This document is the curriculum vitae of Ahmad Faisal Bin Daud. It summarizes his personal details, education background, professional experience, skills and achievements. He holds a Diploma in Tourism and Hotel Management from UiTM. His professional experience includes working as a Homestay Manager and undertaking internships in customer service and safety coordination. He is proficient in English and Malay, with advanced skills in MS Office and Adobe Photoshop.

1. AHMAD FAISAL BIN DAUD CV
DIPLOMAOF TOURISM MANAGEMENT
PRIVATE & CONFIDENTIAL
Address : 1562, Kg Rusila, 21080,
Kuala Terengganu, Terengganu, Malaysia.
Mobile No. : +6013-9550359 Home No. : +609-6173127
Email :faisal090590@gmail.com
P E R S O N A L P A R T I C U L A R S
Date of Birth : 9 May 1990 Marital Status : Single
Age
Nationality
: 25 years
: Malaysian
Health
Height
: Healthy
: 168 cm
I/C No. : 900905-11-5091 Weight : 50kg
ABOUT ME:
A nature loving and energetic freshly graduate seeking for valuable experience in the industry .Able to lead the
teamwork and contribute fairly towards reaching the objective as an active member .Capable of handling stress
during working and reaching the required deadline as per instructed. Dedicated person in fulfilling tasks and
passionate dedication in self -improvement.
E D U C A T I O N A L B A C K G R O U N D
HIGHEST EDUCATION
Level : Diploma
Field of Study : Tourism and Hotel Management
Major : Tourism and Management
Institute : Universiti Teknologi Mara (UiTM)
SECOND HIGHEST EDUCATION
Level : Sijil
Program : Industrial Skill Enhancement Program (Insep) OSHA- Sirim
Institute : Terengganu Skills Development Centre (Tesdec)
Duration : 19/4/2015- 17/12/2015
Status : Completed

2. AHMAD FAISAL BIN DAUD CV
DIPLOMAOF TOURISM MANAGEMENT
PRIVATE & CONFIDENTIAL
P R O F E S S I O N A L E X P E R I E N C E S
1. Company Name : D’Rhu Homestay , Marang
Position Title
Specialization
Industry
: Homestay Manager
: Family Business
: Homestay
Scope of Work:
 Managing booking and order from customers.
 Advertising and marketing: social network and internet.
 Housekeeping
 Maintenance of Homestay
 Entertain guest(s) and meet their expectation and satisfaction during their stay.
I N D U S T R I A L I N T E R N S H I P T R A I N I N G
1. Company Name
Position Title
: Dungun Municipal Council (Majlis Perbandaran Dungun) Hotel /Resthouse
: Trainee Customer Services & Public Relation
Specialization
Industry
: Customer Service
: Tourism
Date Joined : MAY 2014 Date Left : SEPT 2014
.
Work Description:
 Customer Service Operator
-Improving social skills through dealing with customers at the front desk and tele-conversations with clients.
-Enhancing knowledge on operating the business transaction.
- Enhancing the soft skills such as anger management, professionalism and ethics.
 Corporate & Public Relation
-Enhancing PR skills by learning on how to initiate a connection or marketing strategy in corporate industry.
-Filtering customer’s complaints, sorting out forms and responding to complaints.
 Event Management
-Organizing events and functions for the company involved in planning and execution of events such as Hari
Raya 2014 and Majlis Berbuka Puasa.
2. Company name : WZS Technologies Sdn Bhd
Position Title : Trainee Safety Coordinator
Specialization : Safety management
Industry : OSHA
Date : 19/4/2015- 17/12/2015
Work Description:
 ISO 9001
-Developing the Standard Operating Procedure & Guideline toward company’s objective in acquiring ISO 9001 certificate.
-Analyzing and identification of safety elements in workplace to incorporate into company’s SOP.
- Enhancing the soft skills such as leadership skills.
 OHSAS
-Setting up the OHSAS management procedure for the company.
-Leading and initiating the safety campaign in the company

3. AHMAD FAISAL BIN DAUD CV
DIPLOMAOF TOURISM MANAGEMENT
PRIVATE & CONFIDENTIAL
S T A N D A R D & S O F T W A R E F A M I L I A R I Z A T I O N
SOFTWARE PURPOSE PROFICIENCY
MS Office Excel, Words, Powerpoints : Reports & presentation Advance
Adobe Photoshop Presentation Advance
L A N G U A G E S
Proficiency (0 = Poor – 10 = Excellent)
Language Spoken Written
Malay 10 9
English 9 6
Arabic 3 5
A C A D E M I C S A C H I E V E M E N T S
 Diploma (Tourism & Hotel Management) - Universiti Teknologi Mara (UiTM)
 Sijil Pelajaran Malaysia (SPM) /Malaysian Certificate of Education (MCE) - 2A 3B 5C
SMK Sultan Sulaiman (SMKSS) Kuala Terengganu
 Penilaian Menengah Rendah (PMR)/Lower Certificate of Education (LCE) - 7A 1B 1C
Kolej Sains Pendidikan Islam Negeri Terengganu
 Ujian Penilaian Sekolah Rendah (UPSR) – 4A 1B
Sekolah Kebangsaan Rusila
C O - C U R R I C U L A R A C T I V I T I E S
 Uniform Bodies Tattoo InterSchool 2006 ,16th Sept 2006
 Organizing Culture and Tourism Product Exploration of Sabah 29 feb- 4 mac 2013.
 Kelab Keusahawan Sekolah –Board Member
 Kelab Sejarah -Board Member
 Kejohanan Majlis Sukan Sekolah Sekolah Menengah Agama Terengganu (Massmat) ke 35, 6-9th April
2005
-Final (Men Individual) Ping Pong
 Tourism Day Celebration in Perkarangan Muzium Dungun Terengganu AJK- 31 May until 1th
September 2012

4. AHMAD FAISAL BIN DAUD CV
DIPLOMAOF TOURISM MANAGEMENT
PRIVATE & CONFIDENTIAL
A D D I T I O N A L I N F O
Willing to Travel : Yes
Willing to Relocate : Yes (Individually)
Possess Own Transport : Yes
Availability : Immediately
ExpectedSalary : RM 2000
R E F E R E N C E S
Name : Encik Mohammad Iskandar Bin Mohammad Aziz
Telephone No. : 013-9811663
Position : Pengarah Khidmat Pengurusan
Company : Majlis Perbandaran Dungun (MPD)
Relationship : Supervisor
Name : Puan Suhaila Binti Md Isa
Telephone No. : 016- 6051534
Position : Lecturer
Company : UiTM , Faculty of Tourism & Hotel Management
Relationship : Industrial Training Advisor
Name : Nur Nadiah Nadzirah Binti Che Rahim
Telephone No. : 013- 7934416
Position : Program Coordinator Sirim Tesdec-Osha
Name : En Mohammad Faizul bin Hirudin
Telephone No. : 012-296 0173
Position : Technical Director, WZS Technologies Sdn Bhd