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HCL Connections fully implemented at accounting firm NEVB

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HCL Connections fully implemented at accounting firm NEVB

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Description

The boutique accounting firm Nieuwint & Van Beek in Amsterdam, The Netherlands is a long-time user of the HCL portfolio for all core processes and has created a customer portal on Domino.

Last few years the suite of HCL Connections has been added to improve internal collaboration & communication. Because a large portion of their customers work with Microsoft Teams, first a seamlessly integration between the latest version of HCL Connections and Teams has been created. During the project we were able to replace the required Teams functionality with adding the latest version of HCL Sametime. Also we have implemented Multi Factor Authentication for all users, including external users. With this step the organisation is bringing the power and security of HCL in a complete collaboration portal.

Business partner Silverside has guided this journey and implemented the technical parts and run an adoption project. In this session Roland Driesen and Gert van Kempen will give you the insights of the project and the hurdles that needed to be tackled. Not the easiest path, but now ready for collaboration across all parties and functional richer than Microsoft could provide.

Transcript

  1. 1. © Copyright & proprietary Silverside B.V. HCL Connections & Sametime at NEVB 25-05-2022 – - BMCC Bruges, Belgium
  2. 2. © Copyright & proprietary Silverside B.V. Your dedicated guide to happiness and success in the digital world +200 CUSTOMERS 3 PLATFORMS 24 EMPLOYEES 24 years COLLABORATION SPECIALIST As a specialist in the best collaboration hardware & software (including Microsoft Office 365, HCL and Zoho), we ensure that users can collaborate smarter and better in a secure modern digital world. We guide organizations to the right destination based on our experience with more than 200 customers. In addition to our professional knowledge, we believe in happiness at work and pleasant cooperation. This enables us to achieve measurable results that will positively surprise you. Are you joining us? 2 INTRODUCTION SILVERSIDE FROM THE NETHERLANDS
  3. 3. © Copyright & proprietary Silverside B.V. Our strategy in 2 minutes: USER ADOPTION STRATEGIES 3
  4. 4. © Copyright & proprietary Silverside B.V. P A C E 4 PACE Implementation Methodology USER ADOPTION STRATEGIES Propose a journey of transformation and why business change is essential. Advise on the best tools, and acquire / deploy. Assemble an adoption framework. Create new ways of working by putting the adoption framework into practice. Enhance the journey, and evaluate changing business, technology and conditions. Activeer techniek for 1st group Pilot Capitalise on momentum Production Continuous enhance the journey Perfect Prima! Measure Culture Hapiness Schadow IT Chances Risks Start Small – selected groups Assess, learn, adjust, improve Find ambassadors (champions) Scale out, Push to all Train & communicate based on preferences Measure real usage Facilitate continuous learning Develop & Improve Plan 3 year 3 months Business Consultant Implementation Consultant Trainer Change Guide Prepare your change journey Proof of Concept
  5. 5. © Copyright & proprietary Silverside B.V. Introduction NEVB CUSTOMER NIEUWINT & VAN BEEK IN AMSTERDAM Nieuwint & Van Beek, accountants without delay. This means that your annual accounts are ready, and your income TAX/Profit return is always made before 1 May. We also promise to respond within 24 hours if you have any question. Nieuwint & Van Beek ensures continuous monitoring of the entire tax return year. That means less worry and more control, so you can quickly anticipate opportunities. How do we tackle this together with you? • Your administration will be completely in the cloud • You do monthly payroll tax and VAT returns via accounting software • Paperless payroll • Data exchange goes digital • We are in regular contact • You join Horizontal Supervision
  6. 6. © Copyright & proprietary Silverside B.V. 6 Why Lotus Notes? CUSTOMER NIEUWINT & VAN BEEK IN AMSTERDAM
  7. 7. © Copyright & proprietary Silverside B.V. 7 CSP is not enough SEARCH FOR COMPLETE COLLABORATION SOLUTION • Structured information is covered with CSP • Unstructured information also needs a place • Avoid shadow IT (like WhatsApp) • Collaborate with our customers & partners • We need to learn and grow from each other • Every person has its own preferences and style
  8. 8. © Copyright & proprietary Silverside B.V. 8 Extending CSP to Customers CREATING A CUSTOM BUILT WEB PORTAL FOR CUSTOMERS
  9. 9. © Copyright & proprietary Silverside B.V. 9 ME-WE-KEY PRODUCTIVITY SCENARIOS Personal Productivity Team Productivity Organisation Strategy Personal Email / Calendar productivity General Office productivity Online and offline access to my files Mobile access to my files Finding expertise Smarter Task Management Collaborate as a team Co-authoring documents Smarter meetings Running a project Plan and organise work Sharing knowledge Running formal & complex projects Smarter decisions Onboarding employees Profiling expertise ME-WE-KEY Requirements Gathering
  10. 10. © Copyright & proprietary Silverside B.V. 10 Selecting the Enterprise Social Networking Platform EXTENDING CSP WITH KNOWLEDGE MANAGEMENT FUNCTIONALITY
  11. 11. © Copyright & proprietary Silverside B.V. 11 HCL Connections THE WINNER: For how many users? • How many internal users? • How many external users?
  12. 12. © Copyright & proprietary Silverside B.V. 12 Culture of NEVB HCL CONNECTIONS IS LIVE, HOW ARE THEY GOING TO USE IT 12
  13. 13. © Copyright & Proprietary Silverside B.V. © Andrew Lothian, Insights, Dundee, Scotland, 2006. All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Cool Blue Earthly Green Sunshine Yellow Fiery Red
  14. 14. © Copyright & Proprietary Silverside B.V.
  15. 15. © Copyright & Proprietary Silverside B.V. Head Heart Gut
  16. 16. © Copyright & Proprietary Silverside B.V. © Copyright & Proprietary Silverside B.V. Innovative Culture Community Culture Execution Culture Command & Control Culture Organisation Employees Long term Direct
  17. 17. © Copyright & Proprietary Silverside B.V. © Copyright & Proprietary Silverside B.V. Community of Interest Team Community Project Community Community of Practice Organisation Employees Long term Direct
  18. 18. © Copyright & Proprietary Silverside B.V. © Copyright & Proprietary Silverside B.V.
  19. 19. © Copyright & Proprietary Silverside B.V. Organisation Results in order of highest values YELLOW is progressive 31% 4.2 BLUE is structured 29% 4.0 GREEN is supportive 27% 3.7 RED makes quick decisions 13% 1,8 Conclusion: NEVB has a “progressive” culture with the strongest choice for innovation (yellow). As a second preference, it is the opposite color (blue). Speed (red) returns as lowest choice. There is a widespread in the answers. See also the further sheets about the culture and the advice for positioning and adoption of the collaboration platform.
  20. 20. © Copyright & Proprietary Silverside B.V. NEVB as a person • Nieuwint & Van Beek appreciates the unique role each individual plays in the organisation; everyone is given the space to work at their own pace. The company has an informal, personal approach, focusing on meaningful relationships. Personal opinions, even those that may seem unusual or even 'eccentric', are valued and considered. • Training, facilitating, educating and counselling are embraced in the Nieuwint & Van Beek culture. While being accepting of other’s beliefs, the company has strong convictions that may not immediately be obvious to everybody. Nieuwint & Van Beek is open to new (contradictory) information and may modify their strategy as required. • Nieuwint & Van Beek's reputation for being a visionary, is based on their broad and long-term outlook on everything. With this approach the company acts as a mediator, bringing parties together when required. Being prudent, Nieuwint & Van Beek will only make decisions once the supporting data has carefully been considered. • An action orientated team with resourceful thinkers and long-term planners, Nieuwint & Van Beek excels at everything that requires rapid decisions. At times, social events may be considered a burden, but the company does their best to be present, as these occasions are deemed important. Although outgoing, the strong analytical character can make Nieuwint & Van Beek appear impersonal. • Nieuwint & Van Beek is a relaxed, friendly and generous organisation. The company has a strong sense of duty and loyalty. Nieuwint & Van Beek will be deeply committed in whatever role or task they undertake.
  21. 21. © Copyright & Proprietary Silverside B.V. NEVB Square, our meeting place Based on this profile, we recommend the following name for the platform: NEVB Plein, onze ontmoetingsplek
  22. 22. © Copyright & Proprietary Silverside B.V. Scenario Ranking Results in order of most requested Improved team collaboration Better sharing information internally Finish projects faster Find people who can help you Onboarding people faster Smarter meetings Better reports Find the right document faster
  23. 23. © Copyright & proprietary Silverside B.V. 23 SWISS POCKET KNIFE FOR COLLABORATION
  24. 24. © Copyright & proprietary Silverside B.V. 24 Technical Architecture Personal Productivity Team Productivity Organisation Strategy Personal Email / Calendar productivity General Office productivity Online and offline access to my files Mobile access to my files Finding expertise Smarter Task Management Collaborate as a team Co-authoring documents Smarter meetings Running a project Plan and organise work Sharing knowledge Running formal & complex projects Smarter decisions Onboarding employees Profiling expertise Requirements vs. solutions
  25. 25. © Copyright & proprietary Silverside B.V. 25 Addition of MS Teams? Adding collaboration During the pandemic there was an additional requirement with regards to online chat and meetings. As a lot of NEVB customers were using Microsoft Teams the first reaction within NEVB was to look at Teams.
  26. 26. © Copyright & proprietary Silverside B.V. 26
  27. 27. © Copyright & proprietary Silverside B.V. 27
  28. 28. © Copyright & proprietary Silverside B.V. 28 Addition of MS Teams? Adding collaboration During the pandemic there was an additional requirement with regards to online chat and meetings. As a lot of NEVB customers were using Microsoft Teams the first reaction within NEVB was to look at Teams. However… • … the default settings worked for just meetings • … as NEVB is not actively using Office 365 themselves it required addition skills to correctly setup Azure AD and Teams • … it’s difficult to position a Team in combination with Plein As a result it was not a success.
  29. 29. © Copyright & proprietary Silverside B.V. 29 HCL Sametime Premium As an alternative for Microsoft Teams we have added HCL Sametime Premium to the NEVB Plein platform. Although the integration with HCL Connections is limited it has several advantages: • Integration with HCL Notes • Awareness and chat within NEVB Plein • “Integration” with meetings based on bookmarks and QR
  30. 30. © Copyright & proprietary Silverside B.V. 30 Enhanced Security Multi-factor authentication Now that NEVB Plein becomes more and more the portal for both internal and external users security is starting to get a pain point. Multi-factor authentication should be added for NEVB Plein and the CSP web portal. But how … both HCL Connections and CSP do not natively support it!
  31. 31. © Copyright & proprietary Silverside B.V. 31 Sophos UTM Multi-factor authentication The solution was nearby: • NEVB already used Sophos UTM for network security and VPN • VPN connections were already secured with MFA by Sophos The Web Application Firewall (WAF) function of the UTM might be the solution
  32. 32. © Copyright & proprietary Silverside B.V. 32 Authentication Flow Sophos Web Application Firewall The Web Application Firewall acts as an authenticating reversed proxy. The following occurs when a user opens Plein: • A login page from Sophos is displayed • Users are authenticated on the UTM (for MFA) • When authenticated the username/password is used on the backend server for final login • Exceptions are made for Invite
  33. 33. © Copyright & proprietary Silverside B.V. 33 Plein configuration Multi-factor authentication For NEVB Plein the addition of MFA requires an additional step after completing the user registration in Invite. Users now need to register their device first on the Sophos User Portal.
  34. 34. © Copyright & proprietary Silverside B.V. 34 CSP Webportal The CSP Webportal challenge Adding Multi Factor Authentication to the CSP Web Portal has other challenges. • Although the main application is running on Domino, the web frontend has been build in Umbraco that uses it’s own username/password validation with Domino • This means Sophos UTM cannot validate the user and LTPA cannot be used Domino Server hosting CSP application Umbraco CMS server Web-API Request + credentials WebService(s) - authenticate: credentials lookup - fetch CSP profile - execute API request Return xml data
  35. 35. © Copyright & proprietary Silverside B.V. 35 Combining Plein and CSP The solution for requires some creativity: • Pushing NEVB Plein as homepage will return an LtpaToken • Using this token Domino retrieves the profile of the user • This profile contains the name of the user • The combination of this name and a validated LtpaToken is sufficient to retrieve the CSP profile in Domino Domino Server hosting CSP application Umbraco CMS server
  36. 36. © Copyright & proprietary Silverside B.V. The Engine 84% Happy 36 USER ADOPTION STRATEGIES FOR COLLABORATION PLATFORMS The Journey
  37. 37. © Copyright & proprietary Silverside B.V. 37 Planning SOFTWARE IMPLEMENTATIONS
  38. 38. © Copyright & proprietary Silverside B.V. 38 Planning - Realitity SOFTWARE IMPLEMENTATIONS
  39. 39. © Copyright & proprietary Silverside B.V. Implement new technology! How do we communicate it? How do we learn? Where do we start? according to our governance What is our culture? with a return on investment How do we adopt change?
  40. 40. © Copyright & proprietary Silverside B.V. 40 Technology Communication Learning Scope Strategy Culture Results Scenarios Holistic approach
  41. 41. © Copyright & proprietary Silverside B.V.
  42. 42. © Copyright & proprietary Silverside B.V.
  43. 43. © Copyright & proprietary Silverside B.V.
  44. 44. © Copyright & proprietary Silverside B.V.
  45. 45. © Copyright & proprietary Silverside B.V.
  46. 46. © Copyright & proprietary Silverside B.V.
  47. 47. © Copyright & proprietary Silverside B.V.
  48. 48. © Copyright & proprietary Silverside B.V.
  49. 49. © Copyright & proprietary Silverside B.V.
  50. 50. © Copyright & proprietary Silverside B.V.
  51. 51. © Copyright & proprietary Silverside B.V.
  52. 52. © Copyright & proprietary Silverside B.V. Thank You! 52 WRAP-UP: ANY QUESTIONS? Gert van Kempen Roland Driesen Senior Consultant Managing Director g.vankempen@silverside.com r.driesen@silverside.com +31 – 6 – 51242304 Silverside B.V. Rivium Quadrant 75-5 Capelle aan den Ijssel The Netherlands www.silverside.com

Description

The boutique accounting firm Nieuwint & Van Beek in Amsterdam, The Netherlands is a long-time user of the HCL portfolio for all core processes and has created a customer portal on Domino.

Last few years the suite of HCL Connections has been added to improve internal collaboration & communication. Because a large portion of their customers work with Microsoft Teams, first a seamlessly integration between the latest version of HCL Connections and Teams has been created. During the project we were able to replace the required Teams functionality with adding the latest version of HCL Sametime. Also we have implemented Multi Factor Authentication for all users, including external users. With this step the organisation is bringing the power and security of HCL in a complete collaboration portal.

Business partner Silverside has guided this journey and implemented the technical parts and run an adoption project. In this session Roland Driesen and Gert van Kempen will give you the insights of the project and the hurdles that needed to be tackled. Not the easiest path, but now ready for collaboration across all parties and functional richer than Microsoft could provide.

Transcript

  1. 1. © Copyright & proprietary Silverside B.V. HCL Connections & Sametime at NEVB 25-05-2022 – - BMCC Bruges, Belgium
  2. 2. © Copyright & proprietary Silverside B.V. Your dedicated guide to happiness and success in the digital world +200 CUSTOMERS 3 PLATFORMS 24 EMPLOYEES 24 years COLLABORATION SPECIALIST As a specialist in the best collaboration hardware & software (including Microsoft Office 365, HCL and Zoho), we ensure that users can collaborate smarter and better in a secure modern digital world. We guide organizations to the right destination based on our experience with more than 200 customers. In addition to our professional knowledge, we believe in happiness at work and pleasant cooperation. This enables us to achieve measurable results that will positively surprise you. Are you joining us? 2 INTRODUCTION SILVERSIDE FROM THE NETHERLANDS
  3. 3. © Copyright & proprietary Silverside B.V. Our strategy in 2 minutes: USER ADOPTION STRATEGIES 3
  4. 4. © Copyright & proprietary Silverside B.V. P A C E 4 PACE Implementation Methodology USER ADOPTION STRATEGIES Propose a journey of transformation and why business change is essential. Advise on the best tools, and acquire / deploy. Assemble an adoption framework. Create new ways of working by putting the adoption framework into practice. Enhance the journey, and evaluate changing business, technology and conditions. Activeer techniek for 1st group Pilot Capitalise on momentum Production Continuous enhance the journey Perfect Prima! Measure Culture Hapiness Schadow IT Chances Risks Start Small – selected groups Assess, learn, adjust, improve Find ambassadors (champions) Scale out, Push to all Train & communicate based on preferences Measure real usage Facilitate continuous learning Develop & Improve Plan 3 year 3 months Business Consultant Implementation Consultant Trainer Change Guide Prepare your change journey Proof of Concept
  5. 5. © Copyright & proprietary Silverside B.V. Introduction NEVB CUSTOMER NIEUWINT & VAN BEEK IN AMSTERDAM Nieuwint & Van Beek, accountants without delay. This means that your annual accounts are ready, and your income TAX/Profit return is always made before 1 May. We also promise to respond within 24 hours if you have any question. Nieuwint & Van Beek ensures continuous monitoring of the entire tax return year. That means less worry and more control, so you can quickly anticipate opportunities. How do we tackle this together with you? • Your administration will be completely in the cloud • You do monthly payroll tax and VAT returns via accounting software • Paperless payroll • Data exchange goes digital • We are in regular contact • You join Horizontal Supervision
  6. 6. © Copyright & proprietary Silverside B.V. 6 Why Lotus Notes? CUSTOMER NIEUWINT & VAN BEEK IN AMSTERDAM
  7. 7. © Copyright & proprietary Silverside B.V. 7 CSP is not enough SEARCH FOR COMPLETE COLLABORATION SOLUTION • Structured information is covered with CSP • Unstructured information also needs a place • Avoid shadow IT (like WhatsApp) • Collaborate with our customers & partners • We need to learn and grow from each other • Every person has its own preferences and style
  8. 8. © Copyright & proprietary Silverside B.V. 8 Extending CSP to Customers CREATING A CUSTOM BUILT WEB PORTAL FOR CUSTOMERS
  9. 9. © Copyright & proprietary Silverside B.V. 9 ME-WE-KEY PRODUCTIVITY SCENARIOS Personal Productivity Team Productivity Organisation Strategy Personal Email / Calendar productivity General Office productivity Online and offline access to my files Mobile access to my files Finding expertise Smarter Task Management Collaborate as a team Co-authoring documents Smarter meetings Running a project Plan and organise work Sharing knowledge Running formal & complex projects Smarter decisions Onboarding employees Profiling expertise ME-WE-KEY Requirements Gathering
  10. 10. © Copyright & proprietary Silverside B.V. 10 Selecting the Enterprise Social Networking Platform EXTENDING CSP WITH KNOWLEDGE MANAGEMENT FUNCTIONALITY
  11. 11. © Copyright & proprietary Silverside B.V. 11 HCL Connections THE WINNER: For how many users? • How many internal users? • How many external users?
  12. 12. © Copyright & proprietary Silverside B.V. 12 Culture of NEVB HCL CONNECTIONS IS LIVE, HOW ARE THEY GOING TO USE IT 12
  13. 13. © Copyright & Proprietary Silverside B.V. © Andrew Lothian, Insights, Dundee, Scotland, 2006. All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Cool Blue Earthly Green Sunshine Yellow Fiery Red
  14. 14. © Copyright & Proprietary Silverside B.V.
  15. 15. © Copyright & Proprietary Silverside B.V. Head Heart Gut
  16. 16. © Copyright & Proprietary Silverside B.V. © Copyright & Proprietary Silverside B.V. Innovative Culture Community Culture Execution Culture Command & Control Culture Organisation Employees Long term Direct
  17. 17. © Copyright & Proprietary Silverside B.V. © Copyright & Proprietary Silverside B.V. Community of Interest Team Community Project Community Community of Practice Organisation Employees Long term Direct
  18. 18. © Copyright & Proprietary Silverside B.V. © Copyright & Proprietary Silverside B.V.
  19. 19. © Copyright & Proprietary Silverside B.V. Organisation Results in order of highest values YELLOW is progressive 31% 4.2 BLUE is structured 29% 4.0 GREEN is supportive 27% 3.7 RED makes quick decisions 13% 1,8 Conclusion: NEVB has a “progressive” culture with the strongest choice for innovation (yellow). As a second preference, it is the opposite color (blue). Speed (red) returns as lowest choice. There is a widespread in the answers. See also the further sheets about the culture and the advice for positioning and adoption of the collaboration platform.
  20. 20. © Copyright & Proprietary Silverside B.V. NEVB as a person • Nieuwint & Van Beek appreciates the unique role each individual plays in the organisation; everyone is given the space to work at their own pace. The company has an informal, personal approach, focusing on meaningful relationships. Personal opinions, even those that may seem unusual or even 'eccentric', are valued and considered. • Training, facilitating, educating and counselling are embraced in the Nieuwint & Van Beek culture. While being accepting of other’s beliefs, the company has strong convictions that may not immediately be obvious to everybody. Nieuwint & Van Beek is open to new (contradictory) information and may modify their strategy as required. • Nieuwint & Van Beek's reputation for being a visionary, is based on their broad and long-term outlook on everything. With this approach the company acts as a mediator, bringing parties together when required. Being prudent, Nieuwint & Van Beek will only make decisions once the supporting data has carefully been considered. • An action orientated team with resourceful thinkers and long-term planners, Nieuwint & Van Beek excels at everything that requires rapid decisions. At times, social events may be considered a burden, but the company does their best to be present, as these occasions are deemed important. Although outgoing, the strong analytical character can make Nieuwint & Van Beek appear impersonal. • Nieuwint & Van Beek is a relaxed, friendly and generous organisation. The company has a strong sense of duty and loyalty. Nieuwint & Van Beek will be deeply committed in whatever role or task they undertake.
  21. 21. © Copyright & Proprietary Silverside B.V. NEVB Square, our meeting place Based on this profile, we recommend the following name for the platform: NEVB Plein, onze ontmoetingsplek
  22. 22. © Copyright & Proprietary Silverside B.V. Scenario Ranking Results in order of most requested Improved team collaboration Better sharing information internally Finish projects faster Find people who can help you Onboarding people faster Smarter meetings Better reports Find the right document faster
  23. 23. © Copyright & proprietary Silverside B.V. 23 SWISS POCKET KNIFE FOR COLLABORATION
  24. 24. © Copyright & proprietary Silverside B.V. 24 Technical Architecture Personal Productivity Team Productivity Organisation Strategy Personal Email / Calendar productivity General Office productivity Online and offline access to my files Mobile access to my files Finding expertise Smarter Task Management Collaborate as a team Co-authoring documents Smarter meetings Running a project Plan and organise work Sharing knowledge Running formal & complex projects Smarter decisions Onboarding employees Profiling expertise Requirements vs. solutions
  25. 25. © Copyright & proprietary Silverside B.V. 25 Addition of MS Teams? Adding collaboration During the pandemic there was an additional requirement with regards to online chat and meetings. As a lot of NEVB customers were using Microsoft Teams the first reaction within NEVB was to look at Teams.
  26. 26. © Copyright & proprietary Silverside B.V. 26
  27. 27. © Copyright & proprietary Silverside B.V. 27
  28. 28. © Copyright & proprietary Silverside B.V. 28 Addition of MS Teams? Adding collaboration During the pandemic there was an additional requirement with regards to online chat and meetings. As a lot of NEVB customers were using Microsoft Teams the first reaction within NEVB was to look at Teams. However… • … the default settings worked for just meetings • … as NEVB is not actively using Office 365 themselves it required addition skills to correctly setup Azure AD and Teams • … it’s difficult to position a Team in combination with Plein As a result it was not a success.
  29. 29. © Copyright & proprietary Silverside B.V. 29 HCL Sametime Premium As an alternative for Microsoft Teams we have added HCL Sametime Premium to the NEVB Plein platform. Although the integration with HCL Connections is limited it has several advantages: • Integration with HCL Notes • Awareness and chat within NEVB Plein • “Integration” with meetings based on bookmarks and QR
  30. 30. © Copyright & proprietary Silverside B.V. 30 Enhanced Security Multi-factor authentication Now that NEVB Plein becomes more and more the portal for both internal and external users security is starting to get a pain point. Multi-factor authentication should be added for NEVB Plein and the CSP web portal. But how … both HCL Connections and CSP do not natively support it!
  31. 31. © Copyright & proprietary Silverside B.V. 31 Sophos UTM Multi-factor authentication The solution was nearby: • NEVB already used Sophos UTM for network security and VPN • VPN connections were already secured with MFA by Sophos The Web Application Firewall (WAF) function of the UTM might be the solution
  32. 32. © Copyright & proprietary Silverside B.V. 32 Authentication Flow Sophos Web Application Firewall The Web Application Firewall acts as an authenticating reversed proxy. The following occurs when a user opens Plein: • A login page from Sophos is displayed • Users are authenticated on the UTM (for MFA) • When authenticated the username/password is used on the backend server for final login • Exceptions are made for Invite
  33. 33. © Copyright & proprietary Silverside B.V. 33 Plein configuration Multi-factor authentication For NEVB Plein the addition of MFA requires an additional step after completing the user registration in Invite. Users now need to register their device first on the Sophos User Portal.
  34. 34. © Copyright & proprietary Silverside B.V. 34 CSP Webportal The CSP Webportal challenge Adding Multi Factor Authentication to the CSP Web Portal has other challenges. • Although the main application is running on Domino, the web frontend has been build in Umbraco that uses it’s own username/password validation with Domino • This means Sophos UTM cannot validate the user and LTPA cannot be used Domino Server hosting CSP application Umbraco CMS server Web-API Request + credentials WebService(s) - authenticate: credentials lookup - fetch CSP profile - execute API request Return xml data
  35. 35. © Copyright & proprietary Silverside B.V. 35 Combining Plein and CSP The solution for requires some creativity: • Pushing NEVB Plein as homepage will return an LtpaToken • Using this token Domino retrieves the profile of the user • This profile contains the name of the user • The combination of this name and a validated LtpaToken is sufficient to retrieve the CSP profile in Domino Domino Server hosting CSP application Umbraco CMS server
  36. 36. © Copyright & proprietary Silverside B.V. The Engine 84% Happy 36 USER ADOPTION STRATEGIES FOR COLLABORATION PLATFORMS The Journey
  37. 37. © Copyright & proprietary Silverside B.V. 37 Planning SOFTWARE IMPLEMENTATIONS
  38. 38. © Copyright & proprietary Silverside B.V. 38 Planning - Realitity SOFTWARE IMPLEMENTATIONS
  39. 39. © Copyright & proprietary Silverside B.V. Implement new technology! How do we communicate it? How do we learn? Where do we start? according to our governance What is our culture? with a return on investment How do we adopt change?
  40. 40. © Copyright & proprietary Silverside B.V. 40 Technology Communication Learning Scope Strategy Culture Results Scenarios Holistic approach
  41. 41. © Copyright & proprietary Silverside B.V.
  42. 42. © Copyright & proprietary Silverside B.V.
  43. 43. © Copyright & proprietary Silverside B.V.
  44. 44. © Copyright & proprietary Silverside B.V.
  45. 45. © Copyright & proprietary Silverside B.V.
  46. 46. © Copyright & proprietary Silverside B.V.
  47. 47. © Copyright & proprietary Silverside B.V.
  48. 48. © Copyright & proprietary Silverside B.V.
  49. 49. © Copyright & proprietary Silverside B.V.
  50. 50. © Copyright & proprietary Silverside B.V.
  51. 51. © Copyright & proprietary Silverside B.V.
  52. 52. © Copyright & proprietary Silverside B.V. Thank You! 52 WRAP-UP: ANY QUESTIONS? Gert van Kempen Roland Driesen Senior Consultant Managing Director g.vankempen@silverside.com r.driesen@silverside.com +31 – 6 – 51242304 Silverside B.V. Rivium Quadrant 75-5 Capelle aan den Ijssel The Netherlands www.silverside.com

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