1. Raj Kamal Sharma
Business Analyst BFSI and Automobile
Email ID: rajkamalsharma1430@yahoo.com
Mobile No: +91 9867454183
Address: Flat 303 Sun heights building
Plot 4D/2 Gandhi Nagar Powai
Mumbai,400076
PROFESSIONAL SUMMARY:
 A Certified BCS ISEB Business Analyst having more than five year of experience in BFSI domain.
 Well-versed with end-to-end banking processes of Citibank North America consists of all financial
and non-financial transactions.
 Expertise in Customer Relationship management and having detailed knowledge of different
banking products.
 Detailed hands-on experience in PeopleSoft CRM application development providing solutions
through implementation and functional support.
 Proficient at Client Interaction and Stakeholders Management. Excellent communication and
presentation skills.
 Well-versed with all Business Analysis processes and relevant Documentations.
Current Experience:
 Client: Daimler
 Project Role: Business Analyst
 Duration: March 2016 to till date
 Company: Capgemini
Key Responsibilities:
 Collaborate across Dev/QA managers, product managers, architects, engineers, Operations,
project manager and various cross-functional teams to deliver end-to-end product features for
Daimler POC application.
 Conducting process reviews of existing processes to identify Areas of improvement, Scope
System Automation, Gaps in processes.
 Discussing the proposed process, impact on current processes if any and system requirements in
detail with the concerned unit.
 Attend meeting / call to understand the requirement from respective stakeholder for process
implementation.
 Partnering with Technology Solutions Group and other stakeholders for documenting the
Business Requirement Document and Obtaining sign-off on final BRD from all respective
stakeholders with proper project timelines in agreement with the stake holders.
 Following up with respective stake holders on the progress as per the agreed timelines
 Attending walk through for understanding the new system developments.
 Drafting the system test scenarios and sharing the same with the concerned operations unit for
their feedback inputs.
 Creating Test cases in UAT and CR document for business specific changes.
 Logging and Monitoring Defects in HP ALM tool and JIRA tool.
 Documenting the detailed process note for sign off from respective stake holders and the system
note if required for circulation to respective users.
 Conduct project reviews to assess outcomes of projects, against established baselines, and to
evaluate effectiveness of project management practices.

2. PreviousExperience:
 Project – Concierge
 Client: Citibank NA
 Project Role: Business Analyst
 Duration: Oct 2011 to March 2016
 Company: Tata Consultancy services
Key Responsibilities:
 Understanding the Business Specifications and work flow of existing CRM Application and
analyzing the business need.
 Have a complete understanding of banking application development process including managing
customer and there account data with various banking products and offers.
 Implement changes in various banking processes based on changing business needs, in terms of
functionalities, system logic, channel integration, transaction flows, data mapping, messages &
reports.
 Groom and solution the business requirements/user stories in ‘Agile Build phases’ (SDT) with
various project stakeholders as well as external vendors.
 Manage the coding, testing (BTC), UAT and roll-out phases of different projects along with the
technical leads.
 Make Business Requirement Documents (BRD/FRD), Use cases, Use case diagrams (UML),
Wireframe, High/Low Level Design documents by using various business analysis tools and SQL
query.
 Played Scrum master role in Agile Software development for two major project implementation.
 Estimate efforts, identify possible roadblocks and ensure timely delivery
 Provide technical guidance, career development, and mentoring to team members.
 Collaborate across Dev/QA managers, product managers, architects, engineers, Operations,
project manager and various cross-functional teams to deliver end-to-end product features
 Reviewing Test cases in UAT and CR document for business specific changes.
Professional Certifications:
 Certified Business Analyst by ISEB BCS (British Computer Society).
 Certification done in Oracle SQL Expert IZO-047.
 Certification in U.S Retail Banking.
 Certification in PeopleSoft Application Developer I: People Tools & People Code (1Z0-241).
 PeopleSoft Application Developer II: Application Engine & Integration 1Z0-242.
 ITIL 2011 Foundation Certificate in IT Service Management Certification.

3. IT Skills:
Languages / Software Packages / Tools:
 Microsoft Office/Excel /Power Point& Windows XP, 7, 8,10
 Business Analysts skills like problem solving, requirement gathering and gap analysis.
 PeopleSoft Enterprise 8.49 and 8.51, Oracle, People Code.
 JavaScript, SQL query.
 Methodologies like UML, waterfall model, SDLC, Agile Scrum.
 SDLC Tools: HP ALM 10, 11.0, 12.0 Blueprint and JIRA.
Academic Summary:
 Qualification: B.Tech in Computers Science with 74%
 Year of Passing: June 2011
 University: SRM University
 Qualification: 12th
with63%
 Year of Passing: April 2005
 Board: CBSE
 Qualification: 10th
with69%
 Year of Passing: April 2003
 Board: CBSE
Personal Information:
 Gender: Male
 Date of Birth: 06, Dec 1987, Mumbai
 Language Known: English, Hindi