1. Chetana’s
Hazarimal Somani college Of Com.& Eco.& SMT. Kusumtai
Chaudhari
College of Arts
Made by: FYBFM Guided by:
GROUP :2 Prof. Shivprasad
Effective Communication

2. The Team
Durgesh Shivalkar
Siddhesh Shinde
Anasuya Sengupta
Swati Narkar
Ruksar Sutar
Vishal Narvekar

3. Agenda
• Introduction to communication
• What is effective communication
• Barriers of effective communication
• Activity
• What is listening
• Stages of listening
• Relation between listening and speaking
• Importance of listening
• Techniques of active listening
• Path for good Listening
• Conclusion

4. What is communication
The process of communication is
what allows us to interact with
other people; without it, we would
be unable to share knowledge or
experiences with anything outside
of ourselves. Common forms of
communication include speaking,
writing, gestures, touch and
broadcasting.
• Wikipedia definition

5. Process of communication
• Communication is the process of sending and
receiving information among people…
Feedback
receiver sender
Medium
Encode Decode
SENDER RECEIVER

6. BARRIES TO EFFECTIVE
COMMUNICATION

7. • Lack of Sensitivity to • Physical Distractions • Lack of Interest.
Receiver • Channel Barriers. • Lack of Knowledge.
• Lack of Basic • Long Communication Chain. • Lack of Communication Skills
Communication Skills • Emotional Distractions
• Insufficient Knowledge of • Information overload
the Subject
• Emotional Interference
• Lacking confidence
Encoding Transmitting
Barriers Decoding
Barriers Barriers.
• No Provision for Feedback
• Inadequate Feedback.
Responding
Barriers

8. Overcoming the barrier to effective
communication
Improve communication skills
Provision for feedback Complete
knowledge
Overcoming barrier of Effective Control over emotion
Communication
Appropriate channel
Avoiding physical distraction
confidence

9. What is listening ?
• Listening is the absorption of the meanings of
words and sentences by the brain. Listening
leads to the understanding of facts and ideas.

10. Various stages to listening
• Hearing
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering

11. Co-relation between Listening and
Speaking
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening

12. What we are taught….
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening

13. Importance of listening
“If we were supposed to talk more than listen, we would
have been given two mouths and one ear.”
Mark Twain

14. Techniques of active listening
SUMMARIZE
PARAPHRASE
Pull together the
Restate what was said main points of a
in your own words speaker
QUESTION
Challenge speaker to
think further, clarifying
both your and their
understanding, however
suspend judgment

15. Path for good Listening
Listen to
Understand
Understand
Repeat before
speaking
Seek
understanding Speak to be
before understood
proceeding

16. Conclusion
A man is seldom better than his conversation
- German Proverb