This document discusses ways to improve lead-to-admission ratios through analyzing key metrics in 3 steps: planning, analyzing, and executing. It emphasizes analyzing metrics such as call volumes, call lengths, call outcomes, optimal call times, and follow-up rates to identify areas for improvement. Customized reports can measure factors like these that are important to monitor if an organization wants to enhance its processes.

1. Ways to improve lead
to admission ratio.

2. Improving lead to admission
involves 3 steps.
• Planning.
• Analysing.
• Executing.

3. In this section we talk analysing.

4. We all know if we can not
measure it , we can not
improve it.

5. The role of General
Managers/Business Heads
is to analyse and act.

6. What is the volume of activities?
How many emails or calls or sums over a time period of
30 days?

7. Just dialling leads would not help. How
long are counsellors talking to leads? Is
the conversation atleast 1.5 minutes and
more or 2 secs. Check the next report...

8. Any conversation above 1.5
min is positive conversation.

9. How many total inbound & outbound
calls?
What is the outcome of each call?

10. What is the right time
to connect with leads?

11. When is the optimal time to call?
Based on when most of your teams calls are answered
based on lead source.

12. How well the team is following up?
Above report tells how many follow up missed.

13. How well the team is following up?

14. On what percentage the follow up is on
schedule?

15. • In the next section we will talk planning and
executing. There are many such reports which
we have not shown here. There are many
customised reports that can be developed.

16. Let's talk.
Sudip Samaddar.
Alliance Infotech P ltd.
9999061525.
sudip.samaddar@alliance-
infotech.com