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Bizzxe 2.0 Business Intelligence
Finance Logistic Sales &
Marketing
Manufacturing Human
Resources
Strategic Level
Management Level
Operational Level
What happened?
Why did it happen?
What is happening?
What might happen?
Quality
Assurance
Repair and
Maintenance
Bizzxe Dashboard
1
Identification
of target
audience
2
Select right
type of
dashboard/s
3
Information
prioritization
4
Information
visualization
5
Implement &
Test
• Based on the target audience identification select the right dashboard/s type
• Operational (what ?)
Display data that facilitate the operational side of a business
• Executive (What ?)
Provide the KPIs (Key Performance Indicators) that a companies
executive team track on a periodic (daily, weekly or monthly basis).
A high-level overview of the state of the business together with the
opportunities the business faces.
• Analytical (What? / Why ?)
Display insight on your historical, present, and predictive data. This
information can be used to understand your current strategy,
and determine what adjustments need to be made in the future.
• Identifying user role
• Identifying Responsible outcomes
of role / User - KPI
• Identifying Visual requirement of
User / Role
• Identification of information for different section in the dashboard based on criticality
“ Data isn’t like your kids. You don’t have to pretend to love them equally”
• Logical data grouping
• Make data relevant
• The whole company
• By Department
• Individuals
• Identification of data refresh rate
• Identification of most optimum data
visualization component/s
• Follow Gestalt Laws
Proximity
Similarity
Continuity
Figure and Ground
Bizzxe Dashboard
User Role 2
User Role 3
User Role 1
Changes in EquityData SourcesKPI How often Criticality Dashboard Type Widget
KPI - 01
KPI - 02
Bizzxe Analytics
Diagnostic
Predictive
Prescriptive
Descriptive
Finance Logistic
Sales &
Marketing Manufacturing
What is happening?
How many, how
often, where?
Why is it happening?
What exactly is the problem?
What is likely to happen?
What do I need to do?
Human
Resources
Quality
Assurance
Repair and
Maintenance
Finance Descriptive
Functional
Reports
MIS
Transactional
Reports
All the proper formatted
output with company
logo which can be used as a legal
document
Changes in Equity
All the internally use semi-formatted
report which describe the set of
function and movement
Income Balance sheetCash flow
All the unformatted row data reports
Which can be sued for analysing the
current status of the company
Data Gathering Template
Debtors Receipts
Payments
(Employees &
Suppliers
Cash generated from
Operations
Interest and Income
Taxes
Payment: Acquisition
& Sale of Financial
Assets
Dividends Received
Payments &
Proceeds
Share Issue Costs
Borrowings
Finance – Cash Flow
CASH FLOW FROM OPERATING
ACTIVITIES Repayments
Disposals
Investments
Net Cash In-Flow
Net Cash Out-Flow
Intangible Assets
CASH FLOW FROM INVESTING
ACTIVITIES
CASH FLOW FROM FINANCING
ACTIVITIES
PAYMENTS
Share Buy Backs
Share Buy Back
Costs
PROCEEDS
Issue of
Redeemable
Preference Shares
Issue of Perpetual
Notes
Debt Issue Cost
Borrowings
Government
Loans
DIVIDENDS
Paid on
Redeemable
Preference Shares
Paid to Company
Owners
REPAYMENT
Finance – Income Statement
OPERATIONS
Revenue
Cost of Sales
Investment Income
Other Gains or
Losses
Finance Expenses
Distribution
Expenses
Marketing Expenses
Administration
Expenses
Other Expenses
Share of Profit of
Associates
Share of Profit of
Joint Venture
Gain Recognized on
Disposal of Interest
of Former Associate
Other (Describe)
Tax Expenses
Continuing Operations
ProfitfortheYEAR
Discontinued
Operations
Other Comprehensive
Income
Gain on Property
Revaluation
Share of other
Comprehensive
Income
Re-measurement
(Defined Benefit
Obligation)
Subsequent
Reclassification P&L
Exchange Difference on
Foreign Operations
Exchange Difference on
Foreign Operations
Fair Value
Gain on available
Asset Sale
Gain on hedging into
Cash Flow hedges
Earning Per Share
Basic
Continuing & Discontinued Operations
Diluted
Basic
Continuing Operations
Diluted
Equity Holders of the
holding company
Non-Controlling Interest
Finance - Balance Sheet
ASSETS
Property, Plant &
Equipment
Non-Current
ASSETS
Investment
Goodwill
Intangible Assets
Investments
Lease & Other Assets
Inventories
Current ASSETS
Trade & Other
Receivables
Finance Lease
Receivables
Customer Amount
Due
Lease & Other Assets
EQUITY
Capital & Share
Premiums
Capital & Reserves
Retained Earnings
LIABILITIES
Borrowings
Non-Current
LIABILITIES
Benefit Obligation
Deferred Tax
Provisions
Deferred Revenue
Other Liabilities
Trade & Other
Payables
Current LIABILITIES
Borrowings
Current Tax Liabilities
Provisions
Other Liabilities
Assets Held for Sales
(Liability association)
Investments in Joint
Venture
Deferred Tax Assets
Investments Property
Current Tax Assets
Cash & Bank
Balances
Held to Maturity
Investments
Issues Capital
Asset Revaluation
Reserve
Non-Controlling
Interest
Finance – Report Template
FDL
Viti foods
Common
Template
Changes in EquityWhy Data SourcesReport Title How oftenReport Description Issues Criticality Size Of
Report
Used By Format
Logistic Descriptive
Functional
Reports
MIS
Transactional
Reports
All the proper formatted
output with company
logo which can be used as a legal
document
Outbound
Logistic
All the internally use semi-formatted
report which describe the set of
function and movement
Purchasing Receiving
Master
Data Setup
All the unformatted row data reports
Which can be sued for analysing the
current status of the company
Data Gathering Template
Item
Receipting
Item
Transferring
Warehouse
Operation
Logistic – Master Data Setup
Item
Suppler
Service
Payment Terms
HS Code
UOM , UOM Control
Items Brand ,
Item Category
Customer Category
Payment Terms ,
Trade Terms
Logistic – Purchasing
PO Requisition Quotation Purchase Order Purchase Return
Logistic – Receiving
Item Receiving Milk Receiving
Logistic – Item Receipting
Goods Receipting Milk Receipting
Logistic – Item Transfer
Internal Transfer Bin To Bin Transfer Store to Store/ Raw
material Transfer
Logistic – Outbound Logistic
Item Issue Supplier Return
Logistic – Warehouse Operation
Stock Take Item Location Mapping Item Issue Mapping
Item Reorder Level
Logistic – Report Template
FDL
Viti foods
Common
Template
Changes in EquityWhy Data SourcesReport Title How oftenReport Description Issues Criticality Size Of
Report
Used By Format
Sales And Marketing Descriptive
Functional
Reports
MIS
Transactional
Reports
All the proper formatted
output with company
logo which can be used as a legal
document
All the internally use semi-formatted
report which describe the set of
function and movement
Product Customer Sales Force
All the unformatted row data reports
Which can be sued for analysing the
current status of the company
Data Gathering Template
Sales Marketing
Sales And Marketing – Sales

Sales Funnel
Leads
Opportunity
Wins
Payment Outstanding
Pending
Pending
Draft
Unpaid
Invoice
Draft
Unpaid
Profitability
Sales Risk Sales Performance
Break-Even
Analysis
Competitor
Sales Analysis
Sales And Marketing – Product
Product Portfolio Product life cycle
Introduction
Growth
Maturity
Decline
Product Price Product Distribution
Rejection & Recalls Customer Feedback
Sales And Marketing – Customer
Customer Portfolio Customer life cycle
Introduction
Growth
Maturity
Decline
Customer Payment Customer Returns
Profitability Customer Feedback
Sales And Marketing – Sales Force

Sales Funnel
Opportunity
Wins

Sales
Revenue
Cost of Sales
Sales Volume
Upselling
Activity
Follow-up Rate
Lead Response Time
Sales Commission
Leads
Sales And Marketing – Marketing
Market
Trend
Market Risk
Market Share
Competitor
SWOT
Customer Feedback
Complexity Gap
Marketing Attribution
Manufacturing Descriptive
Functional
Reports
MIS
Transactional
Reports
All the proper formatted
output with company
logo which can be used as a legal
document
All the internally use semi-formatted
report which describe the set of
function and movement
Production Workforce
All the unformatted row data reports
Which can be sued for analysing the
current status of the company
Data Gathering Template
Material
Manufacturing – Material
Usage Variance Loss BOM
Manufacturing – Production
Execution
Closing
Efficiency
Time Types Monitoring
Productivity
Finish Goods
Forecast Vs
Actual
Forecast Vs
Actual
Waste and
Variance
Labour Roster Update
Adjustment
Labour Pool
Machine
Shift
Excess Raw material
Production Planning
Demand
Process Order
Scheduling
Resource
Scheduling
Workforce
Machine
Work Center
Rework
Manufacturing – Workforce
Labour Cost
Labour Pool
Identification
Allocation
Adjustment
Quality Assurance Descriptive
Functional
Reports
MIS
Transactional
Reports
All the proper formatted
output with company
logo which can be used as a legal
document
All the internally use semi-formatted
report which describe the set of
function and movement
Supply Chain QA Production QA
All the unformatted row data reports
Which can be sued for analysing the
current status of the company
Data Gathering Template
General QA Customer Feedback
Quality Assurance – General QA
QA Template and
Parameter
Identification
Monitoring Assurance
Action
Approval
Correction
Rejection
Exceptional
Non
Conformance
Quality Assurance – Supply Chain QA
QA Template and
Parameter
Identification
Monitoring Assurance
Action
Approval
Correction
Rejection
Exceptional
Non
Conformance
Quality Assurance – Production QA
QA Template and
Parameter
Identification
Monitoring Assurance
Action
Approval
Correction
Rejection
Exceptional
Clearance
Non
Conformance
Manufacturing – Customer Feedback
ComplaintSuggestion Product Recall
Bizzxe Analytics Predictive
1
Collect Data
4
ETL and Data
Warehousing
2
Ask a sharp
questions
No Yes
6
Data Visualization
3
Is target data
captured
5
Forecast Strengthening
Forecasting Philosophies
Machine Learning
5
Forecasting
Bizzxe Analytics - Forecasting Philosophies Predictive
Bizzxe Analytics - Machine Learning Predictive
Bizzxe Analytics - Forecast Strengthening Predictive
Bizzxe Analytics – Ask Shape Questions Predictive
Vague Questions Sharp Questions
A Question can’t be answered with number or name
1 ) What is going to happen with my stock?
2 ) How can I increase my profit?
A Question can be answered with number or name
1 ) What will my stock’s sale price be next week?
2) How much capital do we need on hand to meet these
requirements?
3) Which car in my fleet is going to fail first?
Finance
Cash flow base analytics
Predictive Analytics
Empowering for better
decision making
Risk Identification
Trend analysis for
setting up goals
Manufacturing
Opportunity Identification
Salsas And
Marketing
Finance
Logistics
Agenda
Discount targeting
•What is the probability of inducing the desired behavior
with a discount
Reactivation likelihood
•What is the reactivation likelihood for a given customer
•usage: online algorithm and static report
•competitions : Acquire Valued Shoppers
Challenge (evaluation: area under the ROC
curve) Predicting Red Hat Business Value (evaluation:
area under the ROC curve)
Marketing
Logistics
•Demand forecasting
• How many of what thing do you need and where
will we need them? (Enables lean inventory and
prevents out of stock situations.)
• revenue impact: supports growth and militates
against revenue leakage
• usage: online algorithm and static report
Introduction
Risk
•Credit risk
•Treasury or currency risk
• How much capital do we need on hand to meet
these requirements?
•Fraud detection
• predicting whether or not a transaction should be
blocked because it involves some kind of fraud (eg
credit card fraud)
•Accounts Payable Recovery
• Predicting the probably a liability can be recovered
given the characteristics of the borrower and the
loan
•Anti-money laundering
• Using machine learning and fuzzy matching to
detect transactions that contradict AML legislation
(such as the OFAC list)
Finance
Cash flow base analytics
Leading indicators
Analytics
1)Start with the business problem
2
Analytics
Boston Matrix.
Customer Segmentation
Geographic
Behavioural
Priori Segmentation
Changes in EquityWhy Business ValuesDescription Data Sheet
Sales & Marketing – Customer – Customer Segmentation
Uses a classification scheme
based on publicly available
characteristics such as
industry and company size
To categorize the customers in to
widely known variable
or classification scheme
1) Can be developed quickly
and inexpensively
2) Show the basic categorization
of customers
Where your customers live dictates the
products and services that benefit
them the most
1) To identify the products and services
that benefit for individual customer
groups
2) To optimize the delivery pattern
3) To determine the salesforce strength
1) Product and service identification
2) Delivery pattern optimization
3) Salesforce management
4) Promotions management
Dividing consumers into groups according
to any of the following attributes
usage, loyalties, awareness, occasions,
knowledge, liking, and purchase patterns.
To Understand
Product usage
Purchasing pattern
Product awareness
1) Product and service
development Insight
2) Product campaign target
3) Price determination
4) Production insight
5) Delivery insight
RFM Segmentation
Recency – How long ago was last
purchase? (days) – Measured for
“As Of Date” of data set
Frequency – How many orders in analysis
period (2 ½ years) – Attempting to
measure engagement
Monetary – What is total $ value
of all orders in analysis period
To identify the best customers
1) Who are my best customers?
2) Which customers are at the verge
of churning?
3) Who has the potential to be
converted in more profitable customers?
4) Who are lost customers that you
don’t need to pay much attention to?
5) Which customers you must retain?
6) Who are your loyal customers?
7) Which group of customers is most
likely to respond to your current campaign?
Pragmatic Approach to Data Science

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Pragmatic Approach to Data Science

  • 1. Bizzxe 2.0 Business Intelligence Finance Logistic Sales & Marketing Manufacturing Human Resources Strategic Level Management Level Operational Level What happened? Why did it happen? What is happening? What might happen? Quality Assurance Repair and Maintenance
  • 2. Bizzxe Dashboard 1 Identification of target audience 2 Select right type of dashboard/s 3 Information prioritization 4 Information visualization 5 Implement & Test • Based on the target audience identification select the right dashboard/s type • Operational (what ?) Display data that facilitate the operational side of a business • Executive (What ?) Provide the KPIs (Key Performance Indicators) that a companies executive team track on a periodic (daily, weekly or monthly basis). A high-level overview of the state of the business together with the opportunities the business faces. • Analytical (What? / Why ?) Display insight on your historical, present, and predictive data. This information can be used to understand your current strategy, and determine what adjustments need to be made in the future. • Identifying user role • Identifying Responsible outcomes of role / User - KPI • Identifying Visual requirement of User / Role • Identification of information for different section in the dashboard based on criticality “ Data isn’t like your kids. You don’t have to pretend to love them equally” • Logical data grouping • Make data relevant • The whole company • By Department • Individuals • Identification of data refresh rate • Identification of most optimum data visualization component/s • Follow Gestalt Laws Proximity Similarity Continuity Figure and Ground
  • 3. Bizzxe Dashboard User Role 2 User Role 3 User Role 1 Changes in EquityData SourcesKPI How often Criticality Dashboard Type Widget KPI - 01 KPI - 02
  • 4. Bizzxe Analytics Diagnostic Predictive Prescriptive Descriptive Finance Logistic Sales & Marketing Manufacturing What is happening? How many, how often, where? Why is it happening? What exactly is the problem? What is likely to happen? What do I need to do? Human Resources Quality Assurance Repair and Maintenance
  • 5. Finance Descriptive Functional Reports MIS Transactional Reports All the proper formatted output with company logo which can be used as a legal document Changes in Equity All the internally use semi-formatted report which describe the set of function and movement Income Balance sheetCash flow All the unformatted row data reports Which can be sued for analysing the current status of the company Data Gathering Template
  • 6. Debtors Receipts Payments (Employees & Suppliers Cash generated from Operations Interest and Income Taxes Payment: Acquisition & Sale of Financial Assets Dividends Received Payments & Proceeds Share Issue Costs Borrowings Finance – Cash Flow CASH FLOW FROM OPERATING ACTIVITIES Repayments Disposals Investments Net Cash In-Flow Net Cash Out-Flow Intangible Assets CASH FLOW FROM INVESTING ACTIVITIES CASH FLOW FROM FINANCING ACTIVITIES PAYMENTS Share Buy Backs Share Buy Back Costs PROCEEDS Issue of Redeemable Preference Shares Issue of Perpetual Notes Debt Issue Cost Borrowings Government Loans DIVIDENDS Paid on Redeemable Preference Shares Paid to Company Owners REPAYMENT
  • 7. Finance – Income Statement OPERATIONS Revenue Cost of Sales Investment Income Other Gains or Losses Finance Expenses Distribution Expenses Marketing Expenses Administration Expenses Other Expenses Share of Profit of Associates Share of Profit of Joint Venture Gain Recognized on Disposal of Interest of Former Associate Other (Describe) Tax Expenses Continuing Operations ProfitfortheYEAR Discontinued Operations Other Comprehensive Income Gain on Property Revaluation Share of other Comprehensive Income Re-measurement (Defined Benefit Obligation) Subsequent Reclassification P&L Exchange Difference on Foreign Operations Exchange Difference on Foreign Operations Fair Value Gain on available Asset Sale Gain on hedging into Cash Flow hedges Earning Per Share Basic Continuing & Discontinued Operations Diluted Basic Continuing Operations Diluted Equity Holders of the holding company Non-Controlling Interest
  • 8. Finance - Balance Sheet ASSETS Property, Plant & Equipment Non-Current ASSETS Investment Goodwill Intangible Assets Investments Lease & Other Assets Inventories Current ASSETS Trade & Other Receivables Finance Lease Receivables Customer Amount Due Lease & Other Assets EQUITY Capital & Share Premiums Capital & Reserves Retained Earnings LIABILITIES Borrowings Non-Current LIABILITIES Benefit Obligation Deferred Tax Provisions Deferred Revenue Other Liabilities Trade & Other Payables Current LIABILITIES Borrowings Current Tax Liabilities Provisions Other Liabilities Assets Held for Sales (Liability association) Investments in Joint Venture Deferred Tax Assets Investments Property Current Tax Assets Cash & Bank Balances Held to Maturity Investments Issues Capital Asset Revaluation Reserve Non-Controlling Interest
  • 9. Finance – Report Template FDL Viti foods Common Template Changes in EquityWhy Data SourcesReport Title How oftenReport Description Issues Criticality Size Of Report Used By Format
  • 10. Logistic Descriptive Functional Reports MIS Transactional Reports All the proper formatted output with company logo which can be used as a legal document Outbound Logistic All the internally use semi-formatted report which describe the set of function and movement Purchasing Receiving Master Data Setup All the unformatted row data reports Which can be sued for analysing the current status of the company Data Gathering Template Item Receipting Item Transferring Warehouse Operation
  • 11. Logistic – Master Data Setup Item Suppler Service Payment Terms HS Code UOM , UOM Control Items Brand , Item Category Customer Category Payment Terms , Trade Terms
  • 12. Logistic – Purchasing PO Requisition Quotation Purchase Order Purchase Return
  • 13. Logistic – Receiving Item Receiving Milk Receiving
  • 14. Logistic – Item Receipting Goods Receipting Milk Receipting
  • 15. Logistic – Item Transfer Internal Transfer Bin To Bin Transfer Store to Store/ Raw material Transfer
  • 16. Logistic – Outbound Logistic Item Issue Supplier Return
  • 17. Logistic – Warehouse Operation Stock Take Item Location Mapping Item Issue Mapping Item Reorder Level
  • 18. Logistic – Report Template FDL Viti foods Common Template Changes in EquityWhy Data SourcesReport Title How oftenReport Description Issues Criticality Size Of Report Used By Format
  • 19. Sales And Marketing Descriptive Functional Reports MIS Transactional Reports All the proper formatted output with company logo which can be used as a legal document All the internally use semi-formatted report which describe the set of function and movement Product Customer Sales Force All the unformatted row data reports Which can be sued for analysing the current status of the company Data Gathering Template Sales Marketing
  • 20. Sales And Marketing – Sales Sales Funnel Leads Opportunity Wins Payment Outstanding Pending Pending Draft Unpaid Invoice Draft Unpaid Profitability Sales Risk Sales Performance Break-Even Analysis Competitor Sales Analysis
  • 21. Sales And Marketing – Product Product Portfolio Product life cycle Introduction Growth Maturity Decline Product Price Product Distribution Rejection & Recalls Customer Feedback
  • 22. Sales And Marketing – Customer Customer Portfolio Customer life cycle Introduction Growth Maturity Decline Customer Payment Customer Returns Profitability Customer Feedback
  • 23. Sales And Marketing – Sales Force Sales Funnel Opportunity Wins Sales Revenue Cost of Sales Sales Volume Upselling Activity Follow-up Rate Lead Response Time Sales Commission Leads
  • 24. Sales And Marketing – Marketing Market Trend Market Risk Market Share Competitor SWOT Customer Feedback Complexity Gap Marketing Attribution
  • 25. Manufacturing Descriptive Functional Reports MIS Transactional Reports All the proper formatted output with company logo which can be used as a legal document All the internally use semi-formatted report which describe the set of function and movement Production Workforce All the unformatted row data reports Which can be sued for analysing the current status of the company Data Gathering Template Material
  • 26. Manufacturing – Material Usage Variance Loss BOM
  • 27. Manufacturing – Production Execution Closing Efficiency Time Types Monitoring Productivity Finish Goods Forecast Vs Actual Forecast Vs Actual Waste and Variance Labour Roster Update Adjustment Labour Pool Machine Shift Excess Raw material Production Planning Demand Process Order Scheduling Resource Scheduling Workforce Machine Work Center Rework
  • 28. Manufacturing – Workforce Labour Cost Labour Pool Identification Allocation Adjustment
  • 29. Quality Assurance Descriptive Functional Reports MIS Transactional Reports All the proper formatted output with company logo which can be used as a legal document All the internally use semi-formatted report which describe the set of function and movement Supply Chain QA Production QA All the unformatted row data reports Which can be sued for analysing the current status of the company Data Gathering Template General QA Customer Feedback
  • 30. Quality Assurance – General QA QA Template and Parameter Identification Monitoring Assurance Action Approval Correction Rejection Exceptional Non Conformance
  • 31. Quality Assurance – Supply Chain QA QA Template and Parameter Identification Monitoring Assurance Action Approval Correction Rejection Exceptional Non Conformance
  • 32. Quality Assurance – Production QA QA Template and Parameter Identification Monitoring Assurance Action Approval Correction Rejection Exceptional Clearance Non Conformance
  • 33. Manufacturing – Customer Feedback ComplaintSuggestion Product Recall
  • 34. Bizzxe Analytics Predictive 1 Collect Data 4 ETL and Data Warehousing 2 Ask a sharp questions No Yes 6 Data Visualization 3 Is target data captured 5 Forecast Strengthening Forecasting Philosophies Machine Learning 5 Forecasting
  • 35. Bizzxe Analytics - Forecasting Philosophies Predictive
  • 36. Bizzxe Analytics - Machine Learning Predictive
  • 37. Bizzxe Analytics - Forecast Strengthening Predictive
  • 38. Bizzxe Analytics – Ask Shape Questions Predictive Vague Questions Sharp Questions A Question can’t be answered with number or name 1 ) What is going to happen with my stock? 2 ) How can I increase my profit? A Question can be answered with number or name 1 ) What will my stock’s sale price be next week? 2) How much capital do we need on hand to meet these requirements? 3) Which car in my fleet is going to fail first?
  • 41. Empowering for better decision making Risk Identification Trend analysis for setting up goals Manufacturing Opportunity Identification Salsas And Marketing Finance Logistics
  • 42. Agenda Discount targeting •What is the probability of inducing the desired behavior with a discount Reactivation likelihood •What is the reactivation likelihood for a given customer •usage: online algorithm and static report •competitions : Acquire Valued Shoppers Challenge (evaluation: area under the ROC curve) Predicting Red Hat Business Value (evaluation: area under the ROC curve) Marketing Logistics •Demand forecasting • How many of what thing do you need and where will we need them? (Enables lean inventory and prevents out of stock situations.) • revenue impact: supports growth and militates against revenue leakage • usage: online algorithm and static report
  • 43. Introduction Risk •Credit risk •Treasury or currency risk • How much capital do we need on hand to meet these requirements? •Fraud detection • predicting whether or not a transaction should be blocked because it involves some kind of fraud (eg credit card fraud) •Accounts Payable Recovery • Predicting the probably a liability can be recovered given the characteristics of the borrower and the loan •Anti-money laundering • Using machine learning and fuzzy matching to detect transactions that contradict AML legislation (such as the OFAC list)
  • 44. Finance Cash flow base analytics Leading indicators
  • 45. Analytics 1)Start with the business problem 2
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  • 58. Geographic Behavioural Priori Segmentation Changes in EquityWhy Business ValuesDescription Data Sheet Sales & Marketing – Customer – Customer Segmentation Uses a classification scheme based on publicly available characteristics such as industry and company size To categorize the customers in to widely known variable or classification scheme 1) Can be developed quickly and inexpensively 2) Show the basic categorization of customers Where your customers live dictates the products and services that benefit them the most 1) To identify the products and services that benefit for individual customer groups 2) To optimize the delivery pattern 3) To determine the salesforce strength 1) Product and service identification 2) Delivery pattern optimization 3) Salesforce management 4) Promotions management Dividing consumers into groups according to any of the following attributes usage, loyalties, awareness, occasions, knowledge, liking, and purchase patterns. To Understand Product usage Purchasing pattern Product awareness 1) Product and service development Insight 2) Product campaign target 3) Price determination 4) Production insight 5) Delivery insight RFM Segmentation Recency – How long ago was last purchase? (days) – Measured for “As Of Date” of data set Frequency – How many orders in analysis period (2 ½ years) – Attempting to measure engagement Monetary – What is total $ value of all orders in analysis period To identify the best customers 1) Who are my best customers? 2) Which customers are at the verge of churning? 3) Who has the potential to be converted in more profitable customers? 4) Who are lost customers that you don’t need to pay much attention to? 5) Which customers you must retain? 6) Who are your loyal customers? 7) Which group of customers is most likely to respond to your current campaign?