The document discusses using positive language when communicating with others. Positive language builds trust and confidence by focusing on abilities and alternatives, using phrases like "let's look at our options" rather than negative language that undermines others with phrases like "it will never work". Maintaining a positive tone through language impacts thoughts, words, behaviors, habits, and ultimately destiny.

1. Using positive language
Language is an exceedingly powerful tool for image
Pham Nhat Tan

2. Positive language is the art of using words and phrases
to communicate a positive, supportive tone to your
employees, customers and anyone else you come into
contact with.

3. Positive language tells Negative language undermines
someone your trust in their the recipients’ confidence by
abilities to get the job done. telling them what can’t be done

4. Positive language Negative language
 Let's look at our alternatives  It’ll never work
 I can try a different approach  It’s how I am: I was born that way
 I control my own feelings  They make me behave like that
 I'll invent a new rulebook  It’s against the rules
 I will choose  I’m forced to
 What shall I try next?  It’s just not me
 I make my world real by…  In the real world…
 How interesting …  Another mistake
 Let's try ...  If only….
 It's all experimental  Never
 ………  ……….

5. Solution:

6. Solution:
• When you have to say no, explain the reason and, if appropriate, show
empathy.

7. “Keep your thoughts positive because your thoughts become your words.
Keep your words positive because your words become your behavior.
Keep your behavior positive because your behavior becomes your habits.
Keep your habits positive because your habits become your values.
Keep your values positive because your values become your destiny.”
“Mohandas K. Gandhi”

8. References:
• http://publicspeaker.quickanddirtytips.com/Positive-Language-Yes-But-And.aspx
• http://www.youtube.com/watch?v=1bvYZOAQSsM
• http://scaringimarketing.com/2012/07/using-positive-language-for-stronger-
results/
• http://imprinttrainingcenter.blogspot.com/%202011/01/power-of-positive-
language.html
• ………………………………………………..