2.
It is the process of exchanging information.
It's also about understanding the emotion behind the
information.
It enables you to communicate even negative or difficult
messages without creating conflict or destroying trust.
Effective communication combines a set of skills
including nonverbal communication, attentive
listening, the ability to manage stress in the moment, and
the capacity to recognize and understand your own
emotions and those of the person you’re communicating
with.
What is
Communication?
3.
Provide information when asked.
Repeat, as necessary, to ensure communication is
accurately received
Use standard terminology when communicating
information.
Request and provide clarification when needed.
Ensure statements are direct and unambiguous.
Inform the appropriate individuals when the mission or
plans change.
Communicate all information needed by those
individuals or teams external to the team.
Use nonverbal communication appropriately.
Use proper order when communicating information.
Effective
Communication
6.
-The process of selecting and organizing symbols to
represent a message requires skill and knowledge.
Lack of Sensitivity to Receiver
Lack of Basic Communication Skills
Insufficient Knowledge of the Subject
Information Overload
Emotional Interference
Encoding Barriers
7.
-Things that get in the way of message transmission are
sometimes called “noise.”
Physical Distractions
Conflicting Messages
Channel Barriers
Long Communication Chain
Transmitting Barriers
8.
-The communication cycle may break down at the
receiving end.
Lack of Interest
Lack of Knowledge
Lack of Communication Skills
Emotional Distractions
Physical Distractions
Decoding Barriers
9.
-The communication cycle may be broken if feedback is
unsuccessful.
No Provision for Feedback
Inadequate Feedback
Responding Barriers
