CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.

1. CRM++ Email Workbench
Support for

2. CRM++ Email Workbench
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Who are we
• Pioneers in SaaS based Customer Experience (CX) solutions and
early adopters of Oracle Cloud
• 800+ man years of deployment, implementation & migration
expertise
• 200+ certified CRM consultants
• 175+ successful CRM / CX deployments including custom
development and integration
• 100+ CRM training engagements globally
• 20+ countries with on site support presence
• CRM++ applications for accelerated
deployments (3000+ user base)

3. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
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Oracle® Fusion CRM
Email Workbench
Oracle® Fusion CRM’s Sales & Marketing
Service Requests
Integrated BI, Social and Extensibility
The New Standard for Customer Relationship Management
CRM++ Service Management

4. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
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• Seamless automation of service requests and
one-stop email communication
• Organize all customer information and emails
within your CRM contact information.
• Avoid switching between email and CRM
modules to improve response / resolution time
• Eliminate hybrid email client integration (MS
Outlook, Gmail, yahoo, etc)
• Link prospect and customers emails with your
CRM data for 360° view of interactions with
customers always at hand.
Benefits
users in sales, marketing, service &
support organizations
3000+
Support for

5. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
• Comprehensive inbox view within CRM system
• Compose & reply to email interactions from
customers without toggling between email
clients
• Apply pre-defined templates, HTML designs and
embed images to outgoing emails
• Organize templates with structured categories
• Attach, preview and store multiple files and file
formats to email interactions (supports xls, doc, pdf, ppt, etc)
• Configure any IMAP email system (Gmail,
Google Apps, Yahoo!, etc)
Features
users in sales, marketing, service &
support organizations
3000+
Support for

6. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
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Email Workbench: Preview
3000+ users in sales, marketing,
service & support organizations
Support for

7. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
CRM ++ Applications
Oracle ® Fusion CRM
Framework
Email
Workbench
Social CRM
Computer
Telephony
Integration
Self
Service
Portal
Mobile
CRM
Enabling rapid deployment and enhanced customer experience
3000+ users in sales,
marketing, service &
support organizations
Oracle® Cloud Private Cloud @Customer

8. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Reach us
Americas
1525 McCarthy Blvd
Suite 1000
Milpitas, CA 95035
EMEA
9 Devonshire Square,
London EC2M 4YF
UK
Oceania
Suite 19, 103 George Street
Parramatta
NSW 2150
Japan
C/O. Kitatec K K
2-21-7-703 Kiba, Koto-
Ku, Tokyo 135-0042,
Japan
Malaysia
C-1-15, SME Technopreneur Centre
2
2260 Jalan Usahawan 1, 63000
Cyberjaya, Selangor Darul Ehsan,
Malaysia
+60 123 19 55 03
+81 3 5809 8444
+1 972 215 0547 + 44 203 586 1248 +61 2 9186 2550
Rest of Asia
# 14, CRMIT Towers,
BTM Layout 1st Stage,
100 Ft Ring Road
Bangalore 560068 India
+91 (80) 4292 5555

9. CRM++ Email Workbench
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Thank you
sales@crmit.com