Robert Pratten
CEO & Founder
http://conducttr.com
robert@tstoryteller.com
twitter: @robpratten
Connected Museums:
Technology and Trends that are Transforming Visitor Experiences
Making life an
adventure
We see the world as a storytelling canvas
Conducttr is an invisible “experience manager”
Audience at the center
Conducttr listens
for events and
responds based
on the story and
game mechanics
created by the
experience
designer…
... publishing
videos; turning on
a light; vibrating a
bracelet, awarding
badges, sending
tweets…
+42% increase in positive brand sentiment
Example: Game of Thrones (Canal+)
AUDIENCE
DATABASE
CONTENT
DATABASE
GAME
LOGIC
SOCIAL
MEDIA, EMAIL
TELEPHONE
NETWORKS
DATA
LOG
PLAYER
INCLUDES:
• POINTS
• BADGES
• INVENTORY
AS WELL AS
• MESSAGES
• POSTS
• STATUS
UPDATES
Treasure trapper
(Image copyright: Maverick Photo Agency)
http://edinburgh.stv.tv/articles/283871-edinburgh-university-launches-treasure-
trapper-app-for-children/
http://www.designinformatics.org/node/315
Planning for success
Role of Museums?
Enrich our lives & society through
engagement with culture and science
Historic Royal Palaces
Discovery
Showmanship Stories
Links past to today and
people’s own lives
Unravel & debate
Spectacle, pageantry,
majesty, beauty
Tower of London
Competition
Socio-economic trends
• Fewer jobs but more people
• Jobs of the future need employees who are
– Creative
– Collaborative
– Problem-solvers, not drones
• Flipped classrooms & connected learning
• Intelligent training systems
• Personalization of services
• Multi-cultural societies (immigration & integration)
Opportunities
Benefits of expanding beyond the museum walls
• Increased visits
• Increased word-of-mouth (leading to more visits)
• Increased sentiment
• Increased store sales
• Increased sponsorship (from better metrics & integration)
Data-driven storytelling
CO affects
• character’s mood
• tone of tweets & blog posts
• game difficulty?
Character responses
change based on air
quality in Mumbai, India
If air quality is good, she’s
happy otherwise she’s
grumpy or sad
A narrative unfolds based on the daily air quality. Hence data comes to life.
Your audience
How do we make culture engaging?
• Engagement comes with relevance & resonance
• Therefore goal is to personalize to make relevant
• Personalization is possible with knowledge of each person
– Preferences
– Their history (age, experiences)
– Their future (where does this experience fit in their stage of life?)
1. Be Relevant
2. Resonate
3. Personalize
Multi-layered approach
Story & Experience
Our lives now
Real history, real artefacts
Teaser content
Stories add meaning and emotion
http://www.theguardian.com/science/the-h-
word/2015/oct/05/longitude-exhibition-tour-history-science
John Harrison’s sea clocks at Royal
Observatory, Greenwich
Games add understanding and learning
A team-based experience
lead by a facilitator.
Suitable for students 12+
A company’s business ethics and social
responsibility are called into question when one of
their space cargo rockets crashes into a neighboring
town
Product code: CVE2015
Now available in the
Conducttr Marketplace
Cosmic Voyage Enterprises
A 60 minute decision-based adventure to stimulate classroom discussion
Borrow references from popular culture
Concept art for Dishonoured
http://megsdfgablog.blogspot.co.uk/2013/11/bradford-animation-festival-2013-viktor.html
Concept art for Assassin’s Creed
http://www.wallpaperup.com/tags/show/assassin+039+s
Create dynamic quest-based adventures
Profile Diary Locker
Quests
Contacts Check-ins
Profile Diary Locker
Quests
Home
Fight for freedom in
the colonies
Discover new species of
underwater sea life
Fulfil an odyssey
Steal a canon from
the army
20%
Profile Diary LockerHome
Fulfil an odyssey
Your journey begins in the West
Wing. Only the bold and the foolish
will attempt this quest!
Tell me.. which are you?
Ok, good. Tell me when you can see
the golden bird with the broken
tallon
I’m more courageous than I look!
Let’s get on with it!
Hold on, it’ll take me a while to get there
Profile Diary Locker
Quests
Contacts Check-ins
Web
Onsite Sensors
Onsite Screens
Mobile
Connected experiences
Profile Diary Locker
Quests
Contacts Check-ins
Go on an adventure!
1. Become a renowned translator
2. Go on an odyssey
http://bm.cm.cr
onsite
Connected experiences Leaderboard
Jonesy 6 quests 10 Artefacts
Marks Family 5 quests 8 Artefacts
Profile Diary Locker
Quests
Home
Fight for freedom in
the colonies
Discover new species of
underwater sea life
Run with the bulls!
Steal a canon from
the army
20%
Visitor traffic management using branching
narrative based on
• Time of day (i.e. times of peak loading)
• Room occupancy (i.e. real-time data)
Profile Diary Locker
Quests
Home
Fight for freedom in
the colonies
Discover new species
of underwater sea life
Run with the bulls!
Steal a canon from
the army
20%
Profile Diary Locker
Quests
Home
Run with the bulls!
Steal a canon from
the army
20%
Light loading Heavy loading
Removewhenroomsover-occupied
Quest Example: Become a Renowned Translator
• It’s 1799. It’s hot and you’re exhausted.
• You’re with a French soldier digging the foundations of a fort extension at el-Rashid. He discovers
something unusual
– A: Investigate
– B: Where am I?!
• Where’s el-Rashid?
– You’re in the Nile Delta, at Fort St Julien located 65 km (40 mi) east of Alexandria. It’s better known as
Rosetta
– Captain: Hey? What’s that old stone you’ve got there?
– Soldier: I don’t know.. It’s got strange markings on it
– A: Investigate the markings
– B: Hide the stone in your coat (this could be valuable!)
• Investigate the Markings
– IF (ROOM 4 NOT BUSY) THEN “Go to the Egyptian Sculpture, Room 4 and look for artefact number xyz”
– ELSE “These markings are hieroglyphics and Greek from about 196 BC. Go to Room 13 and find the Greek
artefact abc”
Example traffic management
But what about Virtual Reality?!
Reasons to use VR
• Virtually go to places that are inaccessible
– Too far, too expensive, too dangerous, too small, too fragile
– E.g. The moon, Paris, inside a volcano, inside the body, Altamira caves
• Virtually examine objects that can’t be held
– Fragile, rare, remote, destroyed, reconstructed
Dinosaur footprints, Colorado
3D Printing to make the virtual real
Virtual to physical = conceptual to tangible
Citizen Science: MicroPasts
Many people trace the outline of an
artefact in a photograph.
The outlines become a 3D model
Real to Virtual Reality
Social Media, Email, Phone
Sensor network
“Meet Lucy”
Motivation Wave
Time
High
Low
Motivation
www.behaviormodel.org
© BJ Fogg
Right demand at the right time
Time
High
Low
Motivation
www.behaviormodel.org
© BJ Fogg
Hit with spectacle when
motivation or attention is low
Follow-up with deeper
knowledge while motivation is
high
Personalized guide Virtual Reality
Adaptive
interpretation
Your personal history (activity feed)
Related content, characters
Alternative perspectives
Places to visit
Things to do
Maps
Activity Data
- What and who this person
did, saw, met, created
Home
Museum
Reality
Personal Learning Companion
Mobile device
Creating a transformative experience
Experience
Pedagogical
Feedback & Assessment
Scaffolding
Training objectives Facts & procedures
Characters
Choices
Consequences
Narrative
The story of thing
Creating a transformative experience
Experience
Pedagogical
Memory
Engagement
Distributed practice (time)
Localized (place)
Multimedia
Resonant
Motivation
Personalization
Flow
Personalized experience & exploration
of virtual world
Activity trace of virtual
experiences
- Places visited, people met,
objects found, events
witnessed, stories heard
Reflection
Conversation
Connection (to community,
knowledge)
The “Real Thing”
- See it, maybe touch it
Virtual Reality
Museum
Simulated environment that
adapts based on what is known
about the visitor
Personal Learning Companion
Mobile device
HomeSchool
Heritage Site
Augmented
Reality
Augmented &
Virtual Reality
Teacher-guided
interpretation
Serious Game
Activity Data
- What and who this person did,
saw, met, created
Preferences & Settings
- Personal backstory
- Male/Female/LBGT/etc.
- Age
Intelligent Engagement
System
- Creates adaptive
interpretation &
engagementThe “Real Place”
- See it, touch it
Connected
learning
Be remarkable
Robert Pratten
@robpratten
http://conducttr.com
robert@tstoryteller.com

Connected Museums and Connected Learning

  • 1.
    Robert Pratten CEO &Founder http://conducttr.com robert@tstoryteller.com twitter: @robpratten Connected Museums: Technology and Trends that are Transforming Visitor Experiences
  • 2.
  • 3.
    We see theworld as a storytelling canvas
  • 4.
    Conducttr is aninvisible “experience manager”
  • 5.
  • 6.
    Conducttr listens for eventsand responds based on the story and game mechanics created by the experience designer… ... publishing videos; turning on a light; vibrating a bracelet, awarding badges, sending tweets…
  • 7.
    +42% increase inpositive brand sentiment
  • 11.
    Example: Game ofThrones (Canal+) AUDIENCE DATABASE CONTENT DATABASE GAME LOGIC SOCIAL MEDIA, EMAIL TELEPHONE NETWORKS DATA LOG PLAYER INCLUDES: • POINTS • BADGES • INVENTORY AS WELL AS • MESSAGES • POSTS • STATUS UPDATES
  • 18.
    Treasure trapper (Image copyright:Maverick Photo Agency) http://edinburgh.stv.tv/articles/283871-edinburgh-university-launches-treasure- trapper-app-for-children/ http://www.designinformatics.org/node/315
  • 19.
  • 20.
    Role of Museums? Enrichour lives & society through engagement with culture and science
  • 21.
    Historic Royal Palaces Discovery ShowmanshipStories Links past to today and people’s own lives Unravel & debate Spectacle, pageantry, majesty, beauty
  • 22.
  • 25.
  • 26.
    Socio-economic trends • Fewerjobs but more people • Jobs of the future need employees who are – Creative – Collaborative – Problem-solvers, not drones • Flipped classrooms & connected learning • Intelligent training systems • Personalization of services • Multi-cultural societies (immigration & integration)
  • 27.
  • 31.
    Benefits of expandingbeyond the museum walls • Increased visits • Increased word-of-mouth (leading to more visits) • Increased sentiment • Increased store sales • Increased sponsorship (from better metrics & integration)
  • 32.
    Data-driven storytelling CO affects •character’s mood • tone of tweets & blog posts • game difficulty? Character responses change based on air quality in Mumbai, India If air quality is good, she’s happy otherwise she’s grumpy or sad A narrative unfolds based on the daily air quality. Hence data comes to life. Your audience
  • 33.
    How do wemake culture engaging? • Engagement comes with relevance & resonance • Therefore goal is to personalize to make relevant • Personalization is possible with knowledge of each person – Preferences – Their history (age, experiences) – Their future (where does this experience fit in their stage of life?)
  • 34.
    1. Be Relevant 2.Resonate 3. Personalize
  • 35.
    Multi-layered approach Story &Experience Our lives now Real history, real artefacts Teaser content
  • 36.
    Stories add meaningand emotion http://www.theguardian.com/science/the-h- word/2015/oct/05/longitude-exhibition-tour-history-science John Harrison’s sea clocks at Royal Observatory, Greenwich
  • 37.
    Games add understandingand learning A team-based experience lead by a facilitator. Suitable for students 12+ A company’s business ethics and social responsibility are called into question when one of their space cargo rockets crashes into a neighboring town Product code: CVE2015 Now available in the Conducttr Marketplace Cosmic Voyage Enterprises A 60 minute decision-based adventure to stimulate classroom discussion
  • 38.
    Borrow references frompopular culture
  • 39.
    Concept art forDishonoured http://megsdfgablog.blogspot.co.uk/2013/11/bradford-animation-festival-2013-viktor.html
  • 40.
    Concept art forAssassin’s Creed http://www.wallpaperup.com/tags/show/assassin+039+s
  • 41.
    Create dynamic quest-basedadventures Profile Diary Locker Quests Contacts Check-ins Profile Diary Locker Quests Home Fight for freedom in the colonies Discover new species of underwater sea life Fulfil an odyssey Steal a canon from the army 20% Profile Diary LockerHome Fulfil an odyssey Your journey begins in the West Wing. Only the bold and the foolish will attempt this quest! Tell me.. which are you? Ok, good. Tell me when you can see the golden bird with the broken tallon I’m more courageous than I look! Let’s get on with it! Hold on, it’ll take me a while to get there
  • 42.
    Profile Diary Locker Quests ContactsCheck-ins Web Onsite Sensors Onsite Screens Mobile
  • 43.
    Connected experiences Profile DiaryLocker Quests Contacts Check-ins Go on an adventure! 1. Become a renowned translator 2. Go on an odyssey http://bm.cm.cr onsite
  • 44.
    Connected experiences Leaderboard Jonesy6 quests 10 Artefacts Marks Family 5 quests 8 Artefacts Profile Diary Locker Quests Home Fight for freedom in the colonies Discover new species of underwater sea life Run with the bulls! Steal a canon from the army 20%
  • 45.
    Visitor traffic managementusing branching narrative based on • Time of day (i.e. times of peak loading) • Room occupancy (i.e. real-time data) Profile Diary Locker Quests Home Fight for freedom in the colonies Discover new species of underwater sea life Run with the bulls! Steal a canon from the army 20% Profile Diary Locker Quests Home Run with the bulls! Steal a canon from the army 20% Light loading Heavy loading Removewhenroomsover-occupied
  • 46.
    Quest Example: Becomea Renowned Translator • It’s 1799. It’s hot and you’re exhausted. • You’re with a French soldier digging the foundations of a fort extension at el-Rashid. He discovers something unusual – A: Investigate – B: Where am I?! • Where’s el-Rashid? – You’re in the Nile Delta, at Fort St Julien located 65 km (40 mi) east of Alexandria. It’s better known as Rosetta – Captain: Hey? What’s that old stone you’ve got there? – Soldier: I don’t know.. It’s got strange markings on it – A: Investigate the markings – B: Hide the stone in your coat (this could be valuable!) • Investigate the Markings – IF (ROOM 4 NOT BUSY) THEN “Go to the Egyptian Sculpture, Room 4 and look for artefact number xyz” – ELSE “These markings are hieroglyphics and Greek from about 196 BC. Go to Room 13 and find the Greek artefact abc” Example traffic management
  • 47.
    But what aboutVirtual Reality?!
  • 48.
    Reasons to useVR • Virtually go to places that are inaccessible – Too far, too expensive, too dangerous, too small, too fragile – E.g. The moon, Paris, inside a volcano, inside the body, Altamira caves • Virtually examine objects that can’t be held – Fragile, rare, remote, destroyed, reconstructed
  • 49.
  • 50.
    3D Printing tomake the virtual real
  • 51.
    Virtual to physical= conceptual to tangible
  • 53.
    Citizen Science: MicroPasts Manypeople trace the outline of an artefact in a photograph. The outlines become a 3D model
  • 54.
    Real to VirtualReality Social Media, Email, Phone Sensor network
  • 55.
  • 56.
  • 57.
    Right demand atthe right time Time High Low Motivation www.behaviormodel.org © BJ Fogg Hit with spectacle when motivation or attention is low Follow-up with deeper knowledge while motivation is high
  • 58.
    Personalized guide VirtualReality Adaptive interpretation Your personal history (activity feed) Related content, characters Alternative perspectives Places to visit Things to do Maps Activity Data - What and who this person did, saw, met, created Home Museum Reality Personal Learning Companion Mobile device
  • 59.
    Creating a transformativeexperience Experience Pedagogical Feedback & Assessment Scaffolding Training objectives Facts & procedures Characters Choices Consequences Narrative The story of thing
  • 60.
    Creating a transformativeexperience Experience Pedagogical Memory Engagement Distributed practice (time) Localized (place) Multimedia Resonant Motivation Personalization Flow
  • 61.
    Personalized experience &exploration of virtual world Activity trace of virtual experiences - Places visited, people met, objects found, events witnessed, stories heard Reflection Conversation Connection (to community, knowledge) The “Real Thing” - See it, maybe touch it Virtual Reality Museum Simulated environment that adapts based on what is known about the visitor Personal Learning Companion Mobile device HomeSchool Heritage Site Augmented Reality Augmented & Virtual Reality Teacher-guided interpretation Serious Game Activity Data - What and who this person did, saw, met, created Preferences & Settings - Personal backstory - Male/Female/LBGT/etc. - Age Intelligent Engagement System - Creates adaptive interpretation & engagementThe “Real Place” - See it, touch it Connected learning
  • 62.