Using positive language


Language is an exceedingly powerful tool for image




                                  Pham Nhat Tan
Positive language is the art of using words and phrases
to communicate a positive, supportive tone to your
employees, customers and anyone else you come into
contact with.
Positive language tells          Negative language undermines
someone your trust in their      the recipients’ confidence by
abilities to get the job done.   telling them what can’t be done
Positive language                  Negative language

 Let's look at our alternatives    It’ll never work
 I can try a different approach    It’s how I am: I was born that way
 I control my own feelings         They make me behave like that
 I'll invent a new rulebook        It’s against the rules
 I will choose                     I’m forced to
 What shall I try next?            It’s just not me
 I make my world real by…          In the real world…
 How interesting …                 Another mistake
 Let's try ...                     If only….
 It's all experimental             Never
 ………                               ……….
Solution:
Solution:


• When you have to say no, explain the reason and, if appropriate, show
  empathy.
“Keep your thoughts positive because your thoughts become your words.
Keep your words positive because your words become your behavior.
Keep your behavior positive because your behavior becomes your habits.
Keep your habits positive because your habits become your values.
Keep your values positive because your values become your destiny.”
                                                      “Mohandas K. Gandhi”
References:

• http://publicspeaker.quickanddirtytips.com/Positive-Language-Yes-But-And.aspx
• http://www.youtube.com/watch?v=1bvYZOAQSsM
• http://scaringimarketing.com/2012/07/using-positive-language-for-stronger-
  results/
• http://imprinttrainingcenter.blogspot.com/%202011/01/power-of-positive-
  language.html
• ………………………………………………..

Using positive language

  • 1.
    Using positive language Languageis an exceedingly powerful tool for image Pham Nhat Tan
  • 2.
    Positive language isthe art of using words and phrases to communicate a positive, supportive tone to your employees, customers and anyone else you come into contact with.
  • 3.
    Positive language tells Negative language undermines someone your trust in their the recipients’ confidence by abilities to get the job done. telling them what can’t be done
  • 4.
    Positive language Negative language  Let's look at our alternatives  It’ll never work  I can try a different approach  It’s how I am: I was born that way  I control my own feelings  They make me behave like that  I'll invent a new rulebook  It’s against the rules  I will choose  I’m forced to  What shall I try next?  It’s just not me  I make my world real by…  In the real world…  How interesting …  Another mistake  Let's try ...  If only….  It's all experimental  Never  ………  ……….
  • 5.
  • 6.
    Solution: • When youhave to say no, explain the reason and, if appropriate, show empathy.
  • 7.
    “Keep your thoughtspositive because your thoughts become your words. Keep your words positive because your words become your behavior. Keep your behavior positive because your behavior becomes your habits. Keep your habits positive because your habits become your values. Keep your values positive because your values become your destiny.” “Mohandas K. Gandhi”
  • 8.
    References: • http://publicspeaker.quickanddirtytips.com/Positive-Language-Yes-But-And.aspx • http://www.youtube.com/watch?v=1bvYZOAQSsM •http://scaringimarketing.com/2012/07/using-positive-language-for-stronger- results/ • http://imprinttrainingcenter.blogspot.com/%202011/01/power-of-positive- language.html • ………………………………………………..