Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Email Integration for Oracle Fusion CRM and CRM On Demand

1,278 views

Published on

CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Email Integration for Oracle Fusion CRM and CRM On Demand

  1. 1. CRM++ Email WorkbenchSupport for
  2. 2. Who are we • Pioneers in SaaS based Customer Experience (CX) solutions and early adopters of Oracle Cloud • 800+ man years of deployment, implementation & migration expertise • 200+ certified CRM consultants • 175+ successful CRM / CX deployments including custom development and integration • 100+ CRM training engagements globally • 20+ countries with on site support presence • CRM++ applications for accelerated deployments (3000+ user base) CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  3. 3. Oracle® Fusion CRM The New Standard for Customer Relationship Management Service Requests Email Workbench Integrated BI, Social and Extensibility Oracle® Fusion CRM’s Sales & Marketing CRM++ Service Management CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  4. 4. Benefits • Seamless automation of service requests and one-stop email communication • Organize all customer information and emails within your CRM contact information. • Avoid switching between email and CRM modules to improve response / resolution time • Eliminate hybrid email client integration (MS Support for Outlook, Gmail, yahoo, etc) • Link prospect and customers emails with your CRM data for 360 view of interactions with customers always at hand. users in sales, marketing, service & 3000+ support organizations CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  5. 5. Features • Comprehensive inbox view within CRM system • Compose & reply to email interactions from customers without toggling between email clients • Apply pre-defined templates, HTML designs and embed images to outgoing emails • Organize templates with structured categories Support for • Attach, preview and store multiple files and file formats to email interactions (supports xls, doc, pdf, ppt, etc) • Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc) users in sales, marketing, service & 3000+ support organizations CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  6. 6. Email Workbench: Preview Support for 3000+ users in sales, marketing, service & support organizations CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  7. 7. CRM ++ Applications 3000+ users in sales, marketing, service & Enabling rapid deployment and enhanced customer experience support organizations Computer Self Mobile Email Social CRM Telephony Service CRM Workbench Integration Portal Framework Oracle ® Fusion CRM Oracle® Cloud Private Cloud @Customer CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  8. 8. Reach us Americas EMEA Oceania 1525 McCarthy Blvd 9 Devonshire Square, Suite 19, 103 George Street Suite 1000 London EC2M 4YF Parramatta Milpitas, CA 95035 UK NSW 2150 +1 972 215 0547 + 44 203 586 1248 +61 2 9186 2550 Japan Malaysia Rest of Asia C/O. Kitatec K K C-1-15, SME Technopreneur Centre # 14, CRMIT Towers, 2-21-7-703 Kiba, Koto- 2 BTM Layout 1st Stage, Ku, Tokyo 135-0042, 2260 Jalan Usahawan 1, 63000 100 Ft Ring Road Japan Cyberjaya, Selangor Darul Ehsan, Bangalore 560068 India Malaysia +81 3 5809 8444 +60 123 19 55 03 +91 (80) 4292 5555 CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  9. 9. Thank you sales@crmit.com CRM++ Email Workbench www.crmit.com© Copyright 2013 CRMIT. All rights reserved.

×