4. Bill Limond – CIO
Speedy CV
Independent CIO :-
•
City of London
•
British Gas
•
BAE SYSTEMS
•
Pilkington
•
UK Government
•
Alghanim - Kuwait & India
•
Audit Commission
•
Service Corporation International
•
Rexam Print
•
BP – Group IS Strategy
UK Government Advisor
•
Programmes, Projects & Procurement
5. Will CIOs disappear in 10 years?
•
When IT standard, no longer need CIOs.
•
Role often ill-defined, confused & misunderstood.
•
More than ½ CIOs said no clear role definition.
•
71% senior managers & 91% analysts agree.
•
Many CEOs & Executives don’t
understand what makes successful CIO.
•
No standard role for Information
Officer.
Cranfield Business School & Deloitte
CC
Cr
6. Today
•
Mobile
•
BYOD
•
‘Consumerisation’
•
Social Media
•
Cloud
•
Big Data
7. IM Value Chain
IT IS IM & BP Knowledge Sharing
Strategy Knowledge
Knowledge
Info Sharing
Mgmt.
& Bus
Process Information
IS
IT
Data
Service
IT Business
Value/Knowledge
8. CIO Mission
Facilitate & improve - cost
effectively :-
§
Management & Communication of
Information
§
Streamlining of Business Processes
§
Knowledge Sharing
10. Blackberry boss defends
messenger's role in riots
Stephen Bates, Blackberry
MD, in evidence to Commons
home affairs committee
about BBM role in civil
unrest across England.
BlackBerry blues - RIM and its troubles
“Majority abided by the
Research In Motion can ill afford embarrassing service interruptions
Economist & Wenn.com
law during the riots. In many
11. Nuts and bits
Smartphones in Africa sack .
ABRAHAM TAKURA leans over jute
Holds smartphone in front of white label,
text & black lines.
Not taking dull photographs: he’s scanning barcode.
Phone records & sends important data to Walldorf,
Germany:
Fati Karimu’s sack of shea nuts delivered to Janga warehouse.
Janga, in northern Ghana, home to about 3,000 people, is reached by a spine-jarring 40-
minute ride along an unmade, red-earth road. Water has to be obtained from the pump,
but telecommunications are on tap.
Economist - P.L. JANGA
12. Third of under-10s 'own mobiles' –
Let’s do lunch!
Children, like adults, BYOB (Bring
your own bib.)
crave the latest
Gadgets.
Survey of parents -
nearly third of children
aged ten or under now have own mobile phone.
One in ten children using an internet capable
smartphone, such as iPhone or Android.
(Cloud security firm - Westcoastcloud)
13. Children have 'nobody to talk to'
Maggie Atkinson, Children's
Commissioner, encourages parents
to engage with their children
more.
New technology could leave
children lonely.
Questioned if activities & video
games left children with "nobody
close to them".
14. Consumerisation - Power of many
Shift from personal to personalised computing
•
Foxconn factory - Shenzhen. 400,000 people
•
Square mile, manufacturing ,housing, medical facilities
& educational centres.
•
Electronic devices for Western companies.
•
Apple, Samsung & other giants drive down prices.
•
China’s Huawei & Taiwan’s HTC, using cost advantage to build own
15. ‘Beyond the PC’
•
Digital workforce & smart phones
take us beyond PC.
•
Technology at forefront of
boardroom discussions.
•
Impact unknown, but huge over
next decade.
•
How will technology transform
business, social & economic fortunes?
Economist
16. Mobile – Why?
Serve Clients, Citizens
• Faster, better,
• On the move and
• Cheaper.
17. iPad invasion:
CIOs need plans to tap into tablets
Forrester report predicts
growing use of tablets by
executives in place of files or
documents & by mobile
Professionals instead of
laptops.
18. Let them have iPads…
Tablets for civil servants save taxpayers' cash?
iPads - replace printers & paper?
Central government print c.£104m p.a.
- committed to reducing print.
£380 iPad : 1.16 million people = £440m.
Payback > 4 years.
Both Commons & Lords allow members
Tablets in place of paper bundles.
19. Keep taking the tablets…
Adapting personal IT for business
Borrowing ideas from consumer technology
•
Florida Hospital, Danielle Reed
smartphone, group texts, alerts.
•
Check medicines & side-effects.
•
Identify patients pills.
•
Quieter for patients & workers.
•
Avoids noisy public paging system.
•
Voalté -“voice”, “alarm” & “text”- modifies
smartphones for medics.
21. THE RISE OF THE APP
•
No mobile presence - like not having a website in
1999/2000
•
By 2014 Gartner predicts mobile will over-take PCs.
•
Google 2010 stat – nearly quarter of all searches via
mobile
•
Smartphone statistics :-
23% Android
26% iPhone
14% Blackberry
33% of UK adults have a Smartphone
(YouGov March 2011)
(David Mann – Direct Gov, Stuart Harrison Lichfield, Guy Giles Looking Local)
22. THE RISE OF THE APP
• Most popular DirectGov apps - Travel news & Job search
• Be aware when building app - it doesn’t stop there…
•
They tend to break when the operating system changes
•
Key question Do you really need an app ?
•
Smarter Mobile browsers = ‘mobile enabled’ website
• If ‘mobile enabled’ website right then need for app
decreases.
•
If app really necessary then users expect high service
level
(David Mann – Direct Gov, Stuart Harrison Lichfield, Guy Giles Looking Local)
23. THE RISE OF THE APP
•
Mobile statistics :-
16% of mobile usage occurs when watching TV
(IPSOS MORI)
15-24 year olds spend 55 mins/day texting
Average texting time/day is 21 mins
Consider having specific text services e.g. Text ‘Cleansing
12345’
(David Mann – Direct Gov, Stuart Harrison Lichfield, Guy Giles Looking Local)
24.
25.
26.
27. Mobile – Corporate Upside
•
Inform Clients, Citizens
• faster, better
• on the move.
•
Mobile devices transform organisations.
•
Increased productivity = higher revenues &
happier employees.
•
High morale companies recruit & retain
high-value employees.
28. CIO’s Mobile concerns
•
Each platform supported &
application deployed increases
IT’s burden exponentially.
•
Controlling security &
management effort are critical
to success.
•
But we must understand the
challenge.
29. The New Normal (1)
•
More than 200 new tablets & 250 new smartphones announced
globally in 2011. Many new devices emerge.
•
The problem isn't managing one consumer device. Employees will
own several devices that churn rapidly.
•
Consumerisation always wins, "enterprise" devices will never be
popular & users won't want them.
•
Mobile apps & services as much of a challenge as devices. Provide
new ways to communicate & collaborate.
•
Devices and services can no longer be separated: -
Apple, Google, Nokia ....
(Gartner)
30. The New Normal (2)
1. No platform, device or form factor will win. Many will
coexist.
2. The cloud will become the point of synchronisation.
3. HTML5 won't solve all your cross-platform problems.
4. Enthusiasm for mobile deployments run ahead of
security.
5. Consumer mobile apps are setting new enterprise app
expectations (e.g. usability, application style)
Consumer = Moment of truth, moment of need
Enterprise = Information at the point of need
Gartner
31. Changing Nature of Work –
More Choice and More Mobility
2008 2015
•
Corporate control •
Flexibility
•
Office-based •
Anywhere
•
Planned, •
Real-time,
structured "adhocracy"
•
Device-centric •
Network- & cloud-
centric
•
Organization Gartner
32. How Much Choice Can a CIO Permit?
Information security User satisfaction
Risks of information loss, Knowledge workers & millenials won't
accept rigid device/app restrictions
can something IT doesn't
control ever be secure?
Consumerisation always wins
Financial risks
The consumer market is larger
Roaming costs, excessive
than the enterprise market &
data consumption app
innovates more rapidly
purchases, m-payment
Gartner
34. BYOD - Bring Your Own Drink?
BYOD? I'll pop down for the
1787 Lafitte.
Hold that cork, not wine, tablets.
Shame. 1787’s really stupendous.
What’s this BYO Device...
In 2007, IT philosophy was different.
Now BYOD - Bring Your Own Devices to work.
IT departments have to get used to it.
35. Bring your own Mobile
London
•
Compliance
•
Security
•
2 Factor Authentication
37. CIOs will disappear in
10 years?
•
Career Is Over?
•
When IT standard, organisations will
no longer need CIOs?
•
Organisations still need CIOs
•
Information ASSET
•
Change & Innovation Originators.
38. CIO Rope Tricks
1. Let users pull - don't push I.T. (too much)
2. It's easy for the organisation to tie
itself in I.T. knots
3. Harness the potential
4. Keep your balance
5. Avoid the lynching party
