2. LISTENING SKILLS
• Learning Objectives
• ID, explain and apply effective listening and feedback skills
• Realise the impact of an improve on listening skills
3. LISTENING SKILLS
• Active listening
Part of the communication process where we decode or
interpret sounds we hear, making them meaningful
• Listening takes place orally every day
• Without it we cannot communicate properly
• It is indeed a skill
• Assuming it does not need to be taught means that it will
impact our ability to communicate
• Broken telephone
4. LISTENING SKILLS
• Barriers to active listening
• Credibility
• Stereotyping
• Language
• Non-verbal behaviour
• Concentrating on the right points
• Not listening
• Disagreeing
• Getting distracted
5. LISTENING SKILLS
• Effective listening- ways to improve
1. Establish why you are listening
2. Pay attention
3. Focus actively
4. Understand
5. Think about what you already know
6. Takes notes
7. Ask questions
8. Respect the speaker
9. Don’t pass judgements
10. Avoid focusing on appearance
6. LISTENING SKILLS
• Speaker also has responsibility
• Prepare the listener
• Timing
• Being specific
• Pace yourself
• Attract attention
• Figure 4.1
