8. Who’s on Facebook? Who’s on Twitter? Does anyone blog? What is your organisation doing right now? Which sites would you like to share with your colleagues today?
9. Our framework for today Information one way, the other way Feedback suggestions, criticisms, brainstorms Consultation we’ll listen, no promises Involvement we’ll listen and act Collaboration we’ll work on it together Empowerment you make the call Monitoring what are they saying about us