2. Positive language is the art of using words and phrases
to communicate a positive, supportive tone to your
employees, customers and anyone else you come into
contact with.
3. Positive language tells Negative language undermines
someone your trust in their the recipients’ confidence by
abilities to get the job done. telling them what can’t be done
4. Positive language Negative language
Let's look at our alternatives It’ll never work
I can try a different approach It’s how I am: I was born that way
I control my own feelings They make me behave like that
I'll invent a new rulebook It’s against the rules
I will choose I’m forced to
What shall I try next? It’s just not me
I make my world real by… In the real world…
How interesting … Another mistake
Let's try ... If only….
It's all experimental Never
……… ……….
6. Solution:
• When you have to say no, explain the reason and, if appropriate, show
empathy.
7. “Keep your thoughts positive because your thoughts become your words.
Keep your words positive because your words become your behavior.
Keep your behavior positive because your behavior becomes your habits.
Keep your habits positive because your habits become your values.
Keep your values positive because your values become your destiny.”
“Mohandas K. Gandhi”
