1. History of Hospitality
 Ancient Greece: guest rights were an established set of conventions that
were accepted amongst the different cultures in the Greek world
 Ancient Rome: Roman businessmen travelled; Romans were some of the
first known to travel for pleasure
 Middle Ages: Others provided safety, shelter and food to travelers. As the
use of coaches for travelling took hold, travelling became more popular
 Inns were typically in private homes and nobles stayed in monastaries
 The New World: As people settled the New World, they brought their own
terms for eating and resting places (Inns, Taverns)
 The “French Revolution”
 Escoffier and the brigade system
 Boulanger: The Father of Modern Restaurant
 Sold a soup called ‘restorantes,’ or ‘restore the body’

2. History of Hospitality
 1800’s: Savoy Hotel opened with Cesar Ritz as the General Manager
 Delmonico’s Steak House opens in NYC
 Travel boomed after WWII
 Cross –continental travel / Trans-Atlantic flights
 Eisenhower Interstate System
 1960’s and Beyond: Mass tourism, package travel, growth in chain restaurants and
hotels

3. How do we define Hospitality?
 Defined as the friendly reception and treatment of guests or strangers;
the quality of receiving and treating guests and strangers in a warm,
friendly way
 Derived from the French word Hospice: to provide for the weary; to take
care of those travelling
 Many cultures embrace hospitality
 India: “The guest is God” principal
 South Central Asia / Middle East: People are often characterized by an ancient set of
ethics, the first of which is hospitality
 Celts: A host who granted a person refuge not only provided food and shelter, but
protection while under their roof

4. Service vs Hospitality
Service Hospitality
 Technical Efficiency:  Intangible Felling of Warmth
 Holding a glass by the stem  Sincere Smiles
 Serving food to the left and clearing  Handling guest needs with heartfelt
dishes from the right concern
 Delivering guests’ bags to their room  Vocal Tone
“Service is delivering on your promise. Hospitality is making people feel good
while you’re delivering on that promise.” – Danny Meyer

5. Many Facets of the Hospitality Industry
 Lodging Industry
 Cruising Industry
 Restaurant Industry
 Tourism
 Recreation and Attractions
 Clubs
 Gaming and Entertainment
 Meetings, Conventions, Events and Expositions