1. SKILLS
WORK HISTORY
CATRIONA DICKSON
6 FARBURN TERRACE , DYCE AB21 7DT
H: 01224 54777801224 547778 | C: 0775390515907753905159 |
kneanahdickson@hotmail.comkneanahdickson@hotmail.com
Excellent communication skills
Excellent customer service skills
Team player skills
Attention to detail
Enthusiasm and personal drive
Ability to handle pressure and meet deadlines
Flexibility
Microsoft Office
Data entry
Problem solving skills
Excellent telephone manner
Punctuality and time keeping
Quick learner, keen to learn and improve skills
PENTAGON FREIGHT SERVICES
Export Clerk | Kirkhill Place, Dyce, Aberdeen | May 2008 - Current
Obtaining, checking and preparing documentation to meet customs and insurance requirements,
packing specifications, and compliance with other countries' regulations and fiscal regimes;
Investigating and planning the most appropriate route for a shipment, taking account of the perishable
or hazardous nature of the goods, cost, transit time and security.
Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost,
and the delivery and warehousing of goods at their final destination.
Negotiating contracts, transportation and handling costs;
Obtaining, checking and preparing documentation to meet customs and insurance requirements,
packing specifications, and compliance with other countries' regulations and fiscal regimes.
Arranging air transport for urgent and high-value freight and managing the risk door to door.
Arranging courier and specialist hand-carry services.
Maintaining current knowledge of relevant legislation, political situations and other factors that could
affect the movement of freight.
NHS GRAMPIAN
IT Helpdesk | Aberdeen Royal Infirmary | April 1998 - April 2008
Help co-workers with little to no technical know-how.
Solve problems over the phone where possible and if not, assign to the correct engineer.

2. EDUCATION
Check on recurring issues.
Solve problems remotely.
EXPRO NORTH SEA LTD
Temp Receptionist | Dyce, Aberdeen | August 1997 - January 1998
Meeting and greeting clients.
Booking meetings.
Arranging couriers.
Keeping the reception area tidy.
Answering and forwarding phone calls.
Sorting and distributing post.
PETROLINE
Logistics Co-ordinator | Bridge of Don, Aberdeen | June 1996 - July 1997
Provided completed booking confirmations for orders and emailed final documents to account upper
management, customer, and warehouse team.
Determined the most cost efficient carrier to deliver animal products and non-hazardous chemicals.
Alerted all parties under account of shipment delays, cancelled orders, changes in route, freight
technical issues, commodity change and all issues regarding orders.
Offer special services such as expedient delivery and cheaper cost through same carriers but with
company discounts in order to gain account profits.
Answered emails and phone calls in a timely and professional manner.
GCSE
Bridge of Don Academy
Bridge of Don, Aberdeen
Standard Grades
Maths - 2
English - 2
Biology - 2
Chemistry - 3
OIS - 2
PE - 3
French - 3
Modern Studies - 2