A ThoughtA man is seldom better than his conversation - German Proverb
Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
What is Communication? Communication is the process of sending and receiving information among people… Feedback receiver sender Medium Encode Decode SENDER RECEIVER
Most common ways to communicate es lImag V isua ing Speak Bod y La n Writing gua ge
Communication Goals To change behavior To get and give To get action Information To persuade To ensure understanding
We need to improve communication... as70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard6 people talking in a 2 people conversation!!
Critical success factor The majority of your perceived ability comes from how you communicate 55% Tonal 38% Visual 7% Verbal 93% of all Communication is non verbal - SKILL
Listening and Speaking are used a lot… 50% 45% 45% 40% 35% 30% 30% 25% 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening
… But not taught enough 50% 45% 45% 40% Am 35% ou nt 30% tau 30% gh 25% t 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening
Common Communication Errors: Finishing others’ sentences Preparing our response before someone has completed speaking Multitasking while ‘listening’ Filtering content or meaning based on the speaker Speaking for others (we…)
A Good Algorithm Communication is a two way process!In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat
How can it be improved Recognition Pavlov study Not being judgmental Stop egocentric communication
What today’s workshop can achieve Provide ‘knowledge’ about communication Give insight on ‘skills’ needed Suggest ways of going about itWhat you need to do: Learn the tools Take up every opportunity Practice, Practice, Practice!
Observe PARIS IN THE THE SPRING GOD IS NOWHERE
Why is communication important Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others
Essentials of good communication Knowledge Spontaneity in conversation Level of conversation Organising your thoughts Participating in discussions Body Language Show v Tell Being a good listener Listening v hearing
How to be an active listener Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening Act distracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize
Techniques to improve listening skills SUMMARIZE SUMMARIZE PARAPHRASE PARAPHRASE Pull together Pull together Restate what was Restate what was the main points said in your own the main points said in your own of a speaker of a speaker words words QUESTION QUESTION Challenge speaker Challenge speaker to think further, to think further, clarifying both your clarifying both your and their and their understanding understanding
Two basic types of questions1. Closed questions: Get a one-word response and inhibit thought. Questions begin with who, when and which2. Open-ended questions: Invite unique thought, reflection or an explanation. Questions begin with how, what and how come (not why!).
Practice Questioning Rephrase the following closed questions to make them open-ended:1. Are you feeling tired?2. Isn’t it a nice day?3. Was the last activity useful?4. Is there anything bothering you?5. So everything is fine, then?
Improving communication Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation Clear, loud, syllables. Flexibility of tone
Practice For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through practices, we can learn to speak more rapidly, but still with perfect distinctness
Ways to gain effective conversation Good use of English – avoid errors Improved vocabulary – overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice – practice