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2. Hospitality Management

3. Hospitality Management
 Hospitality Management is a service industry. Creating the task of shareholder
wealth by ng serviciand satisfying guests. Segments of industry including
hotels, restaurants, private clubs, managed food service, event planning,
tourism related business and travel providers
 Hospitality means to welcoming and looking after the basic needs of guests or
strangers, mainly consider to food, drink and accommodation
 It creates the relationship process between a guest and a host, entertain the
guests, visitors or strangers with liberality and goodwill
 Hospitality industry include the companies or organizations which provide
food, drink or accommodation to people who are away from home.

4. Objectives Of Hospitality
 Generate Maximum Hotel Revenue
 Achieve Maximum Hotel Profit
 Boost Food and Beverage Revenue
 Optimize Food and Beverage Profit
 High Customer Satisfaction
 Satisfied Employees

5. Characteristics of the Hospitality
 Intangibility
 Limited life-span
 Aggregability
 Heterogeneity
 Simultaneity of production
 Consumption
 Product-service mix
 Two way communication
 Relationship building
 Diversity in culture

6. Types Of Hospitality

7. Classification OF Hospitality
 Commercial or Transient Hotels
 Convention Hotels
 Motels and Motor Hotels
 Condominiun Hotels
 Residential Hotels
 Casino Hotels
 All-Suite Hotels
 Resorts

8. Advantages Of Hospitality Management
 Quick Growth
 Promotion On Performance not seniority
 Multi cultural Exposure
 Work across the globe
 Varied and not monotonous
 Opportunities for entrepreneurship
 Has beaten the economic Crises

9. Disadvantage OF Hospitality Management
 Long Hours
 Nontraditional Schedules
 Pressure
 Low Starting Salaries
 Relocation Might be Necessary

10. Complex Topics covered by Hospitality
Management
 Performing a Risk Analysis
 Policies
 Controls and Communication
 Property & Premises Safety
 Information Technology Security
 Food & Beverage Safety
 Automobile Liability
 Guest Safety
 Staff Safety
 Emergency & Disaster Plans
 Facilities Management
 Hospitality Facilities
 Facility Design and Constructio

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