There are different motivators for kids and workers. Kids are motivated by recreation like games on mobile phones rather than traditional work. The secret is providing a motive or purpose for action that works for all ages. Gamification techniques from recreation can motivate behavior at work by appealing to autonomy, mastery, purpose, and feedback in a way money cannot. An effective gamification strategy requires understanding the problem, users, desired behaviors, metrics, and goals.

1. Alliance Infotech Pvt. Ltd

2. "Kids won't work & don't
have same work ethic as we
do."
Working harder while playing like in malls or mobile
games than while working.

3. There is nothing wrong with kids
today. The secret to motivation is
providing a motive for action , and
it works for all ages.

4. Motivation of recreation.

5. There are different motivators
that are found in recreation
but they are not often part of
traditional work place.

6. The motivation of
recreation drives
behaviour that we can't
pay people to do.

7. You can't get better
future results unless you
are willing to change
current behaviour.

8. B E H AV I O U R C H A N G E M E T H O D O L O G Y.
BehaviourMotivation Big data
Volume.
Velocity
Variety.
Autonomy
Mastery
Purpose
Progress
Outsmart.
Social
Acceptability
Recreation
Frequency
of
feedback.
Goal
setting.
Indv.
Benchmarki
ng.

10. As you saw above, if reports are
thermometer our Gamification
for call centre is your thermostat.

11. "One size fits all" is not always right in the space of
gamification. Difference in people,management &
process requires different approach.

12. 5 steps to define gamification
strategy.
Identify the problem. ( what is the business outcome we
want).
Who are our users? (Audience).
What do we want them to do? ( desired behaviour).
How will you measure? (KPI).
What is the goal? (Mission statement).

13. What does your call. Center
gamification looks like?

14. After we talk to you, we will be able
to share a prototype on those lines.

15. Sudip samaddar.
Head of
Marketing.
9999061525.
sudip.samaddar@
alliance-
infotech.com