Management information system

1. E- Business Applications

2. CONTENTS
1. Introduction
2. Applications of E- business
3. Advantages of E- business
4. Barriers to E- business

3. INDRODUCTION
 Electronic business or an internet business may be
defined as the application of information and
communication technologies (ICT) in support of all
activities of business.
 Electronic business focuses on the use of ICT to
enable the external activities and relationships of the
business with individuals, groups and other business t

4. E- business Applications

5. 1. Internal business systems:
- Customer relationship management
- Enterprise resource planning
- Document management systems
- Human resource management

6. 2. Enterprise communication and
collaboration:
- VoIP
- Content management system
- E- mail
- Voice mail
- Web conferencing
- Business process management

7. 3. Electronic commerce:
- Internet shop
- Supply chain management
- Online marketing

8. Advantages of E- Business
 Cost reduction – increased revenues
 Communication
 Control and channel efficiency
 Visibility
 Customer service
 Competitive advantage

9. Barriers to E- Business
 Skills and expertise to use the internet
 Customers do not use E- business
 Country factor conditions
 Organizational type
 Economic issues