Delivering presentations
•Download as PPTX, PDF•
0 likes•147 views
The document discusses delivering presentations and strategies for improvement. It notes that the author has always had to work hard at public speaking but finds that challenging themselves with new situations increases confidence over time. Proper preparation including practicing, analyzing past performances, and being aware of body language are emphasized as ways to feel more comfortable speaking and convey confidence to engaged audiences. Sufficient preparation and grasp of the subject matter are also highlighted to help ensure successful delivery.
Report
Share
Report
Share
Recommended
How to say no by saying yes
This document outlines techniques for improving customer service through attentive listening. It discusses how listening is an important skill for library paraprofessionals and the benefits of listening, such as improving relationships and reducing stress. However, listening can be difficult due to distractions and multi-tasking. The document provides steps for better listening, including giving the speaker full attention and paraphrasing to understand them. It explains how listening can help customers feel respected and heard by addressing their underlying needs for empathy and respect. Role-playing examples demonstrate how to redirect complaints and say no through empathetic listening.
What can a speech coach teach you
You may have thought about hiring a speech coach to help you improve your speaking ability. However, you may not be sure it’s an important investment. You know it will take some time and money, but you want to be sure the results will be worth the effort. theaccentcoach.com
Using positive language
The document discusses using positive language when communicating with others. Positive language builds trust and confidence by focusing on abilities and alternatives, using phrases like "let's look at our options" rather than negative language that undermines others with phrases like "it will never work". Maintaining a positive tone through language impacts thoughts, words, behaviors, habits, and ultimately destiny.
Customer service 4
The document summarizes key points from a customer service masterclass presentation on dealing with difficult customers. It discusses different types of difficult customers, how to manage expectations, use positive language, listen actively, and handle issues with an 8 step process. The presentation emphasizes staying calm, communicating clearly, and moving beyond ordinary customer service to provide an exceptionally positive experience.
Power of positive language
The document discusses the difference between using positive and negative language when giving instructions. It provides the example of a mother telling her daughter "don't fall down" versus "hold on tightly." While the instructions mean similar things, using negative language like "don't" can cause the listener to imagine the unwanted action and have a defensive response. The document recommends using positive language that focuses on the desired action instead of what is not wanted when giving instructions or communicating with others.
Building Rapport
This document provides guidance on building rapport with customers by phone. It emphasizes analyzing the customer's communication style, introducing yourself even on transfers, responding with empathy to complaints, using an appropriate calm tone, and following call procedures like opening and closing properly. Key recommendations include empathizing with the customer, not sounding rushed or disengaged, and using polite words and a friendly tone to resolve issues and make customers feel happy.
Speech Gems10 21 10 Sbg
Speech Gems are witty tips and sayings about speaking written by Coach Laurie Schloff of The Speech Improvement Company (laurie@speech improvement.com)
2012 article july overcoming fear speech
for other articles, subscribe to our updates on http://merapiindah.wordpress.com or visit our official website http://www.merapiindah.com.my
Recommended
How to say no by saying yes
This document outlines techniques for improving customer service through attentive listening. It discusses how listening is an important skill for library paraprofessionals and the benefits of listening, such as improving relationships and reducing stress. However, listening can be difficult due to distractions and multi-tasking. The document provides steps for better listening, including giving the speaker full attention and paraphrasing to understand them. It explains how listening can help customers feel respected and heard by addressing their underlying needs for empathy and respect. Role-playing examples demonstrate how to redirect complaints and say no through empathetic listening.
What can a speech coach teach you
You may have thought about hiring a speech coach to help you improve your speaking ability. However, you may not be sure it’s an important investment. You know it will take some time and money, but you want to be sure the results will be worth the effort. theaccentcoach.com
Using positive language
The document discusses using positive language when communicating with others. Positive language builds trust and confidence by focusing on abilities and alternatives, using phrases like "let's look at our options" rather than negative language that undermines others with phrases like "it will never work". Maintaining a positive tone through language impacts thoughts, words, behaviors, habits, and ultimately destiny.
Customer service 4
The document summarizes key points from a customer service masterclass presentation on dealing with difficult customers. It discusses different types of difficult customers, how to manage expectations, use positive language, listen actively, and handle issues with an 8 step process. The presentation emphasizes staying calm, communicating clearly, and moving beyond ordinary customer service to provide an exceptionally positive experience.
Power of positive language
The document discusses the difference between using positive and negative language when giving instructions. It provides the example of a mother telling her daughter "don't fall down" versus "hold on tightly." While the instructions mean similar things, using negative language like "don't" can cause the listener to imagine the unwanted action and have a defensive response. The document recommends using positive language that focuses on the desired action instead of what is not wanted when giving instructions or communicating with others.
Building Rapport
This document provides guidance on building rapport with customers by phone. It emphasizes analyzing the customer's communication style, introducing yourself even on transfers, responding with empathy to complaints, using an appropriate calm tone, and following call procedures like opening and closing properly. Key recommendations include empathizing with the customer, not sounding rushed or disengaged, and using polite words and a friendly tone to resolve issues and make customers feel happy.
Speech Gems10 21 10 Sbg
Speech Gems are witty tips and sayings about speaking written by Coach Laurie Schloff of The Speech Improvement Company (laurie@speech improvement.com)
2012 article july overcoming fear speech
for other articles, subscribe to our updates on http://merapiindah.wordpress.com or visit our official website http://www.merapiindah.com.my
Telephone techniques to give customers a positive experience
The document provides guidance on effective telephone techniques to improve the customer experience. It recommends establishing a positive first impression by having a standard friendly greeting. It also stresses the importance of voice tone, pace, clarity and language in communicating effectively over the phone. Specific positive language options are listed to use when speaking to customers. The document also addresses dealing with difficult customer situations or behaviors and ensuring calls are closed in a satisfactory manner.
1 3 making good start-wps office
Beginning is work half done explain the role of a good start in a presentation ? Or Explain components of a good start ?
Art of saying no
This document provides tips on learning to say no effectively. It discusses that saying no can be difficult due to feelings of guilt but is important to set boundaries and prioritize time. Some key tips include practicing saying no aloud, being honest but not overexplaining reasons for no, sticking to your decision, and using assertive body language. It's important to value your own time and not feel apologetic for saying no. With practice, saying no can get easier and allow focus on higher priorities.
Tips on making a good presentation
The Presentation is about Tips on making a Good Presentation. Know the tips to give a good presentation and put a lasting impression on the audience.
Interview
This document discusses interviews as a selection tool and research method. It describes different types of interviews including structured, unstructured, behavioral, and panel interviews. It outlines the steps in conducting an interview including preparation, setting, conducting the interview, and evaluation. Best practices are presented for interviewers such as establishing rapport, asking questions, and avoiding biases. Recommendations are provided for interviewees on dress, behavior, answering questions, and closing the interview. Common interviewer and interviewee mistakes are also reviewed. In summary, the document serves as a guide for effective interviewing.
Transistional phrases and communication style
This document discusses tools for effective communication, including transitional phrases, tie downs, and trial closes. It provides examples of different types of transitional phrases to smoothly transition conversations and acknowledge customers. It also discusses 18 standard tie downs that call for a positive response from customers. Trial closes are described as low-risk attempts to see if customers are ready to buy or clarify pros and cons. The document emphasizes that effective communication requires understanding the audience and goal, and incorporating verbal, non-verbal, and paralinguistic components.
Do’s and don’ts in presentation
This document provides tips for effective presentations. It advises presenters to structure their talk with an introduction, aims, and conclusions. Presenters should rehearse in front of an audience and maintain eye contact. They should prepare well in advance and not try to wing it. Visual aids can help clarify ideas. Presenters should accept nervousness as normal but speak at a normal pace and avoid cluttering slides. They should prepare the right amount of material and not start with an apology.
Customer Service Fundamentals
This document provides guidance for call center customer service representatives. It emphasizes the importance of focusing on the customer, making a good first impression, listening actively, being prompt, empathizing with customers, finding answers to their questions, documenting interactions well, and going the extra mile to resolve issues and ensure customer satisfaction. Representatives are advised to have confidence, a good attitude, and to deliver on any promises made to customers.
Telephone handling -anil
This document provides guidance on effective telephone handling techniques for recruiters. It outlines best practices for telephone etiquette, including being courteous, clear, concise, and sensible. It then describes a call flow procedure involving call opening, probing the consultant, matching them to opportunities, confirming details, closing the call, and following up. Following this procedure and demonstrating good telephone skills can help recruiters have successful calls and build relationships with consultants.
12 Points of Good Teacher
The document provides tips for teachers to effectively educate students and earn their respect. It advises teachers to respect all students equally, use names to address students, not force respect but earn it, maintain secularism and fairness, handle situations with mercy not anger, appreciate student achievements, identify individual qualities and needs, use varied teaching methods to engage students, question students to help retention, and lead by example.
5 quick classroom
The document provides 5 quick classroom management tips for novice teachers based on the experiences of veteran teachers. The tips are: 1) Use a normal speaking voice instead of shouting to command attention; 2) Only speak when students are quiet and ready to listen; 3) Use non-verbal signals like hand gestures to get students' attention; 4) Address behavioral issues and conflicts quickly but calmly to prevent escalation; 5) Always have engaging, well-planned lessons to keep students occupied and reduce misbehavior.
Learning Portfolio
Through taking this class, the student achieved their learning goals of improving their reading and writing skills. They used several online programs and activities to practice and help overcome their initial fear of the class. While the class methods were different, the student felt they learned many new things and made progress in their areas of focus through dedicating time to regularly practicing and completing the assigned activities.
Wena pp
To successfully present in front of an audience, move around the stage with gestures and facial expressions rather than standing still. Believe in your message and persuade the audience. Be prepared to adjust the presentation length if needed and have backup equipment ready in case of issues. Use humor when appropriate and give handouts to keep the audience engaged throughout.
Customer Service Basics
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
Effective Communication in Hospice
Halcyon Hospice Communications Workshop. Halcyon Hospice is a premiere provider of hospice services throughout Atlanta and northern and southern Georgia.
Let your body do the talking during an interview 4.2.14
Going for an interview requires careful preparation of body language as non-verbal communication plays a large role. How you conduct yourself and answer questions conveys your behavior and ability to handle pressure to interviewers. It is important to appear confident in your answers regardless of accuracy and stay calm. Proper attire should be professional yet comfortable to avoid feeling nervous. Maintaining relaxed tone of voice, natural eye contact, smiling, and open hand gestures reflects confidence and makes a positive impression, while distracting mannerisms should be avoided.
Customer Service Basics
The document provides tips for customer service representatives answering call center calls. It emphasizes focusing solely on the customer, making a good first impression, actively listening, being prompt, empathizing with customers, finding answers to their questions, not taking complaints personally, seeking help from managers and coworkers when needed, thoroughly documenting issues, keeping customers informed while on hold, building good customer relationships, having confidence, and going above and beyond to resolve customer problems and ensure their happiness.
Blog 3 (public speaking)
The document provides 10 tips for effective public speaking:
1) Know your material inside and out by picking a topic you're interested in and familiar with. You can include humor, stories, or conversations to engage audiences.
2) Practice your speech thoroughly with all equipment and words, calculating time for breaths and contingencies.
3) Greet audience members as they arrive and speak to them like friends to ease nerves of speaking to strangers.
4) Check the room setup before speaking and practice with any audiovisual equipment.
5) Take deep breaths to calm nerves before speaking and smile to relax audiences.
6) Visualize yourself speaking confidently and getting applause to boost your own confidence.
7)
50. Comprehensive: Customer Service ppt
The document summarizes guidelines for call center customer service representatives. It discusses the importance of focusing on the customer, making a good first impression, actively listening, paraphrasing to confirm understanding, being prompt, valuing customers' time, having a sense of urgency, admitting when you don't know an answer but finding the information, and never saying you don't know to the customer. The document also provides instructions for purchasing an instant download of the full presentation on call center customer service basics.
Customer service-fundamentals
Describes what a sales associate must do to make a customer fully satisfied and how to go the extra mile.
Ch.21.3--"The Struggle Intensifies"
This document summarizes key events and tactics during the Civil Rights Movement in the 1960s, including sit-ins, Freedom Rides, the integration of the University of Mississippi ("Ole Miss"), and the Birmingham Marches. It provides details on individuals involved like Diane Nash, James Meredith, Martin Luther King Jr., and Bull Connor. Violence often met the nonviolent protests, but they continued to apply pressure and eventually achieved some desegregation victories. Students are asked to add these events to a timeline and define and explain their significance.
Economy Of The Late1920s
The economy of the late 1920s appeared prosperous on the surface, as unemployment was low and basic needs were being met for many Americans. However, there were signs of underlying trouble. Wealth was very unevenly distributed, with the richest 0.1% of families owning 24% of the country's wealth. Most families had little to no savings and relied heavily on debt and speculative investing to maintain their standard of living. Additionally, overproduction had led to too many goods and too little demand, and sectors like farming and mining were struggling. These factors created an unstable foundation for continued economic growth that would be exposed by the upcoming Great Depression.
More Related Content
What's hot
Telephone techniques to give customers a positive experience
The document provides guidance on effective telephone techniques to improve the customer experience. It recommends establishing a positive first impression by having a standard friendly greeting. It also stresses the importance of voice tone, pace, clarity and language in communicating effectively over the phone. Specific positive language options are listed to use when speaking to customers. The document also addresses dealing with difficult customer situations or behaviors and ensuring calls are closed in a satisfactory manner.
1 3 making good start-wps office
Beginning is work half done explain the role of a good start in a presentation ? Or Explain components of a good start ?
Art of saying no
This document provides tips on learning to say no effectively. It discusses that saying no can be difficult due to feelings of guilt but is important to set boundaries and prioritize time. Some key tips include practicing saying no aloud, being honest but not overexplaining reasons for no, sticking to your decision, and using assertive body language. It's important to value your own time and not feel apologetic for saying no. With practice, saying no can get easier and allow focus on higher priorities.
Tips on making a good presentation
The Presentation is about Tips on making a Good Presentation. Know the tips to give a good presentation and put a lasting impression on the audience.
Interview
This document discusses interviews as a selection tool and research method. It describes different types of interviews including structured, unstructured, behavioral, and panel interviews. It outlines the steps in conducting an interview including preparation, setting, conducting the interview, and evaluation. Best practices are presented for interviewers such as establishing rapport, asking questions, and avoiding biases. Recommendations are provided for interviewees on dress, behavior, answering questions, and closing the interview. Common interviewer and interviewee mistakes are also reviewed. In summary, the document serves as a guide for effective interviewing.
Transistional phrases and communication style
This document discusses tools for effective communication, including transitional phrases, tie downs, and trial closes. It provides examples of different types of transitional phrases to smoothly transition conversations and acknowledge customers. It also discusses 18 standard tie downs that call for a positive response from customers. Trial closes are described as low-risk attempts to see if customers are ready to buy or clarify pros and cons. The document emphasizes that effective communication requires understanding the audience and goal, and incorporating verbal, non-verbal, and paralinguistic components.
Do’s and don’ts in presentation
This document provides tips for effective presentations. It advises presenters to structure their talk with an introduction, aims, and conclusions. Presenters should rehearse in front of an audience and maintain eye contact. They should prepare well in advance and not try to wing it. Visual aids can help clarify ideas. Presenters should accept nervousness as normal but speak at a normal pace and avoid cluttering slides. They should prepare the right amount of material and not start with an apology.
Customer Service Fundamentals
This document provides guidance for call center customer service representatives. It emphasizes the importance of focusing on the customer, making a good first impression, listening actively, being prompt, empathizing with customers, finding answers to their questions, documenting interactions well, and going the extra mile to resolve issues and ensure customer satisfaction. Representatives are advised to have confidence, a good attitude, and to deliver on any promises made to customers.
Telephone handling -anil
This document provides guidance on effective telephone handling techniques for recruiters. It outlines best practices for telephone etiquette, including being courteous, clear, concise, and sensible. It then describes a call flow procedure involving call opening, probing the consultant, matching them to opportunities, confirming details, closing the call, and following up. Following this procedure and demonstrating good telephone skills can help recruiters have successful calls and build relationships with consultants.
12 Points of Good Teacher
The document provides tips for teachers to effectively educate students and earn their respect. It advises teachers to respect all students equally, use names to address students, not force respect but earn it, maintain secularism and fairness, handle situations with mercy not anger, appreciate student achievements, identify individual qualities and needs, use varied teaching methods to engage students, question students to help retention, and lead by example.
5 quick classroom
The document provides 5 quick classroom management tips for novice teachers based on the experiences of veteran teachers. The tips are: 1) Use a normal speaking voice instead of shouting to command attention; 2) Only speak when students are quiet and ready to listen; 3) Use non-verbal signals like hand gestures to get students' attention; 4) Address behavioral issues and conflicts quickly but calmly to prevent escalation; 5) Always have engaging, well-planned lessons to keep students occupied and reduce misbehavior.
Learning Portfolio
Through taking this class, the student achieved their learning goals of improving their reading and writing skills. They used several online programs and activities to practice and help overcome their initial fear of the class. While the class methods were different, the student felt they learned many new things and made progress in their areas of focus through dedicating time to regularly practicing and completing the assigned activities.
Wena pp
To successfully present in front of an audience, move around the stage with gestures and facial expressions rather than standing still. Believe in your message and persuade the audience. Be prepared to adjust the presentation length if needed and have backup equipment ready in case of issues. Use humor when appropriate and give handouts to keep the audience engaged throughout.
Customer Service Basics
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
Effective Communication in Hospice
Halcyon Hospice Communications Workshop. Halcyon Hospice is a premiere provider of hospice services throughout Atlanta and northern and southern Georgia.
Let your body do the talking during an interview 4.2.14
Going for an interview requires careful preparation of body language as non-verbal communication plays a large role. How you conduct yourself and answer questions conveys your behavior and ability to handle pressure to interviewers. It is important to appear confident in your answers regardless of accuracy and stay calm. Proper attire should be professional yet comfortable to avoid feeling nervous. Maintaining relaxed tone of voice, natural eye contact, smiling, and open hand gestures reflects confidence and makes a positive impression, while distracting mannerisms should be avoided.
Customer Service Basics
The document provides tips for customer service representatives answering call center calls. It emphasizes focusing solely on the customer, making a good first impression, actively listening, being prompt, empathizing with customers, finding answers to their questions, not taking complaints personally, seeking help from managers and coworkers when needed, thoroughly documenting issues, keeping customers informed while on hold, building good customer relationships, having confidence, and going above and beyond to resolve customer problems and ensure their happiness.
Blog 3 (public speaking)
The document provides 10 tips for effective public speaking:
1) Know your material inside and out by picking a topic you're interested in and familiar with. You can include humor, stories, or conversations to engage audiences.
2) Practice your speech thoroughly with all equipment and words, calculating time for breaths and contingencies.
3) Greet audience members as they arrive and speak to them like friends to ease nerves of speaking to strangers.
4) Check the room setup before speaking and practice with any audiovisual equipment.
5) Take deep breaths to calm nerves before speaking and smile to relax audiences.
6) Visualize yourself speaking confidently and getting applause to boost your own confidence.
7)
50. Comprehensive: Customer Service ppt
The document summarizes guidelines for call center customer service representatives. It discusses the importance of focusing on the customer, making a good first impression, actively listening, paraphrasing to confirm understanding, being prompt, valuing customers' time, having a sense of urgency, admitting when you don't know an answer but finding the information, and never saying you don't know to the customer. The document also provides instructions for purchasing an instant download of the full presentation on call center customer service basics.
Customer service-fundamentals
Describes what a sales associate must do to make a customer fully satisfied and how to go the extra mile.
What's hot (20)
Telephone techniques to give customers a positive experience
Telephone techniques to give customers a positive experience
Let your body do the talking during an interview 4.2.14
Let your body do the talking during an interview 4.2.14
Viewers also liked
Ch.21.3--"The Struggle Intensifies"
This document summarizes key events and tactics during the Civil Rights Movement in the 1960s, including sit-ins, Freedom Rides, the integration of the University of Mississippi ("Ole Miss"), and the Birmingham Marches. It provides details on individuals involved like Diane Nash, James Meredith, Martin Luther King Jr., and Bull Connor. Violence often met the nonviolent protests, but they continued to apply pressure and eventually achieved some desegregation victories. Students are asked to add these events to a timeline and define and explain their significance.
Economy Of The Late1920s
The economy of the late 1920s appeared prosperous on the surface, as unemployment was low and basic needs were being met for many Americans. However, there were signs of underlying trouble. Wealth was very unevenly distributed, with the richest 0.1% of families owning 24% of the country's wealth. Most families had little to no savings and relied heavily on debt and speculative investing to maintain their standard of living. Additionally, overproduction had led to too many goods and too little demand, and sectors like farming and mining were struggling. These factors created an unstable foundation for continued economic growth that would be exposed by the upcoming Great Depression.
Election of1912
The document discusses the 1912 US presidential election between Republican incumbent William Taft, former president Theodore Roosevelt running as a third party candidate under the Progressive ("Bull Moose") Party, and Democrat Woodrow Wilson. It provides platforms and perspectives of the different candidates and parties. The Republican party split due to tensions between the conservative Taft and progressive Roosevelt factions led to Wilson and the Democrats winning the election, taking control of the Senate for the first time in 20 years.
Global peacemaker--Post-WWI Plans
Wilson was a global peacemaker who proposed the Fourteen Points and League of Nations after World War I. At the Paris Peace Conference in 1919, Wilson hoped to shape a lasting peace based on his principles of self-determination and collective security through the League. However, he faced opposition from other allies seeking harsh penalties for Germany. The resulting Versailles Treaty disappointed Wilson by compromising on his ideals and failing to prevent future tensions. When Wilson toured the US to gain support for the League, he had a stroke and the Republican-led Congress rejected both the Treaty and League.
Beta
This document summarizes a supplemental readme file for version 1.5 of the 3D Analyzer tool. It includes information on what is included in the distribution, requirements, capabilities and limitations, and new features for version 1.5 which aim to overcome limitations of 3dfx Voodoo graphics cards through emulation options. Debugging options are also described that generate log files to help analyze issues but come with performance and storage space warnings.
New Millenium
George W. Bush defeated Al Gore in a close 2000 election that was ultimately decided by the Supreme Court after recounts in Florida. Bush pursued tax cuts and education reform but his presidency was defined by the 9/11 terrorist attacks. This led to wars in Afghanistan and Iraq, as well as increased security and surveillance policies domestically. Bush was reelected in 2004 but saw his approval ratings drop due to the economic crisis and handling of Hurricane Katrina. By 2008, Barack Obama was elected on a message of change, defeating John McCain amidst growing unpopularity of the Iraq War and economic challenges.
The Vietnam War
The Vietnam War began in 1954 after France lost control of Vietnam to Ho Chi Minh's Viet Minh forces. Vietnam was divided at the 17th parallel, with Ho Chi Minh controlling North Vietnam and Ngo Dinh Diem controlling South Vietnam. The US initially provided aid to Diem's repressive government in South Vietnam and gradually increased military involvement over the following decades. Despite massive US bombing campaigns and deployment of over 500,000 troops, the US was unable to defeat the Viet Cong and North Vietnamese forces. Public opposition in the US grew over the course of the war. The US withdrew from Vietnam in 1973 following negotiations and the signing of a ceasefire agreement, and South Vietnam fell to Communist rule in 1975. The
2012 re:Invent Netflix: embracing the cloud final
Netflix embraced cloud computing to achieve scalability, unlimited performance, and high availability for its streaming services. It experimented with both relational and NoSQL databases before adopting NoSQL for most important functions. Netflix developed techniques like "Chaos Monkey" to test fault tolerance and moved to a microservices architecture in the cloud to enable graceful degradation during outages. Its goal was to achieve 99.99% availability with less than 30 seconds of downtime per week at peak traffic.
1950s Culture
The 1950s saw tremendous economic growth and rising affluence in America as many moved to new suburbs. However, beneath the surface of social conformity, there were signs of unease and unrest. New technologies like television and rock music exposed divisions and tensions among generations. Debates also emerged around gender roles and sexuality. By the late 1950s, these undercurrents foreshadowed the greater social and political upheaval that would emerge in the 1960s.
Ap audit r9_a
This script generates audit logs to be analyzed offline from an APZ node. It has undergone numerous revisions to comply with changing requirements and address technical issues. The latest revision checks settings and configurations across the APZ, performs diagnostic commands, and ensures compliance with a baseline standard.
Nixon, Ford & Carter
The document provides an overview of the Nixon administration and presidency from 1969-1974. It discusses Nixon's conservative yet also liberal domestic policies including his Southern Strategy, environmental protections, and creation of OSHA. His foreign policy achievements included establishing relations with China and negotiating arms limitations with the Soviet Union. However, the Watergate scandal erupted over Nixon's involvement in the break-in of the Democratic National Committee headquarters and his subsequent attempts to cover it up, ultimately leading to his resignation in 1974. Gerald Ford then assumed the presidency to complete Nixon's term.
Civil Rights Era Overview
The Civil Rights Movement in the United States gained momentum in the post-World War II era. Key early events and court cases like Jackie Robinson breaking the MLB color barrier, Brown v. Board of Education, and the Montgomery Bus Boycott laid the groundwork. Grassroots organizations like the NAACP, CORE, SCLC, and SNCC employed tactics like sit-ins, freedom rides, and marches to challenge segregation and push for desegregation and voting rights. Figures like MLK and Malcolm X advocated for change through nonviolent and more radical approaches. Landmark legislation like the Civil Rights Act of 1964 and Voting Rights Act of 1965 were passed amid continuing protests, though tensions and divisions within
Managing my expectations
To better manage expectations, one should stop and think about how much time each task will take, write tasks and estimated times down in a list, and allocate more time for longer tasks and less time for shorter tasks. This allows one to visually see tasks and set expectations to stick to estimated times and avoid overworking on smaller tasks.
JFK Foreign Policy
The document summarizes key events in US foreign policy during the early 1960s under presidents Kennedy and Johnson. It describes the failed Bay of Pigs invasion, the Berlin Crisis and Kennedy's confrontation with Khrushchev over Soviet missiles in Cuba, known as the Cuban Missile Crisis. It also discusses Kennedy's Alliance for Progress initiative to promote economic development in Latin America and the establishment of the Peace Corps. The summary concludes by noting Johnson's continuation of containment policies against communism, including sending troops to the Dominican Republic and military advisors to South Vietnam.
Bill Clinton
Bill Clinton served as the 42nd President of the United States from 1993 to 2001. Some key facts about his life and presidency include: He grew up in Arkansas and became a Rhodes Scholar before earning a law degree from Yale. As President, he focused on education reform, economic growth, and universal healthcare, though his plan was defeated. Clinton was impeached in 1998 for perjury and obstruction of justice related to his relationship with Monica Lewinsky, but he was acquitted by the Senate. In foreign policy, he ordered missile strikes in Afghanistan and Sudan in response to embassy bombings and oversaw NATO's bombing of Yugoslavia.
Pressure to Expand
The document discusses the growth of American imperialism in the late 19th century. It provides context for why imperialism grew in Europe due to economic and nationalistic factors. For the US, the need to expand markets abroad for surplus American goods, protect business interests with a strong navy, and preserve the pioneer spirit with new territories to conquer drove the debate around building an American empire. The US steadily expanded its territory and influence through the Mexican War, Alaska purchase, relations with Japan, and arguments from figures like Alfred Mahan and beliefs like Manifest Destiny.
Honda Intern Report
Aastik Chawla completed an industrial training at Honda Cars India Ltd from December 2014 to January 2015 to fulfill requirements for a Bachelor's degree in Mechanical Engineering. The training provided practical experience in design, production, administration and technical discussions. It aimed to develop leadership, innovation and management skills. Chawla acknowledges the support received from Honda officers and staff during the informative and disciplined training. A certificate confirms the successful completion of the training under guidance of the Head of Painting Department.
Viewers also liked (19)
Similar to Delivering presentations
Essay On Public Speaking
Final Speech: Final Reflection On Public Speaking
Public Speaking Self Reflection
Strengths And Weaknesses In Public Speaking
What Is Public Speaking Essay
Personal Progression of Public Speaking Essay
Reflection On Public Speaking
Public Speech On Public Speaking
Personal and Public Speech Skills Essay
Public Speech On Public Speaking
Art of Public Speaking
Essay On Public Speaking
Fear Of Public Speaking Essay
Essay on Public Speech
Essay On Public Speaking
Public Speech On Public Speaking
Public Speaking Essay
Fear of public speaking Essay
Public Speaking Goals
Reflective Essay On Public Speaking
The Importance of Public Speaking
ELS Reflective journal
This reflective journal is about English Legal System oral presentation for the first semester in my university' life. Along the preparations, we learn how to use technology to make presentation slide. My group members always spend time together to discuss about the assessment. In this assignment, I have learnt how the statutory interpretation works under the english legal system. I know how crucial and important of english language play part of interpreting the meaning of the context. We done a lot of research from textbook materials and internet. We share our idea and thought to resolve the questions of the topic. Throughout this assignment, my group members and I improved on communication skills.
Final student evaluation essay
Sandra Cash reflects on her experience in a public speaking class and how it helped improve her communication skills. She found public speaking much harder than she anticipated. While her anxiety levels remained similar for different types of communication, her anxiety for public speaking increased. Through writing and delivering several speeches, including self-introductions, informative, persuasive, and tribute speeches, she gained confidence and experience. She also learned how to use outlines and presentation slides effectively. Feedback from her audiences helped her identify areas for improvement such as speaking louder and slower. Overall, she is satisfied with her progress and believes she earned an A in the class.
Self Evaluation Sample Essay
Essay on Writing Self-Evaluation
My Self-Evaluation Of Speech
Self Evaluation as a Nurse
Speech On Self Evaluation
Essay on Self-Assessment and Reflection
Performance Self Evaluation Essay
Mid-Self Evaluation Essay
Personal Self Assessment Essay
CONFIDENT SPEAKER.pptx
The document provides tips for becoming a confident speaker. It recommends thoroughly preparing material by researching, outlining, and practicing delivery. Extensive practice is key to building confidence, including rehearsing aloud and getting feedback. To connect with audiences, make eye contact, use engaging body language, and tailor the message to the audience. Ultimately, speakers should embrace their authentic style to connect genuinely with listeners.
Speaking tips in the public peni
Preparation is key to effective speaking. Speakers should thoroughly practice and rehearse their speech multiple times, including practicing in front of a mirror, to feel more confident. Familiarizing yourself with the speaking environment and using techniques like stories, humor, body language and being yourself can help engage the audience and reduce nerves. Preparation, keeping messages simple, and being authentic are important techniques for good public speaking.
Reflective Journal.pptx
Looking for a guide on how to write a reflective journal? Look no further! This comprehensive instructional material provides step-by-step instructions and valuable insights to help students and individuals effectively document their thoughts, emotions, and experiences. It emphasizes the importance of self-reflection, critical analysis, and personal growth while offering practical tips on structuring entries and gaining meaningful insights. Whether you're a student, professional, or anyone interested in self-reflection, this guide will help you harness the power of reflective journaling for personal and professional development.
Tmi %20 making%20subject%20matter%20matter
Teachers, choose what to SAY and to DO to make subject matter matter to students. Increase student engagement to increase student learning; increase student self-esteem and preserve your own professional credibility.
400 narrative harley
The author completed a 400-hour internship with a pediatric occupational therapist at Early Childhood Intervention. In their evaluation, the therapist expressed that the author had improved over the course of the internship and made progress. The author's strengths included dependability, self-reliance, neatness, discretion, consumer skills, work habits, and time management. Weaknesses included interpersonal relationships, response to criticism, and verbal communication, but the author was working to improve these areas. The experience gave the author confidence to pursue a career in pediatric occupational therapy.
Presentation skills tools and technique
How to make effective presentations. USTAD Model for presentation. Tips and tools for making an effective presentation.
How you can better interact with your audiences through a better communication.
Developed in 2013
Presentation skills
This document provides tips for improving presentation skills and confidence when presenting. It recommends practicing multiple times, dressing professionally, maintaining eye contact with the audience, speaking slowly and clearly, engaging the audience, using a power stance, staying hydrated, and joining a group like Toastmasters to develop skills over time through experience. The overall message is that preparation, practicing self-care, and embracing rather than fighting nerves can help make anyone a confident presenter.
Running Head Process Recording TemplateProcess Recording Temp.docx
Running Head: Process Recording Template
Process Recording Template
Process Recording Template
Student Name: Shaneka Ratchford Date of Contact: 6th Dec 2018
Session number or Contact number: Location of the client interview: Mrs. Michelle Rowell’s house
Verbatim dialogue
Assessment of client
Student impression/ feeling / thoughts/ reactions
Identify skills /theory/ conceptual framework
Social work intern:
Hello Madam, I am pleased to meet you
I am a little bit nervous since I have not gained so much confidence in the field study, but I want to deliver good results I start with the greetings to start the conversation in and make my client feel at ease.
Invites her in the conversation
Client:
Hello, am also pleased to meet you. Call me Mrs. Rowell.
She greeted me in a friendly way and seemed to be at ease
Social work intern:
As we had agreed, I have come in your house for a pre-assessment and see your readiness. Are you ready for this?
I look at the client, she is not looking at me, I take a deep breath to ease my nervousness
I used closed-ended method requiring a yes or no answer to start the dialogue
Client:
Yes, I am ready
She is confident and seems very ready and nodded in acceptance
Social work intern:
It must be very difficult accepting that you cannot bear children biologically? You must have thought about adopting a child for a long time?
I feel confident now that my client looks like I could now see she has full confidence with me
I deploy open-ended tactic to kick-start the conversation
Client:
It has been a tough time for me, this is one of the reasons I ended up being divorced by my husband of many years
Her face changes and she looks very thoughtful
Social work intern:
I am sorry for this ma’am, everything will be fine
I feel sorry for her
I deploy empathy to make her feel more
Client:
Thank you for your concern
Her face brightens again
Social work intern:
You believe that you can be able to take care of the child alone bearing in mind you seem to ambivalent about a child below the age of ten? Please tell me more about that?
I try Showing some concern
I try engaging her to get clarifications of what she exactly wants
Client:
As I earlier told you I am working, I would like a child who is a little bit grown up since I will not be at home at all times due to work commitment
The client looks uncomfortable at this point since she starts fidgeting
Social work intern:
How will you handle this alone
She Seems confident
I try digging more from her
Client:
It is a difficult task as I have said, but since I have been working as a teacher for many years, I have a lot of experience in parenting
She smiles as she explains her passion with children.
Social work intern:
Now that your mind is set in the adoption of a school going child, how will you handle the discipline of the child?
I feel she is fit for the task
I want to understa.
Running Head Process Recording TemplateProcess Recording Temp.docx
Running Head: Process Recording Template
Process Recording Template
Process Recording Template
Student Name: Shaneka Ratchford Date of Contact: 6th Dec 2018
Session number or Contact number: Location of the client interview: Mrs. Michelle Rowell’s house
Verbatim dialogue
Assessment of client
Student impression/ feeling / thoughts/ reactions
Identify skills /theory/ conceptual framework
Social work intern:
Hello Madam, I am pleased to meet you
I am a little bit nervous since I have not gained so much confidence in the field study, but I want to deliver good results I start with the greetings to start the conversation in and make my client feel at ease.
Invites her in the conversation
Client:
Hello, am also pleased to meet you. Call me Mrs. Rowell.
She greeted me in a friendly way and seemed to be at ease
Social work intern:
As we had agreed, I have come in your house for a pre-assessment and see your readiness. Are you ready for this?
I look at the client, she is not looking at me, I take a deep breath to ease my nervousness
I used closed-ended method requiring a yes or no answer to start the dialogue
Client:
Yes, I am ready
She is confident and seems very ready and nodded in acceptance
Social work intern:
It must be very difficult accepting that you cannot bear children biologically? You must have thought about adopting a child for a long time?
I feel confident now that my client looks like I could now see she has full confidence with me
I deploy open-ended tactic to kick-start the conversation
Client:
It has been a tough time for me, this is one of the reasons I ended up being divorced by my husband of many years
Her face changes and she looks very thoughtful
Social work intern:
I am sorry for this ma’am, everything will be fine
I feel sorry for her
I deploy empathy to make her feel more
Client:
Thank you for your concern
Her face brightens again
Social work intern:
You believe that you can be able to take care of the child alone bearing in mind you seem to ambivalent about a child below the age of ten? Please tell me more about that?
I try Showing some concern
I try engaging her to get clarifications of what she exactly wants
Client:
As I earlier told you I am working, I would like a child who is a little bit grown up since I will not be at home at all times due to work commitment
The client looks uncomfortable at this point since she starts fidgeting
Social work intern:
How will you handle this alone
She Seems confident
I try digging more from her
Client:
It is a difficult task as I have said, but since I have been working as a teacher for many years, I have a lot of experience in parenting
She smiles as she explains her passion with children.
Social work intern:
Now that your mind is set in the adoption of a school going child, how will you handle the discipline of the child?
I feel she is fit for the task
I want to understa.
Present Like A Pro.pdf
'Present Like A Pro' is an eBook that provides comprehensive guidance to enhance public speaking skills. It covers everything from preparing a speech to delivering it with confidence and authority. With this eBook, readers will learn effective strategies to conquer stage fright, create powerful visual aids, engage their audience, and leave a lasting impression.
Affirmation.pptx
Positive statement to improve Limiting belief. A limiting belief is a thought or state of mind that you think is the absolute truth and stops you from doing certain things.
Ups and downs oral presentations
This document provides tips for giving an effective oral presentation. It emphasizes the importance of having a clear objective, an engaging introduction, confidence, practice, correct information, clear speaking, eye contact, gestures, time management, teamwork, conclusion, and audience participation. Some key dos include having a memorable introduction, conveying mastery of the topic, speaking loudly and with emphasis, maintaining eye contact, and inviting questions. Key don'ts include forgetting the objective, appearing unprepared, reading slides, poor pronunciation, static body language, going over time, and not engaging the audience.
Similar to Delivering presentations (16)
Running Head Process Recording TemplateProcess Recording Temp.docx
Running Head Process Recording TemplateProcess Recording Temp.docx
Running Head Process Recording TemplateProcess Recording Temp.docx
Running Head Process Recording TemplateProcess Recording Temp.docx
Recently uploaded
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingExcellence Foundation for South Sudan
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.Hindi varnamala | hindi alphabet PPT.pdf
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
DRUGS AND ITS classification slide share
Any substance (other than food) that is used to prevent, diagnose, treat, or relieve symptoms of a
disease or abnormal condition
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
The Diamonds of 2023-2024 in the IGRA collection
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
How to Manage Your Lost Opportunities in Odoo 17 CRM
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...National Information Standards Organization (NISO)
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.How to Build a Module in Odoo 17 Using the Scaffold Method
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
Natural birth techniques - Mrs.Akanksha Trivedi Rama UniversityAkanksha trivedi rama nursing college kanpur.
Natural birth techniques are various type such as/ water birth , alexender method, hypnosis, bradley method, lamaze method etcAdvanced Java[Extra Concepts, Not Difficult].docx
This is part 2 of my Java Learning Journey. This contains Hashing, ArrayList, LinkedList, Date and Time Classes, Calendar Class and more.
How to Add Chatter in the odoo 17 ERP Module
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxMohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Recently uploaded (20)
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRM
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
How to Build a Module in Odoo 17 Using the Scaffold Method
How to Build a Module in Odoo 17 Using the Scaffold Method
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
Digital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental Design
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Delivering presentations
- 2. This is an area I have always had to work hard at. I constantly try to put myself into new, sometimes daunting situations in order to challenge myself. Each time I do, I find I become more confident and willing to give new things a try. When giving a presentation I will need to convey confidence. This will mean the audience will be more engaged and ready to take on board what I am saying.
- 3. From past experience I know I feel self conscious when standing in front of an audience. I need to be aware of my body language as this gives powerful messages to the audience. In the past I have filmed myself interpreting at my friends wedding ceremony. Doing this allowed me to watch back and analyse areas I needed to improve. I will use this strategy again in the future.
- 4. I think this is the foundation to any good presentation. I have previously been involved in a presentation where I felt like I did not have sufficient grasp on the subject and content. I think this is easy to get right. As long as I spend enough time practicing and preparing what I am going to say and do, the rest should follow. Being well prepared will also help me to convey confidence during delivery.