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Auckland West Transport Network: Using civic technology to engage the community

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Presentation to the IAP2 network in Auckland, New Zealand, about the use of Bang the Table's online stakeholder engagement software, EngagementHQ, to engage the broader Auckland community in a conversation about transport planning

Published in: Government & Nonprofit
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Auckland West Transport Network: Using civic technology to engage the community

  1. 1. Bang The Table and the New Network for West Auckland
  2. 2. 2 • A complete make over of the bus network • New routes, new frequencies, new timetables What is the New Network
  3. 3. 3 Discussion forum • Make it easier for people to provide feedback • Voting buttons do the coding for us • Educate people about other submitters opinions Map a comment • Easier than describing location Why did AT use BTT?
  4. 4. 4 • Promoted use as a trial • Developed targets to measure success of trial Internal approval
  5. 5. 5 • Used AT web team • BTT provided introduction and on-going support Site Setup
  6. 6. 6 The New Network Site
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  12. 12. 12 • Educated and engaged - 936 views, 89 contributors, 107 comments Benefits – discussion forum
  13. 13. 13 • Respond to questions, criticism, misinformation • Easier to feedback or add extra feedback • Add questions during engagement period Benefits – discussion forum
  14. 14. 14 • Multiple visits from registered people Benefits – general
  15. 15. 15 • Easily accessible statistics Benefits – general
  16. 16. 16 • Easily accessible statistics Benefits – general
  17. 17. 17 • More interactive and dynamic • Liked ability to post additional information on forum New Network team - feedback
  18. 18. 18 • All feedback tools are in one place • Submitters don’t need a Facebook profile • Layout easier – especially with multiple questions • Don’t need a new FB page for each engagement • Results are exported to excel in user friendly format Why not just use Facebook?
  19. 19. 19 • A few things, no fundamental issues • BTT working on some suggestions already • Positive that BTT listen Areas for improvement
  20. 20. 20 • BTT site needs constant monitoring during engagement period • Aim for responses in three working days • Have processes for SME to provide timely responses Final Tip

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