Using Gimlet Desk Statistics to Improve Library Services (NELLCO)

448 views

Published on

Overview of Gimlet for the NELLCO Symposium, Boston, MA, 2015.

Published in: Data & Analytics
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
448
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Using Gimlet Desk Statistics to Improve Library Services (NELLCO)

  1. 1. Using Gimlet Desk Statistics to Improve Library Services Susan [Gardner] Archambault Loyola Marymount University Los Angeles, CA, USA
  2. 2. Loyola Marymount University • Private Catholic University in Los Angeles, California • 5900+ undergraduates and 1900+ graduates • William H. Hannon Library Information Desk open 24/5
  3. 3. Overview • What is Gimlet and how does it work? • Case study of how we use Gimlet at LMU • How can you perform content analysis on your Gimlet data? • Examples of resulting changes/advancements based on user needs at LMU
  4. 4. http://gimlet.us/
  5. 5. Gimlet Interface: Information Desk
  6. 6. Gimlet Interface: Other Desks
  7. 7. Staff Training
  8. 8. 4-page Gimlet “User Guide”
  9. 9. List of Tags by Question Type
  10. 10. Additional Staff Training • READ Scale “Quick Guide” • Sample questions to practice entering • Gimlet Quiz
  11. 11. Standardizing Your Tags • Social tagging does not work! o computer vs. computers o catalog vs. name of catalog o bathroom vs. restroom • Source-based approach better than strategy-based approach! o known item vs. catalog_use_and_lookup o search_construction vs. database_help_and_use
  12. 12. Assessment Number crunching
  13. 13. Search Capability
  14. 14. Automatic Reports
  15. 15. Detailed Reports (cross-tabs)
  16. 16. Detailed Reports (cross-tabs)
  17. 17. Technical Tags: 2011-12
  18. 18. Download to Excel (sort/filter)
  19. 19. Content Analysis (data manipulation) • Experiment with word counts and frequencies (Simple Concordance Program) • Recode Q&A text fields; SPSS analysis for relationships
  20. 20. Simple Concordance Program: “software” tag within “tech” category
  21. 21. Context: Exact Q or A with “Microsoft”
  22. 22. Directional Signage
  23. 23. A content analysis was run on directional questions asked at the Information Desk to get a list of broad categories
  24. 24. Word frequencies were then totaled within each category
  25. 25. PowerPoint Slides Created for Frequent Directional Queries
  26. 26. Rotated Within Nix X15A 15’ Digital Photo Frame
  27. 27. Technical Improvements
  28. 28. 101 44.7% 31 13.7% 20 8.9% 17 7.5% 13 5.8% 9 4% 7 3.1% 7 3.1% 7 3.1% 5 2.2% 4 1.8% 2 .9% 2 .9% 1 .4% 0 20 40 60 80 100 120 NumberofQuestions Software - Microsoft Examples: Easy • How do you copy and paste? • How do I set the margins in Word? Hard • If I just installed a new version of Microsoft Word, do I need to reinstall the Zotero plugin? • I have a document and whenever I print it I have so much black space at the bottom. I checked all of my margins and I don’t know why it keeps doing it.
  29. 29. 1% 1% 1% 1% 1% 1% 1% 1% 1% 2% 3% 3% 4% 15% 32% 33% email - 7 microsoft - 7 adapter - 7 log - 8 mac - 10 software - 11 document - 12 laptop - 14 wireless - 18 password - 26 fax - 37 scanner - 39 color - 45 computer(s) - 198 print(er,s,ing) 416 copy(ier,s) - 426 Directional Questions: Technology Category
  30. 30. Color Printer & Scanner Acquired
  31. 31. New Desktop Image
  32. 32. Reference Improvements: Building a New FAQ Knowledge Base
  33. 33. Word Frequencies by Materials
  34. 34. LibAnswers FAQ Knowledge Base
  35. 35. Top Databases Used: Information Desk Database Times Used JSTOR 47 Academic Search Complete 45 Proquest 45 PsycINFO 33 Business Source Complete 28 Lexis Nexis 23 Ebsco 21 MLA Intl Bibliography 18 ERIC 17 ATLA 14 Bibloi 14 ABI Inform 13 Mergent 13 CQ Researcher 12 OneSearch 12 WorldCAT 12 Business & Co. R.C. 10 GVRL 9 Lit. Resource Cntr 9 Euromonitor 8 Lit. Criticism Online 8 Soc. Abstracts 8 Science Direct 7 Biography in Context 6 CMMC 6 Opposing Viewpts 6 Proquest Dissert. 6 Sage Jnls Online 6
  36. 36. Conclusions • Daily recording of reference statistics allows for systematic monitoring of user questions and patterns • Recording statistics electronically makes data analysis much easier, although it still takes work to get the data into shape • Experimentation with analysis tools can lead to proactive, user-driven changes in services
  37. 37. More Information • Gimlet: https://gimlet.us • Simple Concordance Program: www.textworld.com/scp • LMU Gimlet LibGuide: http://libguides.lmu.edu/gimlet • Contact Info: Susan [Gardner] Archambault Email: susan.archambault@lmu.edu Twitter: @susanarcham

×