The document discusses how information technology has changed business and management. It describes key IT systems like transaction processing systems and decision support systems that support daily operations and management. It also explains how e-business allows companies to enter new markets, streamline processes, and get closer to customers through digital technologies and the internet. Finally, it discusses enterprise systems like ERP and CRM that integrate business operations and help manage customer relationships.

1. Information Technology and E-Business CHAPTER 15 0

6. Implications of IT for Managers Exhibit 15.1 0

7. Data versus Information Data - Raw, non-summarized , and unanalyzed facts and figures Information - Data that have been converted into a meaningful and useful context for the receiver 0

10. Basic Elements of Management Information Systems Management Information Systems Reporting Systems Decision Support Systems Executive Information Systems Group Decision Support System Corporate and External Databases Source: Adapted from Ralph M. Stair and George W. Reynolds, Principles of Information Systems: A Managerial Approach, 4 th ed. (Cambridge, Mass.: Course Technology, 1999), 391. Operations Information Systems Exhibit 15.3 0

15. E-Business Strategies In-House Internet Division Spin-Off Strategic Partnerships Strategy = Productivity and Efficiency 0

18. B2B Marketplace Model Online portal or “hub” for B2B marketplace Sellers Buyers Many sellers offer products and services through an intermediary to many buyers Exhibit 15.7 0