EMAIL CRM PROJECT

1. Unit 3
Collaborating Using Cloud
Services

2. Email communication over cloud
• Have you adopted Cloud-based email in your
organization? Back in 2016, it was reported
that nearly 90% of the companies surveyed
worldwide were still using on-premises email
(or some other legacy option). For most
businesses, email is one of the prime component
services provided by IT. Although traditionally
an on-premises email environment or a third-
party hosted email solution, there has been an
upsurge in organizations moving to Cloud-based
email over the last few years. As there should
be – there are major benefits associated with
switching to a Cloud-based email service!

3. Top 6 Benefits of Adopting
Cloud-Based
• Email: As with other services in the Cloud, the
benefits of adopting Cloud email are most often
realized in reduced costs and increased
operational efficiency. However, there are
several other benefits of adopting Cloud-based
email.

4. • Benefit #1: Cost Savings
• Cloud-based email is a subscription service model, which
provides a significant cost savings for implementing and
maintaining the environment. By switching to Cloud-based
email, you are getting rid of your large capital outlay and
converting your email to a monthly or annual operational
expense.
• Benefit #2: Flexible Scalability
• The scalability of Cloud-based email allows for an increase in
future email capacity without having to do any major changes
to the environment itself. With the increased scalability that
Cloud-based email offers, your organization can experience the
simplicity of being able to adjust your user license counts,
storage capacity, and compute capacity either up or down,
depending on your specific needs.
• Benefit #3: Improvement of Uptime
• The third benefit of Cloud-based email is an improvement of
uptime, which allows for more optimal email usage. Because
many Cloud-based email providers use multiple redundant sites,
and because your data will be stored in the Cloud, your
organization will experience better uptime and disaster
recovery response times than those organizations that still
rely on their on-premise solutions.
•

5. • Benefit #4: Simplified Administration
• Cloud-based email simplifies administration of your email
system. By switching to a Cloud-based email system, you won’t
need to worry about version control issues or maintenance
issues that may come up. As with all web-based applications,
Cloud-based email simplifies your administrative needs.
• Benefit #5: Improved Security
• When you use Cloud-based email system, your corporate emails
will reside in an off-site, highly protected location, making
it more secure than if it were on-premises. A Cloud-based email
provider, like Microsoft, can devote way more resources to
securing their facilities than most other organizations out
there. Organizations that switch to Cloud-based email
solutions, therefore, are taking a step in the right direction
of further securing their data.
• Benefit #6: Remote Access
• By switching to Cloud-based email, you can give your remote
workers access to their email from wherever they are, making
them more productive. A major trend that’s happening right now
in many industries is a push for a more mobile/remote
workforce. Cloud-based email can be accessed from anywhere, at
any time. All you need is an Internet connection. The
convenient remote access to their emails is appreciated by many
remote workers.

6. The Pros and Cons of Cloud-Based Email
Pros:
• 📧 No need to hire dedicated IT staff to manage internal email
servers, which results in a huge cost savings for your organization.
•
☁️ Cloud-based email is completely scalable to your current situation.
Need to hire more employees? Get additional licenses at the click of a
mouse. Need to downsize your workforce? A few clicks of your mouse
disable those user accounts so you’re no longer charged for them.
•
📅 Cloud-based email is always up-to-date with the latest security
patches and features.
• 🖥️ No need to purchase software, unless you’re looking for a front-
end redundancy. Email lives in the Cloud; if one of your systems goes
down, it’s still backed up there.
•
➡️ Integrating mobile devices into the workplace is easier.
•
✔️ A Service-oriented model creates better service relationships than
typical “sell and forget” software.
•

7. • Cons:
• 💳 Ongoing costs per user can add up over time.
•
🔓 The Cloud provider is responsible for not only
securing your service, but also providing you
with visibility into how they secure it – if you
don’t go with a trustworthy Cloud provider, you
may end up not getting access to the information
you’re entitled to.
•
❌ Cloud-based email solutions mean that you lose
a certain degree of physical control over your
email (and the fact that it’s not stored on-
premises), so it’s important to pick a service
provider you can trust.

8. TOP FIVE MOST-DEPLOYED FREE CLOUD-BASED EMAIL SERVICES
Chances are high that you use one of the following email accounts:
• Google Gmail: It's reliable, quick-reacting, has plenty of options, and Is intuitive to learn.
According to Androidpolice, Gmail is the most used service worldwide. As of early 2021, Gmail
had about 1 billion registrants and 750,000 active users. Disclosure: Strings of email
conversations can be hard to follow; it can take a bit of search to find the latest comments. Like
anything else, the more one uses it, the more automatic the navigation becomes.
• Microsoft Outlook: It's in second place with 400 million active users. It can be used
independently from the Office 365 platform and has big advantage in that it is pre-installed in
Windows PCs. It's very responsive and intuitive to use.
• Yahoo Mail: No. 3 with nearly 230 million active users. Many of these are old-schoolers who
started using Yahoo Mail back in the 1990s, when it and AOL owned the market before Google
and Microsoft forged ahead in the early 2000s. Not known as the fastest-reacting email service
in the past, it has made improvements recently.
• Yandex Mail: Yandex is a popular search engine for news reading, claiming about 85 million
monthly users.
• Mozilla Thunderbird: Thunderbird's team has been working to improve the service's user
interface and UX, with better Gmail support and native notifications for Windows, Mac and Linux
-- the three operating systems Thunderbird supports for its 25 million users.

9. • A benefit of hosting your own email is that messages are sent
within the office, making the transfer a little quicker than with the
cloud. With a cloud exchange, emails are sent outside the office
for storage and are then brought back inside to the recipient's
inbox, slowing down exchange speed. In addition to swift email
transfer, private exchange offers settings to enhance workplace
collaboration, such as setting custom email sending size and
security restrictions. These settings are unique to private
exchange and represent a glaring contrast to the one size fits all
approach of cloud-based exchange.

10. • Cloud computing is not just “the future of” smart business; it is very much the
‘right now’ of any effective business infrastructure. Factor in a powerful
Customer Relationship Management (CRM) platform and you’ve got one
highly modernized system of operations.
•
Cloud Computing is the use of a network of servers instead of just one.
instead of just one. Working within a cloud gives your business the advantage
of access to all files and data from any permitted device.

11. CRM Management
• Customer Relationship Management (CRM) system is a business program
used to manage all data and communications of every customer (individual or
account). A CRM helps an organization track and maintain positive customer
relationships.
•
eZnet CRM is the cloud-based CRM system designed to help businesses
help businesses from small to enterprise level reach their business objectives
through effective customer account management. With the added benefit of
cloud servers, the entire customer lifecycle is fully tailored to focus on the
complete Sales Process.

12. CRM Management

13. What Is CRM In Cloud Computing
• CRM in cloud computing is referred to as software that is in
cloud-based form for easily accessible to customers over the
internet. Nowadays many organization uses CRM in cloud
computing so that the customer can easily access the
information via the internet.
• Moreover, the computing system has become so strong that
customers can easily access it via their phones. As a result,
easy access to information made a quick sale or conversions.
• Plus the CRM in cloud computing provides the facilities of
information sharing, backup and storing and accessing from any
part of the world.

15. Who Benefits from a Cloud CRM?
• Both internal and external stakeholders rely on the flexibility and security a cloud CRM
system provides. For example, differing objective driven project teams with crisscrossing
resources and account activity are able to see up-to-date changes or communication at
every turn. There are no surprises or miscommunicated client requests.
•
eZnet CRM is also ideal for the professional who can’t be tied to one desktop. Cloud
computing means access to all account files rather than constantly copying & pasting or
saving to external drives that can be lost or damaged.
•
The Real-Time aspect of addressing any communication efforts means that your
customers feel their business is appreciated and top priority. In today’s fast paced, highly
digital economy, rapid response is vital.

16. So how can a cloud-based CRM help daily operations?
Easy. In every way a management tool can!
Systematic and Scalable are two integral factors of the cloud based eZnet CRM system. The structured database program
connects not only every internal user with efficient communication, it also creates a systematic process of operation that
reduces missed opportunities.
With a feature rich, fully customizable dashboard, interdepartmental collaboration is easier than ever.
• File Sharing becomes more fluid across devices, applications and location
• Reduced depletion of resources
• Modernized hard drives
• Access to state-of-the-art web applications and programming
To take it a step further, nightly backups to multiple servers in more than one location ensures no data is ever lost. It also
means security is tighter and encryption is as impenetrable as possible!

17. Overall Business Operations kicked up a notch!
• Automation of Sales Processes, Marketing Campaigns and Account
Management are among the fantastic perks of using a cloud CRM. Your
customers will appreciate the attention to detail and the level customer value
displayed by your entire company.
•
The comprehensive analytics reports generated within eZnet CRM help define
the parameters of your overall strategy. The activity tracked within the CRM
software helps provide a 360° of your business.

18. List Some differences between Traditional and
cloud-based CRM Management
• Answer??

19. • Cloud-based technology has taken the world by storm. An
increasing number of organizations are storing their
applications and data in cloud-based management software.
Thus, enabling it to become a worldwide phenomena.
• According to this report, more than 60% of the businesses
utilize cloud-technology in the world. The number is
staggeringly high.

20. • A cloud-based project management software coordinates the
planning, collaborating, monitoring, and delivering of a project. It
allows project managers and teams to get work done using a
network of tools available within the software, rather than using
a plain old whiteboard and sticky notes. The use of project
management software scales from business to business—and
team to team. But, in all, it is designed to make managing
projects and deadlines easier and more effective.

21. What are the advantages of a cloud-
based project management tool?
• Cloud-based solutions have been a dominant trend in the
business industry for the last few years. New and improved
software solutions have been entering the market on a regular
basis, making it difficult for organizations to find the right tool.
But before you start looking for a project management tool, it’s
important to explore the many advantages a cloud-based
project management solution has to offer.

22. Benefits of using cloud-based project
management software for your
business
• 1. Easy access
• First and foremost, cloud-based project management software
allows you to access the information from any part of the world,
provided you have an internet connection. Also, you can access
content from multiple devices – mobile phone, laptop or tablet.
Whether you are in a meeting room, a conference room or at
living room in your house – you can have access to all
your information right at your fingertips. It successfully
eliminates any requirement to be linked to a particular server at
your workplace or any specific platform (Windows, Mac, Linux
etc). Thus, it provides a lot of flexibility and ease in accessing
information from anywhere in the world.

23. 2. Easy to get started with
• The best part of having a cloud-based project management tool is the
ease it provides the people to get started with it. It does not require
any rigorous training, knowledge of extra tools or installations. Unlike
conventional methods, which would require you to have specific
training about that tool, these software are designed to be used in the
most simplest ways. You can link it with any of your social media
handles and you are good to go.
3. Highly cost-effective
• These cloud-based management software are very easy on your
pocket. You don’t need to spend millions on buying servers, additional
installations or buying additional storage. Additionally, most of them
provide high-standard customer experience and technical support to
the buyers. Thus, it is highly cost-effective making it a technology
worth investing in.

24. 4. Improved collaboration and productivity
• Online cloud-based project management tools are designed to improve
collaboration by ending email volley balling at workplace. These
provide a centralized place for communication and document sharing
which results in high productivity for every team member without any
financial costs. For instance, ProofHub a task management
software provides a collaborative platform for effective communication
and document. Thus, these tools create many avenues for improved
collaboration and better productivity at work.
5. No additional installations and hardware
• One of the many advantages these tools offer is that they do not
require any hardware nor any additional installations. Unlike old-school
technologies where you need to buy additional licenses for every
computer with new settings. Cloud-based PM tool eliminates the need
of this completely. Additionally, the vendor that allows you to have
access of this cloud-related project management tool in a complete
hassle-free manner.

25. 6. Low maintenance technology
• Cloud-based project management systems being highly cost-
effective are also low on maintenance. You don’t need an army of
IT people running here and there solving tackling software related
challenges. Moreover, the vendors take care of any issues or
requirements such as version upgrades and anomalies in the
online cloud-based project management software.
7. Reliable and secure
• All cloud-based project management software (like
ProofHub) are made with world-class technologies and undergo
several security measures. Thus, these software are very reliable
and secure. There are several mechanisms such as data
segregation, SSL certificates that are employed by vendors to
secure customer’s data. Even if your laptop gets stolen or lost,
you just need to login from your online account and change the
password to protect your data.

26. 8. Free monthly trials
• About 99.9% of the online cloud-based project management
software vendors provide free 30 day trial for the product. It gives
the buyer an opportunity to test the features, understand its
working and to judge if the tool is a right fit for them or not.
Getting a free trial doesn’t hurt, right? So, make sure you try the
software properly before investing in it.
9. Allows web-based integrations
• To run a business effectively, one has to take help from the
number of applications and services. So, it becomes a necessity
for the cloud-based project management tool to allow various
web-based integrations at one centralized place. It allows users
to manage a plethora of tasks and services simultaneously at
one place. This, consequently, helps in saving a lot of time and
improving productivity.

27. 10. Support for remote teams
• Today, more and more organizations are rooting for cross-functional and
decentralized teams. They are building teams with a combination of local,
remote and overseas talents. In order to make these teams work, each
team member should be able to collaborate, share information, and access
critical documents whenever and wherever they need to. That’s what cloud-
based project management solutions are designed to help with. One of the
critical benefits of using a project management tool is that it enables teams
to become more mobile and remote.
11. Super time saver
• Being able to visualize the overall timeline for the completion of a project or
deliverable is an important aspect of the project management process. With
the help of a project management software, managers and teams can not
only visualize or evaluate the project timeline, but they can also track the
exact amount of time that needs to be spent (or has been spent) on a
specific task, milestone, or project. Doing this makes it easier for everyone
on the team to get a clear understanding of how long each task will take,
how each task groups together, and what they can do to cut down the
delivery time, thereby finding ways to save tons of time.

28. Which is the best cloud-based project management software?
• Choosing the right project management software can often become
a pain in the neck, especially when there are so many options to
choose from. However, selecting the right project management
software is important. The right tool enables communication,
organizes the organization’s workload, and more importantly, it
impacts the project success. Keeping that in mind, we’ve compiled a
list of the best project management software that you might want to
check out.
• ProofHub
• Wrike
• Clarizen
• ProjectManager
• Zoho Projects