1. No 35/14 Voc Street
Kamarajapuram
East Tambaram Chennai . M.SAKTHIVEL,
Contact no: 9944049913
E-mail :sakthi_mas@yahoo.com
Objective & Strength :
I am an enthusiastic and hands-on IT professional with 6 years of experience in L2 support.
My track record of managing and maintaining servers and desktops in LAN/WAN network
infrastructures is complemented by a meticulous approach to smooth-running business
operations. Qualified to industry standards, I closely track the latest technologies and apply
them to my duties wherever possible.
ACADEMIC PROFILE :
Examination
Passed Institution
Year of
Passing
Aggregate
(%)
B.Tech - I.T.
Rajiv Gandhi College Of Engineering,
Sriperumbudur. 2009 65
Diploma In ECE
Vignesh Polytechnic College,
Thiruvannamalai 2006 77
H.S.C
Government Higher SecondarSchool,
Kilpennathur, Thiruvannamalai
2004 76
S.S.L.C Government High School,
Iyangunam, Thiruvannamalai
2002 85
Windows 2003 & 2008 Server Skills:
 Planning, implementing and maintaining a multi domain environment through active
directory
 Configuring Active Directory, Domain and Sites
 Configuring Group Policy - Deploying the software, folder redirection.
 Managing and Maintaining FSMO Roles
 Creating and Managing the Domain user account
 Configuring and Managing DNS Zones and Resource Records
 Configuring and Managing DHCP Scopes
 Configuring Roaming Profile and Mandatory Profile for users
 Configuring and Managing Share and Security permissionExperience of working on
high priority incident ticket (P2, P3) with high critical deadline

2. Carrier Profile:1
Role : Customer Support Engineer in a Net Access India Pvt Ltd(Murugappa Groups)
Client : Cholamandalam MS General Insurance Company Ltd (Murugappa Groups)
Duration: Sep 2014 to till Date.
 Working in windows 2003/2008 R2 Active Directory. Configure and implement Group
Policy Objects in AD User and Group Management in Windows 2003/2008/2008R2, Share
permissions and Disk Quota Management.
 Use Active Directory Sites and Services to create and verify replication status
 FSMO Roles Troubleshooting and Transfer & Seizing According to Situation
 Use Active Directory users and computers to create users, Groups, Contacts,
OrganizationalUnits.
 Taking backup and restore using Ntbackup more than 15 windows 2003 and 2008 Servers
 AD Restorations using Authoritative & Non-Authoritative Modes.
 Daily Monitoring and supporting Symantec Server
 Providing remote Infrastructure support for ‘Cholamandalam MS’ consisting for
more than 200 offices all over India.
 LAN/WAN troubleshooting and support
 Monitoring WAN links through SOLOR WINDS server.
 Experience in Trouble ticketing like CTS (Call Tracking System)
 Installing and configuring the Hub, Management Switch.
Carrier Profile:2
Role : FMS Engineer.
Client : CMS Info systems Pvt Ltd. Chennai deputed at Cognizant Technology Solution
Duration : Aug 2012 to Sep 2014
 Worked in Centrica Client Project as a Dedicated Engineer.
 Working in Remedy tool for tracking all the problems related to Server and desktop
resolving the same within the SLA period.
 Installing, Configuring and Hardening of Windows 2003 / 2008 Servers.
 Administration on Active Directory users and groups.
 Creating OU’s and applying group policies depends on the project requirement.
 Scope creation and reservation of IP in DHCP Server as per the request.
 Configuring DNS server.
 Granting File permissions on project related folders in File Server and DFS.
 Implementing and administrating WDS server for OS deployment.
 Configuring and trouble shooting of client mail systems like Lotus notes, MS outlook.
 Coordinating with network team for VLAN changes& connectivity issues.
 Installing and troubleshooting McAfee Antivirus.
 Installing and Configuring VPN client software, like Cisco.

3.  Periodic update of servers with latest security patches.
 Providing support for BCP & Audit related activities.
Carrier Profile:3
Role : Desktop Support Engineer. Pronet Systems And Solutions Vadapalani Chennai-26
Duration: Nov 2009 to Aug 2012.
 Handling Windows Machines-windows /Xp/7 Installation & Configuration and desktop
applications
 Performing backup of data ,troubleshooting any reported problems, keeping the network Up
and running installing and configuring new hardware’s and software’s etc.
 Assembling and Servicing of Desktop Computers and Laptops.
 Responsible for the Troubleshooting and maintenance of Network computers. Installing &
Configuring Network, Operating systems such as Windows
PERSONAL PROFILE :
Father name : Mr. A. Murugesan
Gender : Male
Date of Birth : 1st June 1987
Languages : Tamil and English
Permanent Address :
M.SAKTHIVEL S/O MURUGESAN
KANAPAPURAM (VILLAGE)
VAZUDHALANGUNAM (POST)
THIRUVANNAMALAI (T.K) PIN-604601
DECLARATION :
I hereby declare that the information furnished above is true to the best of my
knowledge.
yours truly
DATE:
PLACE: Chennai (SAKTHIVEL.M)