“Our communication capabilities have raced ahead of our communication abilities. Our communication is getting worse” Base on the above quotation: 1. Do you find this true in the workplace? 2. Support your claim with examples. Solution Communication Communication is the process of exchanging the thoughts by one person with another person or group of persons. The communication needs to be effective so that the followers can understand it properly and can understand the subject. The communication needs to be in a common language between the speaker and listeners so that both can have effective interaction between them and understand the topic effectively. Effective communication can only make the listener to understand the topic. If the language is inappropriate then the listeners will not be able to understand it properly. If the speaker will not be able to speak properly, then he will not be able to communicate effectively and he will not be able to explain the topic the listeners group. The message or information cannot be transferred without the effective communication between the listeners and the speaker. Effective communication can help to understand the topics in one go; otherwise it will take long time for the learners to understand the topic in absence of proper communication. Communication Capabilities vs Abilities: Our communication capabilities have raced ahead of our communication abilities. Our communication is getting worse” This is the right statement as our communication capabilities means the process of communications improved to an higher level with the help of latest technologies in communications like email, video-calling, voice- calling, animated learning/communicative models, branding and marketing means etc. All these communication processes are improved a large scale. Our communication abilities are reduced to very high level due to lack of proper communications between the people or group of people. Thus people used to communicate less thus their communication abilities are reduced while the way of communication i.e. capabilities improved to a large extent due to advancement in communication technologies. This is a true statement from the workplace point of view. At the work place the communication between the employees and between the manager and employees are reduced. The one of the reason for reduction in communication is due to the reduction in the abilities of communication among employees. Employees are not skilled in communication. This effects the reduction in communication. Examples:.