A new way of Knowledge Networking

© Copyright & proprietary Silverside B.V.
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A new way of Knowledge Networking
IBM Connect 2017
San Francisco
Roland Driesen
Social Business Consultant
Sasja Beerendonk
Social Business Consultant

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Just another day in the Office …
Please ASAP!
Do you have
work councils
approval?
We have
Starbucks!
Why should I
use this?
We have no
connection!
Is my boss
using it?

3
Working in 6 Regions
‫האפשרי‬ ‫בהקדם‬ ‫אנא‬!
Haben Sie
Betriebsrat
Zustimmung?
We have
Starbucks!
Waarom zou ik
dit gebruiken?
Kami tidak
mempunyai
hubungan!
Meu chefe
está usando?

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4
Our Competitor

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5
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5
5
84% Happy

User Adoption Strategies
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SES Proprietary and Confidential | 8Company Overview — December '16
Owns and Operates the World’s Largest Satellite Fleet
Unique
GEO-MEO
constellation
complemented by a
ground segment, together
forming a flexible network
architecture that is globally
scalable
Driver of
INNOVATION
in next generation
satellite development
65satellites covering
99%
of the globe and world
population

SES Proprietary and Confidential |
Four Key Market Verticals
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SES focuses its differentiated strategy on value-added, end-to-end solutions in four key market verticals
Company Overview — December '16
Video
Mobility Government
Technical reach of 317
million TV households
worldwide, delivering
over 7,400 TV channels
and more than 2,400 HD
channels
Enterprise
+1 million simultaneous
fixed internet
connections supported
by SES
~2,000 aircrafts served
by SES satellites
Serving 57 government
entities in 28 countries

Robust Foundation of Fleet and Ground Segments
10Company Overview — December '16

Global Presence, International Team
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2,000employees of more than
50nationalities in over
20locations worldwide
EUR 2billion annual revenue
Company Overview — December '16

Plan
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⌾Knowledge Networking
is on the agenda
⌾Now is the Momentum!
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Collaborative Culture Assessment
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Competitive
Demanding
Determined
Strong-willed
Purposeful
Sociable
Dynamic
Demonstrative
Enthusiastic
Persuasive
Caring
Encouraging
Sharing
Patient
Relaxed
Cautious
Precise
Deliberate
Questioning
Formal
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Text and graphics are from an Insights Discovery profile
© Andrew Lothian, Insights, Dundee, Scotland, 2006. All rights reserved.
INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks.

Aggressive
Controlling
Driving
Overbearing
Intolerant
Excitable
Frantic
Indiscreet
Flamboyant
Hasty
Docile
Bland
Plodding
Reliant
Stubborn
Stuffy
Indecisive
Suspicious
Cold
Reserved
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SES as a Person
⌾ Constantly strives to make improvements
⌾ Action oriented – rises to the challenge
⌾ Task focused and resourceful
⌾ Competitive and wants to win at all costs
⌾ Sometimes a perfectionist,
impatient and intolerant
⌾ Only needs the minimum of social chit-chat
We changed the project name and approach from
Enterprise Social Networking to
SES Connect, the new Digital Workplace
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17
2,5% Happy

ACQUIRE
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Acquire
Components

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Acquire
Bridge the
Why, How, What

Community of
Interest
Team
Community
Project
Community
Community of
Practice
Company
Employees
Long term Short term

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Acquire
Making it more
concrete
The way we work now
The way we work new

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Acquire

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16% Happy

ASIA-
PACIFIC
LATIN
AMERICA
MIDDLE
EAST
AFRICA NORTH
AMERICA
EUROPE
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Change

• Launch “SES Connect”
communication campaign
• Social Business Workshop map the
7 working scenarios to concrete use
cases within the work domain of
“Early adopters”
• Start of Intranet Content
migration
• Setup of Communities of
Practice
• Platinum support for Early
adopters to start using / filling
new platform
• Governance rules &
guidance for use of tool
• Classroom training (S) &
access to SES Connect
as part of the
Momentum training
• Gold support for Early
adopters & first
Momentum participants
• Online Training materials available
• Additional multi-channel user-
training (video, e-training,
classroom training (M & L), etc.)
• Continuous (super user and peer-
to-peer) on-the-job Silver support
together with Early adopters /
super users
February 2016 April 2016: Wave2 May 2016: Wave3
Technicalgo-live
SoftLaunchofplatform
March 2016: Wave1
Companywidelaunch
✓ ✓✓ ✓
Change
Adopted by
the customer

Why, How, What for SES Connect
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Working Without Barriers
Connecting all SES people to
serve the customer better
The way we work now
The way we work new

Classroom Training
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Change

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50% Happy

Enhance
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Onboarding & COP SES Connect
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So why two tools for analytics?
⌾ Analytics are crucial to see where to Enhance & report KPI
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84% Happy

Lets go for a
Real Coffee!
Download the PACE Whitepaper
on https://www.silverside.com/what/ by LinkedIn or email
Invitation for 6 CCA pilots
Roland Driesen
r.driesen@silverside.com
Sasja Beerendonk
s.beerendonk@silverside.com

A new way of Knowledge Networking

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