This document discusses various concepts and methods of communication. It covers symbolic and nonverbal forms of communication such as gestures, smoke signals, drums, bells and pictures. It also discusses verbal and written communication as well as factors that affect communication between a sender and receiver like feelings, attitudes, culture and self-esteem. Key aspects of effective communication discussed include speaking clearly, listening, responding effectively, using appropriate nonverbal behavior, maintaining eye contact and using gestures. The document provides tips for both senders and receivers to improve communication and overcome obstacles.
3. Why is it sometimes What are the main
so hard to make obstructions to
people understand effective
us? communication?
Is it possible to be a Can we make people
better communicator? hear what we are
saying?
4.
5. Verbal Non verbal
Face to face Written expression
interaction Gestures
Telephonic Postures
conversation Facial expressions
Presentations etc
6. COMMUNICATION COMMUNICATIONS
The exchange of a The plural refers to
message between two technology of message
individuals. transmission.
7. Speaks and writes clearly
Listens to other people
Respond to others effectively
Use appropriate non-verbal behavior
9. SENDER RECEIVER
Is influenced by : Is influenced by :
Feelings Feelings
Attitudes Attitudes
Values Values
Experiences Experiences
Culture Culture
Self esteem Self esteem
10. The difference between the sender and
receiver lies in the channel.
11. SENDER RECEIVER
Speak clearly Pay attention
Ask for feedback Give feedback
12. Interference:
Rank , status, power,
Equipment failure
Wrong channel
Ambiguity
Emotional state
Fear of change
Denial
13. Be confident. Do not ask “did you
Be very clear about understand?”
what you want. Always repeat your
Set your goals. instructions.
Look for a feedback.
15. Eye is the most effective and direct part of
communication.
Direct eye contact shows confidence.
16. Smile covers most part of your facial
expression.
Smiling is a powerful cue that transmits:
Happiness
Friendliness
Warmth
Liking
Affiliation
17. Without gestures you’d be taken as stiff and
boring!
Be lively, animated while talking.
Nod your head while giving feedback.
18. Stand erect , not rigid
Lean a bit forward to display warmth.
Walk and talk
Be vigilant
Distance
21. Conceived,
presented and
made by:
Ms . Wardah Azhar
Total time required:
10-15 mints
References:
Slideshare.net
Interpersonal skills
The world book
encyclopedia
volume P & S.