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Brief History of the Hospitality Industry

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Brief History of the Hospitality Industry

  1. 1. History of Hospitality Ancient Greece: guest rights were an established set of conventions that were accepted amongst the different cultures in the Greek world Ancient Rome: Roman businessmen travelled; Romans were some of the first known to travel for pleasure Middle Ages: Others provided safety, shelter and food to travelers. As the use of coaches for travelling took hold, travelling became more popular  Inns were typically in private homes and nobles stayed in monastaries The New World: As people settled the New World, they brought their own terms for eating and resting places (Inns, Taverns) The “French Revolution”  Escoffier and the brigade system  Boulanger: The Father of Modern Restaurant  Sold a soup called ‘restorantes,’ or ‘restore the body’
  2. 2. History of Hospitality 1800’s: Savoy Hotel opened with Cesar Ritz as the General Manager Delmonico’s Steak House opens in NYC Travel boomed after WWII  Cross –continental travel / Trans-Atlantic flights  Eisenhower Interstate System  1960’s and Beyond: Mass tourism, package travel, growth in chain restaurants and hotels
  3. 3. How do we define Hospitality? Defined as the friendly reception and treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, friendly way Derived from the French word Hospice: to provide for the weary; to take care of those travelling Many cultures embrace hospitality  India: “The guest is God” principal  South Central Asia / Middle East: People are often characterized by an ancient set of ethics, the first of which is hospitality  Celts: A host who granted a person refuge not only provided food and shelter, but protection while under their roof
  4. 4. Service vs Hospitality Service Hospitality Technical Efficiency:  Intangible Felling of Warmth  Holding a glass by the stem  Sincere Smiles  Serving food to the left and clearing  Handling guest needs with heartfelt dishes from the right concern  Delivering guests’ bags to their room  Vocal Tone “Service is delivering on your promise. Hospitality is making people feel good while you’re delivering on that promise.” – Danny Meyer
  5. 5. Many Facets of the Hospitality Industry Lodging Industry Cruising Industry Restaurant Industry Tourism Recreation and Attractions Clubs Gaming and Entertainment Meetings, Conventions, Events and Expositions

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