How do you want to lead a project? Many projects are steered by top-down organizational factors: attention to technology, management, scope and budget. That is fine and gives results, but the most important key factor for sustainable change is missing. Namely: the human factor. A project plan is only truly complete if you also pay attention to communication, culture, scenarios and learning & development of your end users. With PACE you approach a project holistically: from eight routes you map the current project situation and the ambition level of the change. Working with a special world map makes it clear at a glance on which route more or less guidance is required. And this guidance is available from the PACE toolbox: they complement your project plan on the routes where you can best use the support.

1. © Copyright & proprietary Silverside B.V.
Roadmap for successful user adoption
10-09-2022 – - Hotel Vianen, The Netherlands
Roland Driesen
Nico Scheppink

2. © Copyright & proprietary Silverside B.V.
Your dedicated guide
to happiness and success
in the digital world +200
CUSTOMERS
3
PLATFORMS
24
EMPLOYEES
24 years
COLLABORATION SPECIALIST
As a specialist in the best collaboration hardware &
software (including Microsoft 365, HCL and Zoho), we
ensure that users can collaborate smarter and better in a
secure modern digital world.
We guide organizations to the right destination based on
our experience with more than 200 customers. In addition
to our professional knowledge, we believe in happiness at
work and pleasant cooperation. This enables us to achieve
measurable results that will positively surprise you.
Are you joining us?
2
INTRODUCTION SILVERSIDE FROM THE NETHERLANDS

3. © Copyright & proprietary Silverside B.V.
Our strategy
in 2 minutes:
USER ADOPTION STRATEGIES
3

4. © Copyright & proprietary Silverside B.V.
P A C E
4
PACE Implementation Methodology
USER ADOPTION STRATEGIES
Propose a journey of
transformation and why
business change is essential.
Advise on the best tools, and
acquire / deploy. Assemble an
adoption framework.
Create new ways of working by
putting the adoption framework
into practice.
Enhance the journey, and
evaluate changing business,
technology and conditions.
Activate technology for
1st group
Pilot
Cultivate
the change
Production
Continuous enhance
the journey
Perfect Prima!
Measure
Culture
Hapiness
Schadow IT
Chances
Risks
Start Small – selected groups
Assess, learn, adjust, improve
Find ambassadors (champions)
Scale out, Push to all
Train & communicate
based on preferences
Measure real usage
Facilitate continuous learning
Develop & Improve
Plan
3 year
3 months
Business Consultant Implementation Consultant Trainer Change Guide
Prepare your change
journey
Proof of Concept

5. © Copyright & proprietary Silverside B.V.
5
Planning
SOFTWARE IMPLEMENTATIONS

6. © Copyright & proprietary Silverside B.V.
6
Planning - Realitity
SOFTWARE IMPLEMENTATIONS

7. © Copyright & proprietary Silverside B.V.
Implement new technology!
How do we communicate it?
How do we learn? Where do we start?
according to our governance
What is our culture?
with a return on investment
How do we adopt change?

8. © Copyright & proprietary Silverside B.V.
8
Technology
Communication
Learning Scope
Strategy
Culture
Results
Scenarios
Holistic
approach

9. © Copyright & proprietary Silverside B.V.

10. © Copyright & proprietary Silverside B.V.

11. © Copyright & proprietary Silverside B.V.

12. © Copyright & proprietary Silverside B.V.

13. © Copyright & proprietary Silverside B.V.

14. © Copyright & proprietary Silverside B.V.

15. © Copyright & proprietary Silverside B.V.

16. © Copyright & proprietary Silverside B.V.

17. © Copyright & proprietary Silverside B.V.

18. © Copyright & proprietary Silverside B.V.

19. © Copyright & proprietary Silverside B.V.

20. © Copyright & proprietary Silverside B.V.

21. © Copyright & Proprietary Silverside B.V.
Introvert
Extravert

22. © Copyright & Proprietary Silverside B.V.
Head
Heart
Gut
Task Oriented
People Oriented

23. © Copyright Connecting Colours B.V. en/of MapsTell B.V.
© Copyright Connecting Colours B.V. en/of MapsTell B.V.
C D
S I
Introvert
Extravert
Task Oriented
People Oriented

24. © Copyright & Proprietary Silverside B.V.
© Copyright & Proprietary Silverside B.V.
Innovative
Culture
Community
Culture
Execution
Culture
Command & Control
Culture
C D
S I
Long
Term
Direct
Organisation
Employees

25. © Copyright & Proprietary Silverside B.V.

26. © Copyright & Proprietary Silverside B.V.
Field Services
Management
General Affairs
Support
International Sales
Sales Benelux
ICT
Research & Development

27. © Copyright & Proprietary Silverside B.V.
SES as a Person
• Constantly strives to make improvements
• Action oriented – rises to the challenge
• Task focused and resourceful
• Competitive and wants to win at all costs
• Sometimes a perfectionist,
impatient and intolerant
• Only needs the minimum of social chit-chat
We changed the project name and approach
from Enterprise Social Networking to
SES Connect, the new Digital Workplace

28. © Copyright & Proprietary Silverside B.V.
© Copyright & Proprietary Silverside B.V.
Community of
Interest
Team
Community
Project
Community
Community of
Practice
C D
S I
Long
Term
Direct
Organisation
Employees

29. © Copyright & proprietary Silverside B.V.

30. © Copyright & proprietary Silverside B.V.
8 Fields model
Learning & Development
Translating organizational goals
to learning processes

31. © Copyright & proprietary Silverside B.V.
Skills
Goal
Behaviour
Learning situations
• 31
Impact
Learning results
Performance
Learning process
What
do
we
want
to
reach?
When
are
we
satisfied?

32. © Copyright & proprietary Silverside B.V.
Example: CRM
8 Fields model
• Create sales opportunity
• Create calculation / quote
• Proactive communications
• Every employee is a sales
• CRM is part of daily
routine
• Weekly 5 minute demo’s
• On the job coaching
• Template toolbox
• 32
• Shortened sales cycle
• No discount discussion
• Less fuzz between sales
and delivery
• Employees can execute
sales tasks on their own
• Positive and direct
communication style
• 50% of employees create
at least one quotation per
6 months
• Jan 2021 Prepare
• March 2021 Activate
• April / May 2021 Cultivate
Skills
Goal
Behaviour
Learning situations
• 3
2
Impact
Learning results
Performance
Learning process

33. © Copyright & proprietary Silverside B.V.
This is the
end of
our tour …

34. © Copyright & proprietary Silverside B.V.
34
Win a DISC workshop
SPECIAL RAFFLE DURING COLLABDAYS 2022
for max 10 participants

35. © Copyright & proprietary Silverside B.V.
Start your Journey!
35
WRAP-UP: ANY QUESTIONS?
Nico Scheppink Roland Driesen
Senior Consultant Change Manager
n.scheppink@silverside.com r.driesen@silverside.com
+31 – 6 – 51242304
Silverside B.V.
Rivium Quadrant 75-5 Capelle aan den IJssel The Netherlands
www.silverside.com