Hello.I’m your friend from the Cape
Social media.Tourism’s new frontier.
Bad name.It’s social.But it’s not media.
Media:One-way messaging
"Twitter is not a new media. Its the global conversation weve always thirsted for."Jack Dorsey, a founder of both Twitter ...
So let’s call itThe social web
“Selling tourism:Instead of doing things for other people,it’s now about doing things with them.And it’s about changing fr...
Social Web:It’s about peopleNot tools
It’s the biggest thing that’s ever happened   to the way we talk to each other.Like ever ever   ever EVER!
Shanghai Web Designers www.go-gulf.com
So what?
21st century tourismcan’t afford20th century media.That’s what.
Tourism:Meeting people,Making friends
Everyone’s using the web today.So start on line.Make friendsbefore they leave home.
It’s a m-a-r-a-t-h-o-n.Not a sprint
“Retention is for wimps.“We measure the percent of customers who have our name tattooed   on one of their body parts.”Harl...
I have a dream
InformationOfficeConversationOffice
Use the social web toBuild relationshipsBe personalBe authenticBe transparent
Amplify the love
Build a communityConnectReciprocateFollowRetweetLink
Content is king, but visuals are keyImagesVideo
Let go.You can’t control the conversation.But you’ve employed adults:No need to treat them like children.
The goal:“When people are financially invested, they want a return. When people are emotionally invested, they want to con...
All media is now social media.Yet the basic rules remain the same.brandinfiltration.com/wtf
Rule #1:Listenbrandinfiltration.com/wtf
Rule #2:Engagebrandinfiltration.com/wtf
Rule #3:Be realbrandinfiltration.com/wtf
Rule #4:Be respectfulbrandinfiltration.com/wtf
Rule #5:Have funbrandinfiltration.com/wtf
Which iswhat tourism’sall about...
Martin Hatchuelmartin@barefootclients.co.za 0027(0)84 951 0574www.barefootclients.co.za www.thistourismweek.co.zaThank you...
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Social media for DMOs 9 7-12 Martin Hatchuel

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With shrinking budgets, 21st century destination marketing organisations can no longer afford 20th century marketing

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Social media for DMOs 9 7-12 Martin Hatchuel

  1. 1. Hello.I’m your friend from the Cape
  2. 2. Social media.Tourism’s new frontier.
  3. 3. Bad name.It’s social.But it’s not media.
  4. 4. Media:One-way messaging
  5. 5. "Twitter is not a new media. Its the global conversation weve always thirsted for."Jack Dorsey, a founder of both Twitter & FourSquare
  6. 6. So let’s call itThe social web
  7. 7. “Selling tourism:Instead of doing things for other people,it’s now about doing things with them.And it’s about changing from ‘I went there’ to‘Hey! Someone invited me!’”Ron Mader, founder and editor, Planeta.com
  8. 8. Social Web:It’s about peopleNot tools
  9. 9. It’s the biggest thing that’s ever happened to the way we talk to each other.Like ever ever ever EVER!
  10. 10. Shanghai Web Designers www.go-gulf.com
  11. 11. So what?
  12. 12. 21st century tourismcan’t afford20th century media.That’s what.
  13. 13. Tourism:Meeting people,Making friends
  14. 14. Everyone’s using the web today.So start on line.Make friendsbefore they leave home.
  15. 15. It’s a m-a-r-a-t-h-o-n.Not a sprint
  16. 16. “Retention is for wimps.“We measure the percent of customers who have our name tattooed on one of their body parts.”Harley Davidson
  17. 17. I have a dream
  18. 18. InformationOfficeConversationOffice
  19. 19. Use the social web toBuild relationshipsBe personalBe authenticBe transparent
  20. 20. Amplify the love
  21. 21. Build a communityConnectReciprocateFollowRetweetLink
  22. 22. Content is king, but visuals are keyImagesVideo
  23. 23. Let go.You can’t control the conversation.But you’ve employed adults:No need to treat them like children.
  24. 24. The goal:“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”Simon Sinek
  25. 25. All media is now social media.Yet the basic rules remain the same.brandinfiltration.com/wtf
  26. 26. Rule #1:Listenbrandinfiltration.com/wtf
  27. 27. Rule #2:Engagebrandinfiltration.com/wtf
  28. 28. Rule #3:Be realbrandinfiltration.com/wtf
  29. 29. Rule #4:Be respectfulbrandinfiltration.com/wtf
  30. 30. Rule #5:Have funbrandinfiltration.com/wtf
  31. 31. Which iswhat tourism’sall about...
  32. 32. Martin Hatchuelmartin@barefootclients.co.za 0027(0)84 951 0574www.barefootclients.co.za www.thistourismweek.co.zaThank you: Blue crane: Dick Daniels carolinabirds.org Blue marble: NASA Reveille: NASA Balloon: Benh Lieu Song http://commons.wikimedia.org/wiki/User:Benh Harley Davidson & Little Spielberg: by me

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