and cleanup of meeting facilities utilized by Project Manager and/or Project
Team.
Provide phone coverage for Project Manager, identified team members and switchboard duties as
required.
Facilitate document issue process.
Assist Project Manager and Project Team with document distribution, scanning, copying, etc.
Receive certified drawing approval from appropriate engineer, issues certified drawing, and scans
into Company specific document management system
Assemble data books or operating manuals as necessary.
Effective analytical and problem-solving skills.
Types agendas for meetings
Prepares meeting packages and distributes to Council Members at least two days prior to the
meeting
Attends, records and transcribes minutes for Meetings
Transcribes formats, inputs, edits, retrieves, copies and transmits correspondence, documents, data
and graphics
Word processes all manuscripts, letters, documents and proposals
Processes outgoing mail
Compiles and maintain an up to date telephone directory of numbers and addresses
Files all correspondence
Updates the bulletin board by posting and removal of outdated materials
Makes appointments
TFD Network Africa - Administration Officer - Receptionist June 2011 – August 2011
Main Responsibilities
 Purchase orders and payment processing to suppliers
 Staff Timesheet monitoring, vehicle utilization monitoring & Leave scheduling
 Switch board stand in and general admin assistance
TFD Network Africa - Credit Admin Clerk Jan 2011- 31 May 2011
Main Responsibilities
 Handle claim investigations
 Handling of POD Queries & Exception Reporting
 Production of Recon reports & admin assistance
Tiger Brands - Admin Clerk
Nov 2009 – Dec 2010
Main Responsibilities
 Customer Servicing
 Handling of POD Queries & Exception Reporting
 Production of Recon reports & admin assistance
 General admin assistance
___________________

3. Mass Distribution - Customer Service Supervisor Apr 2009 – Nov 2009
Main Responsibilities
 Handling all store queries
 Handling unactioned reports
 Logging of calls
 General admin assistance
Crossmoor Plant Hire & Transport - Admin assistant Feb 2008 – Mar 2009
Main Responsibilities
 Invoicing and posting of statements
 Report analysis
 General admin assistance
Noble Freight - Admin assistant Jan 2006 – Jan 2008
Main Responsibilities
 Quotation & Waybill processing
 Invoicing & Filing
 License & permit monitoring
 Delivery scheduling and co-ordination
 Managing SARS Clearance process
 Cost allocation for consignments
Bradgary Marine Shop Fitters - Executive PA – Switchboard Operator July 2004 –
June 2005
Main Responsibilities
 Calendar scheduling
 Meeting coordinating
 General filing, minutes recording and administration
Lishans Service Station - Cashier / Admin June 2003 – July 2004
Main Responsibilities
 General Cashing
 Invoicing
Frame Edge - Assistant Manager Dec 2002 – May 2003
Main Responsibilities
 Sales & Account management
 Invoicing & Filing

4. Education
Damelin College
2008
 Pastel Accounting V9.1
Sun School of Computing 2000
 Introduction to basic Computers
Apollo Secondary 1999
 Matriculated
Subjects Completed:
English , Afrikaans, Mercantile Law, History, Biology, Business Economics
References
1. Selvyn Naicker/Richard Pillay (Tiger brands)
36 Philip Frame Street, Jacobs
031-460 7237
2. Jurgen Naicker (TFD)
36 Philip Frame Street, Jacobs
031-461 5799
3. Danny Pillay (Tiger brands)
36 Philip Frame Street, Jacobs
031-460 7508
4. Rina Naicker (Crossmoor Plant Hire)
37 Nagina Durban
083 6444 994
5. Yunus Docrat (Noble Freight)
15 Spradbrow Road, Congella
031-205 9435
6. John Murray (Bradgary Marine Shop Fitters)
1 Alpha Crescent, Umbilo
031 – 465 8101
7. Deshen Govender (Lishans Service station)
Umhlatuzana Township, Chatsworth
031-403 4312

5. 8. Jyothi Maharaj (Frame Edge)
Springfield PARK: Home Centre
031-263 1944