1. Debanshu Bhattacharya
Contact no: +91-9831917366 Email: debanshu699@rediffmail.com Passport no: H0518136
debanshu699@gmail.com
Career Summery
I am highly motivated individual having analytical ability necessary to carry out complex technical tasks, having
hands-on experience in the field of Development and Maintenance.
I have worked on Unix/Windows O/S, Oracle/SQL database platform. I am resourceful and innovative and look
forward to using my prowess and abilities, in a competitive work environment, for the benefit of the organization
that offers ample scope for learning and professional and personal growth.
 With 5 years and 8 months (11 months of onsite work exp in Singapore for Credit-Suisse) of
qualitative experience in application and production support (using Oracle PL SQL, UNIX,Shell
Scripting,Perl Scripting, OBIEE) encompassing Application/production support in Telecom Billing
and BFS domain.
 Domain knowledge in Telecom Billing and BFS (Regulatory applications).
 More than 2 years experience in leading team from onshore and offshore and expert in ITIL process of
service delivery.
 Currently associated with Cognizant Technology Solutions, Kolkata.
 Experience in onboarding project management & transition management.
 Investigate, triage, diagnose and resolve application issues and work with clients (business users), other IT
departments to resolve escalated cases.
 Application management, including monitoring and maintenance of services.
 Ensure regular and effective communications to stakeholders, Operations Manager and support team during
interruption of services
 Creation/modification of reports to suit user requirement
 Managing fix and changes on the production environment, getting them deployed, verified and permanently
fixed.
 Conversant in all phases of Software Development Life Cycle (SDLC) including client interaction, application,
development, testing, debugging, deployment, maintenance and enhancement.
 B. Tech (Computer Science and Engg) from Bengal Institute of Technology, Kolkata.
 An effective communicator with sound interpersonal, analytical and coordination skills.
Certification Details
 ITIL V3 Foundation Certified (From August 2014)
Academic Details
Name of Course : Bachelor of Engineering in Computer Science & Engineering
Name of Institute : Bengal Institute Of technology, Kolkata (India)
Name of University : West Bengal University of Technology
Duration : Aug 2004 – June 2008
Examination Result : 8.36 DGPA
Name of Course : Higher Secondary
Name of Institute : Bally Jora Aswatthatala Vidyalaya (India)
Name of University : West Bengal Council of Higher Secondary Education (WBCHSE)
Duration : Aug 2002 – June 2004
Examination Result : 69.9%
Name of Course : Madhyamik(10th
std.)
Name of Institute : Uttarpara Govt. High School (India)
Name of University : West Bengal Board of Secondary Education (WBBSE)
Duration : Aug 2002 – June 2004
Examination Result : 72%

2. Work Experience (5 years 8 months)
Cognizant Technology Solutions (www.cognizant.com) Designation: Associate
January 2013 – Till date.
Functional skills:
 Transitioned successful project onbaording from Credit Suisse, Singapore.
 Team lead for a team of 5 memebers, with all experienced professional.
 Daily project performance review with clients in US.
 Performing role of shift lead and domain lead.
 Process expert in shift handover and smooth work transfer.
 Interfacing with clients for business gathering, conducting system analysis and finalising technical /
functional specifications for the project.
Key Projects
Name of Project : Basel II and Basel III Calculation and Reporting tool, Production Support.
Client : Credit Suisse, Singapore
Name of Position : L2 Support Person/Team lead.
Duration : January 2013 – Till date.
Description : Basel II and Basel III are capital adequacy and regulatory frameworks
and adopt more risk-sensitive approach, including credit ratings.
The goal of Basel II and III is to provide a risk-sensitive regulatory framework for
banks to apply when calculating their capital adequacy to ensure stability of the
financial system and to protect investors and clients.
Technology involved in the project is PLSQL(Oracle), SQL(Oracle), UNIX(Shell Script), Basic Perl scripting.
Tools: Putty , TOAD , HP Quality Center, Control-M, OBIEE.
Responsibilities :
 Application Support, Client interactions and Batch monitoring for regulatory applications STAR & COMET
 Liaise with Hub Manager to maintain and improve Operations and Support procedures.
 Follow defined and established process for support execution and service on-boarding.
 Publish Service impact notifications to stake holders in the event of delay of deliverables .
 Ensure all relevant implementation and support processes are adhered to ITIL guidelines.
 Making sure that the L1 team is trained on the Issues handled by them and the issue is
adequately documented under FAQ for Knowledge management
 Plan weekend maintenances for creating partitions and doing purge of data
 Space forecast of DB and UNIX application servers and schedule and execute housekeeping to avoid disk
space full.
 Responsible for managing and executing important quarterly/yearly activities like DR, Power down, etc
 Develop effective relationships with other business units and teams, the Service Desk and infrastructure
personnel to facilitate the highest level of service to clients.
Tech Mahindra Limited, Pune (www.techmahindra.com) Designation: Technical Associate
December 2009 – January 2013
Key Projects
Name of Project : CSM Development AMD
Client : AT&T, US
Name of Position : L3 Support Person/Dev
Duration : April 2010 – April 2011
Description : CSM Development AMD is all about Customer Service Management for AT&T. It
includes Customer addition, adding product and price plans in that customer and calculating charges and
adjustments and managing the customer through online and PIC(Primary Inter-exchange Carrier) for that and and
also the Bell-South Activities for CSM. This portion comes before the billing of the customer.
Technology involved in the project is PLSQL(Oracle), SQL(Oracle), UNIX(Shell Script) , AND PRO* C .
Tools: Putty , TOAD , HP Quality Center.

3. Responsibilities :
 Study of existing process and Impact analysis.
 Code development, Maintenance, unit testing and self review.
 Ensuring timely deliveries of work requests and quality of deliverables as per
laid down processes by meeting SLAs.
 Making sure issues/concerns are raised at the right time and resolved.
 Attend weekly maintenance call.
 Helping Tier 2 and testing teams.
Name of Project : IDIS E2E Monitoring Dashboard (POC)
Client : AT&T, US
Name of Position : Developer
Duration : May 2011- August 2011
Description : IDIS is one of the major orchestration and inventory system for ATT containing
different system and sub-system. Here the real time data from the log and real time transaction are send to the
server and then we need to dump the data into the database fetch the data accordingly as per the functionality of
front end application through different PLSQL procedures and functions.
Technology involved in the project is PLSQL, SQL(Oracle).
Tools: TOAD
Responsibilities :
 Study of existing process and Impact analysis.
 Designing and developing the database.
 Code development, unit testing and self-review.
 Ensuring timely deliveries of work requests and quality of deliverables as per
laid down processes by meeting SLAs.
 Making sure issues/concerns are raised at the right time and resolved.
 Attend regular meeting.
Name of Project : SBP Fallout Production Support
Client : AT&T, US
Name of Position : L2 Support Person/Team Lead
Duration : Sep 2011 – Dec 2012
Description : SBP signifies Session Based Pricing. This project is related to 4G LTE IPAD customers.
Here we need to work with the data plans in Balance Manager and Telegence. In Balance Manager the order by
customers and their data plans are managed. Then it goes the downstream system Telegence, the system is known
as CSM, customer Relationship Management, where ever customer record is maintained, managed and processed
for mediation. Our goal here to maintain the customer data to be in sync between BM and TLG.
Technology involved in the project is SQL(Oracle), PLSQL(Oracle), UNIX.
Tools: TOAD ,Teradata SQL Assistance,Putty, Telegence online, Balance Manager reporting tool, Clarify,
Soap UI.
Responsibilities :
 Study of existing process and Impact analysis.
 Optimizing the proactive fallout reports by SQL/PLSQL in database.
 Managing the total work within the team,
 Taking ownership for the high priority issues.
 Maintenance by correcting hundreds of accounts daily.
 Ensuring timely deliveries of work requests, tickets and practive reports and
quality of deliverables as per laid down processes by meeting SLAs.
 Making sure issues/concerns are raised at the right time and resolved.
 Attending and arranging regular meeting.
 Coordinating with onshore.
 Maintaining document base.
 Creating and sending daily status report.

4. Technical Skills
Operating System : Windows XP, UNIX
Languages : PL/SQL(Oracle), SQL(Oracle), UNIX(Shell Scripting), PRO *C
Domain Knowledge : Telecom Billing
Functional Knowledge : ITIL V3
Web Technologies : HTML
Tools Used : TOAD, Putty, HP Quality Center, Teradata SQL Assistance, Telegence Online, Balance
Manager Reporting Tool, Clarify, Soap UI.
Other Trainings/Learning/Certification
Program or Course Conducted by Dates
INTROSCOPE(A
MONITORING TOOL)
Tech Mahindra Ltd, Pune. Dec-2011.
ITP Tech Mahindra Ltd, Pune. Dec-2009 –
March-2010.
Achievem ents
 Received periodic appreciation from Clients and Onsite leads.
 Winner in several extracurricular activities like Quizzing, Bay decoration, Drawing
competition, skits.
Personal Details
Birth Date : 23rd
October 1985
Nationality : Indian
Marital status : Married
Passport No. : H0518136 (valid till 2018)
PAN No. : AQIPB9549B
Contact address : 228,Durgapur Main Road,Bally,Howrah-711205, West Bengal.
Permanent Address : 228,Durgapur Main Road,Bally,Howrah-711205, West Bengal.
Debanshu Bhattacharya
Dated: