This is all about the (many) time(s) we’ve been fired by search clients. Understand, we get fired less often than we get hired. That’s why Portent still exists. But there are those cases where you fervently believe you did everything right, the client can’t point to any issues, and yet you still get thrown out on your behind.
Frustrating. So I started digging – I asked a lot of uncomfortable questions of my clients. Of former clients. Of clients in the act of becoming former clients.
75% of them – literally, I kept count – said things like “we just felt like we wanted… more.”
That was puzzling, because we’ve delivered within our scope of work, every time. Clearly, something else is going on.
I asked more uncomfortable questions (trust me, they’re not fun) and slowly realized that this isn’t about the work for which we were hired. It’s about the context in which the work took place. It’s about strategy.