SlideShare a Scribd company logo
Using positive language


Language is an exceedingly powerful tool for image




                                  Pham Nhat Tan
Positive language is the art of using words and phrases
to communicate a positive, supportive tone to your
employees, customers and anyone else you come into
contact with.
Positive language tells          Negative language undermines
someone your trust in their      the recipients’ confidence by
abilities to get the job done.   telling them what can’t be done
Positive language                  Negative language

 Let's look at our alternatives    It’ll never work
 I can try a different approach    It’s how I am: I was born that way
 I control my own feelings         They make me behave like that
 I'll invent a new rulebook        It’s against the rules
 I will choose                     I’m forced to
 What shall I try next?            It’s just not me
 I make my world real by…          In the real world…
 How interesting …                 Another mistake
 Let's try ...                     If only….
 It's all experimental             Never
 ………                               ……….
Solution:
Solution:


• When you have to say no, explain the reason and, if appropriate, show
  empathy.
“Keep your thoughts positive because your thoughts become your words.
Keep your words positive because your words become your behavior.
Keep your behavior positive because your behavior becomes your habits.
Keep your habits positive because your habits become your values.
Keep your values positive because your values become your destiny.”
                                                      “Mohandas K. Gandhi”
References:

• http://publicspeaker.quickanddirtytips.com/Positive-Language-Yes-But-And.aspx
• http://www.youtube.com/watch?v=1bvYZOAQSsM
• http://scaringimarketing.com/2012/07/using-positive-language-for-stronger-
  results/
• http://imprinttrainingcenter.blogspot.com/%202011/01/power-of-positive-
  language.html
• ………………………………………………..

More Related Content

What's hot

Conflict Resolution PP
Conflict Resolution PPConflict Resolution PP
Conflict Resolution PP
charlesblayne
 
How to say no slideshare
How to say no slideshareHow to say no slideshare
How to say no slideshare
Ricky FM Law
 
5 Top Tips - how to overcome phone fear
5 Top Tips - how to overcome phone fear5 Top Tips - how to overcome phone fear
5 Top Tips - how to overcome phone fear
Caroline Scott
 
Handling an irate customer in a face to face situation
Handling an irate customer in a face to face situationHandling an irate customer in a face to face situation
Handling an irate customer in a face to face situation
Rahim Somani
 
Communication Skills Exercises
Communication Skills ExercisesCommunication Skills Exercises
Communication Skills Exercises
Colin G Smith
 
Correcting Students
Correcting StudentsCorrecting Students
Correcting Students
Belén Correa
 
Delivering presentations
Delivering presentationsDelivering presentations
Delivering presentations
cec27
 
The Flame In My Heart... Ignite!!
The Flame In My Heart... Ignite!!The Flame In My Heart... Ignite!!
The Flame In My Heart... Ignite!!
Amber Bhaumik
 
The Art of Talking Happy
The Art of Talking Happy The Art of Talking Happy
The Art of Talking Happy
Kayako
 
Giving advice
Giving adviceGiving advice
Giving advice
Isadown
 
Techedu mj
Techedu mjTechedu mj
Techedu mj
MJ Rodríguez
 
Media Training for better client coaching-3
Media Training for better client coaching-3Media Training for better client coaching-3
Media Training for better client coaching-3
James Chung
 
Giving advice and making suggestions
Giving advice and making suggestionsGiving advice and making suggestions
Giving advice and making suggestions
Óscar Suárez
 
The Art of Customer Service
The Art of Customer ServiceThe Art of Customer Service
The Art of Customer Service
Jeffklein Glodove
 
Michaels Speech Assessment
Michaels Speech AssessmentMichaels Speech Assessment
Michaels Speech Assessment
year 6 DBIS
 
Customer Service Basics
Customer Service BasicsCustomer Service Basics
Customer Service Basics
guest0af068
 
Murphy Listening Skills
Murphy Listening SkillsMurphy Listening Skills
Murphy Listening Skills
Dawn Murphy
 
Customer service-fundamentals-1214944405396582-8
Customer service-fundamentals-1214944405396582-8Customer service-fundamentals-1214944405396582-8
Customer service-fundamentals-1214944405396582-8
Banon Jodipati
 
Making suggestion and giving advice
Making suggestion and giving adviceMaking suggestion and giving advice
Making suggestion and giving advice
Evelin Peña
 

What's hot (19)

Conflict Resolution PP
Conflict Resolution PPConflict Resolution PP
Conflict Resolution PP
 
How to say no slideshare
How to say no slideshareHow to say no slideshare
How to say no slideshare
 
5 Top Tips - how to overcome phone fear
5 Top Tips - how to overcome phone fear5 Top Tips - how to overcome phone fear
5 Top Tips - how to overcome phone fear
 
Handling an irate customer in a face to face situation
Handling an irate customer in a face to face situationHandling an irate customer in a face to face situation
Handling an irate customer in a face to face situation
 
Communication Skills Exercises
Communication Skills ExercisesCommunication Skills Exercises
Communication Skills Exercises
 
Correcting Students
Correcting StudentsCorrecting Students
Correcting Students
 
Delivering presentations
Delivering presentationsDelivering presentations
Delivering presentations
 
The Flame In My Heart... Ignite!!
The Flame In My Heart... Ignite!!The Flame In My Heart... Ignite!!
The Flame In My Heart... Ignite!!
 
The Art of Talking Happy
The Art of Talking Happy The Art of Talking Happy
The Art of Talking Happy
 
Giving advice
Giving adviceGiving advice
Giving advice
 
Techedu mj
Techedu mjTechedu mj
Techedu mj
 
Media Training for better client coaching-3
Media Training for better client coaching-3Media Training for better client coaching-3
Media Training for better client coaching-3
 
Giving advice and making suggestions
Giving advice and making suggestionsGiving advice and making suggestions
Giving advice and making suggestions
 
The Art of Customer Service
The Art of Customer ServiceThe Art of Customer Service
The Art of Customer Service
 
Michaels Speech Assessment
Michaels Speech AssessmentMichaels Speech Assessment
Michaels Speech Assessment
 
Customer Service Basics
Customer Service BasicsCustomer Service Basics
Customer Service Basics
 
Murphy Listening Skills
Murphy Listening SkillsMurphy Listening Skills
Murphy Listening Skills
 
Customer service-fundamentals-1214944405396582-8
Customer service-fundamentals-1214944405396582-8Customer service-fundamentals-1214944405396582-8
Customer service-fundamentals-1214944405396582-8
 
Making suggestion and giving advice
Making suggestion and giving adviceMaking suggestion and giving advice
Making suggestion and giving advice
 

Similar to Using positive language

STRV Interview guide
STRV Interview guideSTRV Interview guide
STRV Interview guide
Matej Matolin
 
Interview Guide
Interview GuideInterview Guide
Interview Guide
Matej Matolin
 
11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!
11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!
11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!
Coburg Banks Recruitment
 
ppt-homeroom guidance.pptx
ppt-homeroom guidance.pptxppt-homeroom guidance.pptx
ppt-homeroom guidance.pptx
BethTusoy
 
Connecting in a Digital World
Connecting in a Digital WorldConnecting in a Digital World
Connecting in a Digital World
Jodie Riccelli
 
"I hear you": Moving beyond empathy in UXR
"I hear you": Moving beyond empathy in UXR"I hear you": Moving beyond empathy in UXR
"I hear you": Moving beyond empathy in UXR
Megan Campos
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communication
Imprint Training Center
 
Welcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public LibraryWelcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public Library
Katelyn Patterson
 
Nlp
NlpNlp
Nlp
PatoEva
 
Student finding your story
Student finding your storyStudent finding your story
Student finding your story
cfladventures
 
Growth Mindset in Language Learning #wlclassroom
Growth Mindset in Language Learning #wlclassroomGrowth Mindset in Language Learning #wlclassroom
Growth Mindset in Language Learning #wlclassroom
Joshua Cabral
 
Communication
CommunicationCommunication
Communication
Heather Griffin
 
Effective Conversation rev 1.pptx
Effective Conversation rev 1.pptxEffective Conversation rev 1.pptx
Effective Conversation rev 1.pptx
Freelance Consultant
 
Effective Conversation rev 1.pptx
Effective Conversation rev 1.pptxEffective Conversation rev 1.pptx
Effective Conversation rev 1.pptx
Freelance Consultant
 
Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...
Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...
Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...
OliviaLiddell
 
Advice for the oral exam of the EOI
Advice for the oral exam of the EOIAdvice for the oral exam of the EOI
Advice for the oral exam of the EOI
Aranzazu Alonso
 
Writing: Elevating Purpose, Process, and Craft
Writing: Elevating Purpose, Process, and CraftWriting: Elevating Purpose, Process, and Craft
Writing: Elevating Purpose, Process, and Craft
angelastockman
 
So you're gifted webquest
So you're gifted webquestSo you're gifted webquest
So you're gifted webquest
alicat12
 
20090122 Positive Attitude and Inter Personal Relations - 42s Ati Epi
20090122   Positive Attitude and Inter Personal Relations - 42s   Ati Epi20090122   Positive Attitude and Inter Personal Relations - 42s   Ati Epi
20090122 Positive Attitude and Inter Personal Relations - 42s Ati Epi
viswanadham vangapally
 
Media training
Media trainingMedia training
Media training
Julian Sutter
 

Similar to Using positive language (20)

STRV Interview guide
STRV Interview guideSTRV Interview guide
STRV Interview guide
 
Interview Guide
Interview GuideInterview Guide
Interview Guide
 
11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!
11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!
11 Interview Questions That Will Reveal A Little Bit More About Your Candidates!
 
ppt-homeroom guidance.pptx
ppt-homeroom guidance.pptxppt-homeroom guidance.pptx
ppt-homeroom guidance.pptx
 
Connecting in a Digital World
Connecting in a Digital WorldConnecting in a Digital World
Connecting in a Digital World
 
"I hear you": Moving beyond empathy in UXR
"I hear you": Moving beyond empathy in UXR"I hear you": Moving beyond empathy in UXR
"I hear you": Moving beyond empathy in UXR
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communication
 
Welcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public LibraryWelcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public Library
 
Nlp
NlpNlp
Nlp
 
Student finding your story
Student finding your storyStudent finding your story
Student finding your story
 
Growth Mindset in Language Learning #wlclassroom
Growth Mindset in Language Learning #wlclassroomGrowth Mindset in Language Learning #wlclassroom
Growth Mindset in Language Learning #wlclassroom
 
Communication
CommunicationCommunication
Communication
 
Effective Conversation rev 1.pptx
Effective Conversation rev 1.pptxEffective Conversation rev 1.pptx
Effective Conversation rev 1.pptx
 
Effective Conversation rev 1.pptx
Effective Conversation rev 1.pptxEffective Conversation rev 1.pptx
Effective Conversation rev 1.pptx
 
Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...
Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...
Olivia Liddell - NDC London 2019 - Think Like a Trainer: Improving Your Commu...
 
Advice for the oral exam of the EOI
Advice for the oral exam of the EOIAdvice for the oral exam of the EOI
Advice for the oral exam of the EOI
 
Writing: Elevating Purpose, Process, and Craft
Writing: Elevating Purpose, Process, and CraftWriting: Elevating Purpose, Process, and Craft
Writing: Elevating Purpose, Process, and Craft
 
So you're gifted webquest
So you're gifted webquestSo you're gifted webquest
So you're gifted webquest
 
20090122 Positive Attitude and Inter Personal Relations - 42s Ati Epi
20090122   Positive Attitude and Inter Personal Relations - 42s   Ati Epi20090122   Positive Attitude and Inter Personal Relations - 42s   Ati Epi
20090122 Positive Attitude and Inter Personal Relations - 42s Ati Epi
 
Media training
Media trainingMedia training
Media training
 

Recently uploaded

Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
Dr. Mulla Adam Ali
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
EduSkills OECD
 
Advanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docxAdvanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docx
adhitya5119
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Excellence Foundation for South Sudan
 
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
สมใจ จันสุกสี
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Celine George
 
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
Nguyen Thanh Tu Collection
 
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
Nguyen Thanh Tu Collection
 
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
PECB
 
The History of Stoke Newington Street Names
The History of Stoke Newington Street NamesThe History of Stoke Newington Street Names
The History of Stoke Newington Street Names
History of Stoke Newington
 
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdfবাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
eBook.com.bd (প্রয়োজনীয় বাংলা বই)
 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
haiqairshad
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
imrankhan141184
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Fajar Baskoro
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
 
ZK on Polkadot zero knowledge proofs - sub0.pptx
ZK on Polkadot zero knowledge proofs - sub0.pptxZK on Polkadot zero knowledge proofs - sub0.pptx
ZK on Polkadot zero knowledge proofs - sub0.pptx
dot55audits
 
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumPhilippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
MJDuyan
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Nicholas Montgomery
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
Katrina Pritchard
 
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptxChapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Denish Jangid
 

Recently uploaded (20)

Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
 
Advanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docxAdvanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docx
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
 
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
คำศัพท์ คำพื้นฐานการอ่าน ภาษาอังกฤษ ระดับชั้น ม.1
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
 
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
 
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
 
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
 
The History of Stoke Newington Street Names
The History of Stoke Newington Street NamesThe History of Stoke Newington Street Names
The History of Stoke Newington Street Names
 
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdfবাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
 
ZK on Polkadot zero knowledge proofs - sub0.pptx
ZK on Polkadot zero knowledge proofs - sub0.pptxZK on Polkadot zero knowledge proofs - sub0.pptx
ZK on Polkadot zero knowledge proofs - sub0.pptx
 
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumPhilippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
 
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptxChapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptx
 

Using positive language

  • 1. Using positive language Language is an exceedingly powerful tool for image Pham Nhat Tan
  • 2. Positive language is the art of using words and phrases to communicate a positive, supportive tone to your employees, customers and anyone else you come into contact with.
  • 3. Positive language tells Negative language undermines someone your trust in their the recipients’ confidence by abilities to get the job done. telling them what can’t be done
  • 4. Positive language Negative language  Let's look at our alternatives  It’ll never work  I can try a different approach  It’s how I am: I was born that way  I control my own feelings  They make me behave like that  I'll invent a new rulebook  It’s against the rules  I will choose  I’m forced to  What shall I try next?  It’s just not me  I make my world real by…  In the real world…  How interesting …  Another mistake  Let's try ...  If only….  It's all experimental  Never  ………  ……….
  • 6. Solution: • When you have to say no, explain the reason and, if appropriate, show empathy.
  • 7. “Keep your thoughts positive because your thoughts become your words. Keep your words positive because your words become your behavior. Keep your behavior positive because your behavior becomes your habits. Keep your habits positive because your habits become your values. Keep your values positive because your values become your destiny.” “Mohandas K. Gandhi”
  • 8. References: • http://publicspeaker.quickanddirtytips.com/Positive-Language-Yes-But-And.aspx • http://www.youtube.com/watch?v=1bvYZOAQSsM • http://scaringimarketing.com/2012/07/using-positive-language-for-stronger- results/ • http://imprinttrainingcenter.blogspot.com/%202011/01/power-of-positive- language.html • ………………………………………………..