The document provides examples of common technology support questions from users, ranging from easy to hard levels of difficulty. The examples cover a wide range of topics, including printing, file formats, software installation and use, connecting devices, reserving study rooms, recovering files after a computer incident, and logging into campus systems.

2. Examples: Easy How do I print? Is there a way I can print double sided? How do I print wirelessly from my computer? When I print it comes out as gibberish. Hard How do I print multiple slides per page in PowerPoint? I'm trying to print an email, but it's printing a picture of the email editing screen. How do I print this encrypted .pdf?

3. Examples: Easy One of the printers is jammed My print job is not being sent to the printer. Hard One of PHAROS touch screens is blank Print job from microfilm readers did not appear in print queue

4. Examples: Easy How do you copy and paste? How do I set the margins in Word? Hard If I just installed a new version of Microsoft Word, do I need to reinstall the Zotero plugin? I have a document and whenever I print it I have so much black space at the bottom. I checked all of my margins and I don’t know why it keeps doing it.

5. Examples: Easy I can't open my PDF. How do you rotate a .pdf document? Hard Trying to open PDF files in Mac OS X, but getting a message that Acrobat Pro needs to be registered, then it quits. Adobe Illustrator isn't opening. It opens and closes.

6. Examples: Easy Where can i find the digital drop box in MyLMUConnect? How do I download a Powerpoint file from Blackboard? I downloaded a file from my email and it will not open. Hard I'm in blackboard and when I click on the link for my professor's powerpoints nothing happens. I need to pay for and download a course reader thru MyLMU connect.

7. Examples: Easy Where are the USB ports on the computers? Where can I plug in my power supply? Hard Need help with getting rid of a computer virus on a laptop. I want to upload some footage for final cut pro, is there a way to connect using firewire? How do we connect the computer to the monitor? It's not displaying externally.

8. Examples: Easy Which computers have CRSP installed? Is there an admin password that I can have to download a program on the Mac? I need to use some software called Music Note, and it won't let me install it. Do we have the Spanish language/dictionary installed on the computers? Hard I need help saving my SPSS file and sending as a .pdf to my professor. If I create a file with final cut pro or imovie is it going to be email-able? The presentation will be about 65 pictures with music under it.

9. Examples: Easy Where do I put a CD on these computers? How do I eject a disk from the computer on windows? Hard My DVD is stuck in the computer CD/DVD drive. I can't get it out. How do I resize an image so I can email it?

10. Examples: Easy How do you make 2-sides copies on the VTS photocopier? Both photocopiers have a paper jam. Can't open door because it's locked. Hard Can I connect my iPod to the video displays in the study rooms? Can I save microfilm to a USB card?

11. Examples: Easy My computer is asking for a login password Hard My computer is locked! What is the password?

12. Examples: Easy How do I set up wireless? Hard I'm having trouble connecting to the wireless. The instructions aren't working on my computer.

13. Examples: Easy How do I make a group study room reservation? Hard Student having problems with group study room reservation system online. kept getting server errors for every room.

14. Examples: Easy Is there any way to get a document back once a computer has restarted? Hard Computer froze while using Word. Is there any way I can recover my documents or fix it?

15. Examples: Easy How do you switch from PC to Mac? Hard I am trying to take a screenshot on XP, but the Apple keyboard does not have the print screen button.

16. Examples: Easy I am a guest on campus and need to use the computers. How can I log on to the system? Hard Visitor card unsupported on pharos scanner