3. PT. Alpha Omega Multimedia Introduction
• History
• AOM di dirikan tahun 2012 mulai dari Web
Design , Email System dan 2016 mulai dengan
Aplikasi on cloud
• Lebih dari 400 pelanggan dari SOHO, UKM
sampai perusahaan besar. Sebagian dari
pelanggan kami:
http://webinstantku.com/pelanggan
• Contoh Customer email system dan email
blasting : Lalearning.Biz, Diraja.com,
Prakasamuda.com
• Contoh customer applications on the cloud:
simtex (helpdesk dan CRM)
• Our Office :
Rasuna Office Park CO 01
Kompleks Apartemen Taman Rasuna
Jln. Rasuna Said, Jakarta Selatan
4. • 29+ years worked in National and
Multinational Company
(Kodak,Microsoft, DELL,
Sistech,Ingram Micro, Story-i)
• Founder of PT. Alpha Omega
Multimedia
Yulius Halim
CEO
• 9+ years worked in National
Company and 6+ Experienced in
Website Solution.
• Build more than 300 Websites
(Company Profile & E-Commerce
Website)
• +5 years work at PT. Alpha
Omega Multimedia
Cynthia Lesmana
Key Team Members
• Experience 15+ years providing
solutions to consumers and 10+
experienced provide the best IT
solutions to customers
• Master of Science Degree in
Computer Science
• Has been worked in National and
Multinational Company
Yasser Arafat Akhmad
Solution Architect
Chief Strategic
Cynthia P Lesmana
Business Manager
5. Ensure your success with PT. Alpha Omega Multimedia (AOM)
Advisory Services
AOM “Expert Consulting Group” called Advisory Services helps Customers
and Partners maximize their success to ensure the quality of Project
implementations. Our experts offer comprehensive analysis and best
practise recommendations, from architecture planning through post-
deployment:
• Combination of highly qualified Industry and Technology
Consultants
• Proven development & delivery methodology unified across
Microsoft ecosystem and Open source solutions.
• Technical Reviews
By relying on the deep technical knowledge and experience of Advisory
Services specialists, organizations can keep IT infrastructure and
development costs down, reduce risk, provide investment protection,
lower the cost of ownership, and maximize ROI
Global Best
Practices
Technical expertiseStandards
Compliance
Independent
Verification
7. Our Vertical Solution
HelpdeskZ:
Groups
Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets.
Canned Responses
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.
Custom Fields
Customize the data collected from users when submitting a ticket to help get straight to the issue.
Bulk Actions
Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.
Login Share
Login-Share module allows the integration of HelpDeskZ with third-party applications.
Knowledgebase
You can create a wide knowledge base for your customers, reducing considerably the number of support requests.
News
A section in your help desk to inform to your customers about the new events happening in your site or business.
Email Piping
Ability to open or answer tickets via e-mail.
Easy Template Customization
HelpDeskZ uses Twig as template engine that allows an easy modification of template.
And so much more...
Ticket priority levels, SEO-friendly URLs, Email notifications, file attachments, SPAM prevention, ...
8. CRM
Key Features
Lead management
Account & contact management
Customer support & service
Campaign management
Mass mailing
Inventory management
Integrated calendar, activity & notification management
Email integration and extensions
Performance reporting
Product customization
Security management
Opportunity prioritization
Automatic lead capture
FAQ creation
Teams and access control
Integrations
Customer portal
Subscription management
Quoting, invoicing, sales orders, purchase orders
Case management
Project management
Benefits
Organize leads, accounts & contacts and
prioritize opportunities with SalesForce
automation tools.
Manage marketing campaigns and generate leads
with CRM's marketing modules.
Import leads and contacts with photographed
business cards.
Track customer purchase histories down to
uniquely identifiable items and services.
Build a knowledge base accessible to customers
through the customer portal, eliminating repeat
customer questions and increasing the speed of
customer service.
The integration of CRM document management
systems and workflows allow for automatic
notices and the attachment of files to project
tasks.
9. Solution Overview For Education
PT Alpha Omega MultimediaSolution for Higher Education
Planning
• Event Planning
• Budget Planning
• Resource Management
Reports and Dasboard
• Campaign Status
• Budget vs Actual
• Resource Schedule
Board
• Target Education
Counselor
Event and
Promotion
• Campaign Activities
• Event Response
• Survey
Reports and Dasboard
• Conversion Lead to
Applicant
• Average Time Lead to
Applicant
• Response / Survey
• Applicant in Campaign
Comparison
Lead
Management
• Lead Source
• Activities
• 360 degree Lead View
Reports and Dashboard
• Lead Activity status
• Phone Call
• Email
• SMS
• Appointment
Follow Up
(Customer Service)
• Lead Rating
• Lead Activities Status
Reports
• FU Registration
• FU Payment
• FU Requirement
Documents
• FU Applicant to Admitted
• FU Admitted to Commited
• FU Event
Opportunity
(Admission Process)
• Applicant Stage
• Entry
• Direct
• Scholarships
• Admission Test
• Admission Result
• Required Documents
Reports
• Scholarsip Metrics
Admitted to Commited
( Student )
• 360 degree Student
View
• Uniform and Photo
Reports
• Enrollment Report
① Planning
② Promotions
(Multi – Channel)
③ Get Leads
④ Follow up
⑤ Opportunities
(Admission Process)
⑥ Follow up Admitted Students
⑦ Commited
Registration
Tablet Desktop Phone
be social…
anywhere, anytime, any device
10. Project Management
System
Definition
Gap Fit
Review
Develop,
Configure &
Setup
User
Acceptance Training
Data
Preparation
Go Live Support
Business
Process
Analysis
Document
Project
Weekly
Report
Monthly
Steering
Committee
Report
GAP/FIT
Document
Approved
GAP/FIT
Document
Technical
Document
Data
Migration
UAT
Document
User
Manual
Document
Go Live
Check list
&
Readiness
All deliverable document written in English or Bahasa Indonesia
Change
Request
Support
Report
11. Why Alpha Omega Multimedia
Proven track record in hands-on implementation of projects for organizations
of various sizes, ranging from Small to Medium Enterprises to Multinational
Global Companies.
Strong architecture design skills combined with business acumen: business
process re-engineering.
Possess strong background in project implementation within the domains of
Enterprise Resource Planning as well as Customer Relationship Management
Independent periodic health check-up to ensure quality
Demonstrated expertise on Product functionalities and features
In depth knowledge on infrastructural and technical architecture
Team members are “local” with international experience
