Dedicated, hard working professional. Travel arrangements, government regulations, Accounts Payable, Office Logistics, Administrative.

1. Joann Turner
4334 Piper Lane, Marbury, Maryland 20658
Josie3872@gmail.com
703/929-6014
PROFESSIONAL SUMMARY
Seasoned Accounts Payable manager/Travel Associate with 15 years of experience with a fast-paced
growing government service contractor. Outstanding ability to evaluate and identify data types and
configurations to improve performance. Expert Council for business owners and managers to refine
functional requirements and determine best approaches to implement new products and procedures.
Excellent multitasker with strong attention to detail. Exceptional track record of verifying and posting
invoices accurately and quickly. Coordinate and arrange all complex domestic and international
business travel for Government contractors, EMSolutions, Inc., Template Software, Inc. and ES
Solutions, Inc. staff. Strong ability to manage vendor payment process in the forms of checks or EFT
processing in a timely manner. Exceptional track record of achieving results in reducing costs to
meet the needs of the company and customer. Often working after hours, holidays and vacation time
to meet deadlines for tasks. Self-motivated to master new skills and learn techniques quickly while
maintaining a positive attitude.
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PROFESSIONAL EXPERIENCE
EM Solutions, Inc. August 2000 -
Present
Arlington, Virginia
Accounts Payable Manager and Travel Associate
Accounts Payable Manager
• Establish accounts payable procedures and policies to ensure compliance with IRS, outside
auditors and DCAA (Defense Contract Audit Agency) regulations
• Track all incoming invoices and employee expense reports for payment and distribute for
approval.
• Accounts Payable for EMSolutions, Inc., Template Software, Inc. and EMBusiness Holdings, Inc.
• Manage auditing process to compile accurate and usable information.
• Reconcile all expense reports for accuracy and compliance to Joint Travel Regulations (JTR)
• Handle all Accounts Payable for EMSolutions, Inc, Template Software, Inc, and EMBusiness
Holdings, Inc.
• Reconcile all corporate paid American Express and Visa accounts.
• Ensure security within the facility to make sure all information is kept confidential.
• Issue 1099-Misc, 1099-Div, 1099-R, as appropriate each year.
Travel Associate
• Make sure all travel and travel expenses for our Government Customer(s) are JTR compliant.
Travel Associate
• Customer service and communication skills.
• Amadeus Vista Travel program.
• Microsoft Office (Excel, Access, Word, PowerPoint)
• Deltek GCS Premier Accounting System
• Quicken Small Business
• Quickbooks
• Costpoint Accounting System
• Time Management
• Notary Public registered in Virginia
• Strong customer service and communication skills.
• Outstanding ability to build good company-client and
inter-company relationships.
• Expert knowledge of Joint Travel Regulations (JTR)

2. • Arrange all complex domestic and international business travel for Government contractors,
EMSolutions, Inc., Template Software, Inc. and ES Solutions, Inc. staff 24/7.
• Initiate procedures to start a new travel company.
• Learn the skills necessary to operate Amadeus Vista travel software to effectively run the
business.
• Successful in lowering travel expenses for EMSolutions, Inc. by 50%
• Coordinate all domestic and international corporate travel for EMSolutions, Inc. personnel.
• Make sure all travel and travel expenses for our Government Customer(s) are JTR compliant.
• Coordinate travel for external customers.
• Reconcile Business Travel accounts to make sure of proper charges and credits.
• Track all outstanding expense vouchers for travel and verify all information (i.e. perdiem rates,
travel receipts, airline boarding passes, etc.)
Administrative Support
• Answer and direct incoming phone calls to the appropriate personnel.
• Distribute incoming mail, facsimiles and packages to appropriate personnel and departments.
• Organize the pickup and delivery of express shipped and couriered documents and packages.
• Handle Correspondence for all staff levels
• Order supplies and equipment for office and customers
L.A. Network Inc. November 1998 -
August 2000
Washington DC area
Operations Manager
• Oversee the operations of 3 Orange Julius® stores and 1 Dairy Queen® & Orange Julius®
location.
• Coordinate the building and purchase of equipment for new store locations.
• Assist managers in hiring and training of potential and new employees.
• Ensure profitability in all locations.
• Conduct inventory and place product orders to ensure proper product stock
• Organize and scheduling all employees to ensure proper coverage in stores.
• Ensure the maintenance and repair of all equipment in all locations.
• Organize and facilitate marketing strategies and promotions.
• Organize and facilitate employee and management meetings.
International Dairy Queen, Inc. September 1995 -
November 1998
Minneapolis, Minnesota
Field Consultant

3. • Trained owners, managers & employees on proper preparation of products and friendly and
effective customer service.
• Helped in effective presentation of merchandising materials, store facilities, products and
employees.
• Assist business owners in making sure they are profitable by building Cost of Goods, labor and
marketing guidelines
• Organize, set up materials and hold operational meetings with operators of stores on various
topics including marketing, products and facilities.
• Organize and set up procedures to ensure stores are profitable
• Set up annual corporate budget for my territory.
• Conduct inspections on stores to assure quality, value, service, and cleanliness.
• Coordinate and aid in the opening of over 20 new store locations.
• Participate in corporate training.
International Dairy Queen, Inc. July 1985 -
September 1995
Minneapolis, Minnesota
Contracts Specialist II
• Review and analyze Profit & Loss Statements, break-even-point projections, purchase
agreements, franchise contacts, security agreements and applications and make
recommendations as needed.
• Draft and prepare documents to be used for various tasks and situations.
• Aid in the collection of amounts due from franchisee.
• Maintain and coordinate procedures, forms and requirements necessary to perform my job and
other jobs within the department effectively.
• Liaison between corporate attorneys, legal assistants and outside contacts including attorneys,
real estate brokers and bankers involved with existing franchises regarding franchise problems,
procedures and requirements such as bankruptcies and other litigation problems.
• Maintain company’s database system.
EDUCATION
Amadeus University
Basic Certificate
Bronze Certificate
High School graduate
1099 Year-End Reporting & Advanced Training
A/P Reporting Course
SKILLS
• Amadeus Vista Travel program
• Microsoft Office (Excel, Access, Word and PowerPoint)
• Microsoft Money Plus/Quicken Home and Business
• QuickBooks
• Costpoint Accounting System
• Deltek GCS Premier Accounting.
• Joint Travel Regulations (JTR)