1. Resume
Personal Profile:
Name: ZHOU Chang Hong (Charlie)
Date of Birth: 02Jan1983
Nationality: China
Height: 167cm
Cell No.: +86 13911531859
E-mail: 1067467345@qq.com
Education: Study at Jiangsu Science and Technology University in Zhenjiang City
Jiangsu Province, China. Completed Diploma Degree.
Working Experience:
From Dec 2012 to Apr 2016 , Regent Beijing
Promoted to Guest Liaison Senior Manager in 2015, this is the merged section, in charge
both Club Lounge and VIP Services. It belongs to Front Office Department.
VIP Services responsibilities:
a) Writing SOPs
b) Assist recruitment and on job service skill training for VIP Service Agent
c) One-step-service for VIP Guests include pre-arrival contact, transportation
arrangement, allocate rooms; VIP alert, room inspection, tour arrangement, in house
approach collect guest preference and share the movement with all the team of hotel;
post-departure contact; future visit assistance.
d) Arrange amenities for each VIP guest depends on different VIP level (8 in total).
e) Cost control
f) Communicate and coordinate with relative department, such as sales and marketing,
public relations, reservation, engineering, food and beverages, kitchen, housekeeping,
etc
g) Maintain good business relation with VIP guests
Regent Club Lounge Responsibilities:
a) Every Regent Club Lounge guest is the VIP guest, responsible for each requirement
from our guest. ( such as Concierge service, Business center services, tour consultant
services…etc.)
b) According the situation and guest request, offer fast check in / checkout at Regent
Club Lounge or in room check in / checkout.
c) Open daily breakfast and evening cocktails
d) Maintain each function area good atmosphere such as Lounge, dinning area, pantry,
meeting room, realax area..etc.
2. Personal Events:
a) Be voted one of the Elites of year 2013
b) Personal Butler of Chair Lady Mdm Chan, one of the wealthiest lady according the
Hurun Report China List.
c) Personal Butler of Mr. Andy Lau, the famous celebrities
d) Crossing Training at Regent Taipei for one week in 2014
e) Key contact person during APEC 2014, personal butler of President Park of Korea.
Make good business relation with Korean Embassy.
f) Personal Butler of Excellency Hamid Karzai the former president of Afghanistan
g) Personal Butler of Ms. Mary Gostelow, Persident of Gostelow Travel
h) Personal Butler of Ms. Hannelor Kraft, a German Politician, current
Minister-President of North Rhine-westphalia. Post pictures in German News paper
on 19th Apr 2015
From Jan 2012 to October , 2012 Yi Boutique Luxury Hotel Tianjin (S.L.H.brand)
Executive Butler
Yi boutique hotel is in pre set up and fully open by May 2011. As an executive butler I was
responsible for many departments.
Overseeing Front Office with 6 senior butlers, oversee rooms set up.
In charge Housekeeping and rooms, Security and CCTV, engineering.
Writing SOPs for FO, Butlers, HSK-Room attendant and Pubic Area. Responsible for all
the set up for my departments. Set up mini bars. Liaise with FB for guest welcome
drinks/snacks. Arrange department training schedules, FO check in and check out skills, cash
handling, safe balances. Taine in bultering.
Dealing with suppliers such as laundry company, florist for internal décor, public
cleaners include outsources and internal cleaners. Write PR sheets for approval of purchasing
goods, cost control
Take over the storeroom management for rooms, assist inventory monthly.
Translate In meetings for GM on government owners issues.
Working this luxury brand was excellent exposure to the luxury sector in hospitality. Was
trained as second in charge person of the hotel. Approved by GM of SLH Great China.
From December 2010 until November 2011 at Amanusa, Bali, Indonesia
Management Trainee
Follow the training program. Based in Front Office department, working with each
operation department as Housekeeping, Food and Beverage, Accounting and assist sales
do sales call as well.
Arrange guest activities make sure they have an enjoyable and unforgettable experience
in Amanusa Bali.
As a part of Management Team always take fully responsibilities. Depends on the
situation, always be transferred by sister properties in Indonesia (Amanusa, Amandari,
3. Amankila, Amanjiwo, Amanwana), site inspection, personal assistant or group handler
and hotel collaterals translate into mandarin.
Maintained good relations with guests and all staff members, handled guest complaints.
From April 2008 until November 2010 at Aman at Summer Palace, Beijing
Guest Assistant Supervisor
Been an Administrative Controller while property pre-opening.
Assist department head find supplier for hotel opening, assist to recruit suit working team
for each depart.
After Grand opening join the Front Office as Guest Assistant Supervisor for two years.
Making relative report, arrange new staff training program.
Assist Club Manager open Aman Club for six month as Aman Club Host which is a
senior supervisory position. Assist to Make working and training standard and procedure.
Recruit proper club working team.
From July 2007 until April 2008 at the Regent, Beijing
Guest Relation Agent – Shift Leader (Promoted from Guest Relation Agent to Shift
Leader)
Join the Regent Beijing since its opening in July 2007,
Focus on VIP guest who stay in the Executive Floor (The regent Club Lounge) Offer
personal and professional service as Guest Agent and butler. Make a good relationship
between guests and colleagues.
Assist The Regent Club manager to operate this outlet running fluently.
From June 2006 until March 2007 at Jade Palace Hotel, Beijing
Receptionist (Trainee)
Mission: First experience to learn and obtain basic operation skill in Jade Palace Hotel
(five-star, 361 rooms), reservation, operator executive floor and front desk, showed good
communication skills and earned good comments from both supervisors and guests.
Language and Skills:
Grade of English: CET—4 Oral English: Fluent Spoken/Written
Familiar to use Opera and HRMS, Microsoft office skills (word, excel, merge and
mailings)
Sadhana Yoga Instructor
Self-appraisal
Good decision maker under pressure. Great attitude towards job tasking. High
responsibility and efficiency, Make friends very easy, Works well in a team, Very
approachable and good listener.
Thank you for your Consideration!
