This document provides information about getting fully solved assignments for the MBA semester 3 subject Foundations of Quality Management. It includes details like the semester, subject code, credit hours, and contact information to email or call for assistance. The document then provides a sample assignment question and answers related to topics in quality management, including definitions of total quality management, contributions of quality gurus, quality policy and objectives, quality audits, productivity, knowledge management, quality awards, and types of quality costs.

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Assignment
DRIVE FALL 2015
PROGRAM MBA
SEMESTER 3
SUBJECT CODE & NAME QM0019: FOUNDATIONSOF QUALITY MANAGEMENT
BK ID B1926
CREDIT & MARKS 4 CREDITS & 60 MARKS
Note:Answer all questions.Each questionisfollowedby evaluationscheme.
Q1. i) Define “Total Quality Management”
Answer: Total Quality Management (TQM) is a comprehensive and structured approach to
organizational management that seeks to improve the quality of products and services through ongoing
refinements in response to continuous feedback. TQM requirements may be defined separately for a
particular organization or may be in adherence to established standards, such as the International
Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it
originated in the manufacturing sector and has since been adapted for use in almost every type of
organization imaginable, including schools, highway maintenance, hotel management, and churches. As
a current focusof e-business,TQMis basedonquality
Q2 Explainthe contributionsof the followingqualitygurus towards quality management:
(a) Masaki Imai
Answer: TQM, also known as Total Quality Control (TQC), is a management tool for improving total
performance. TQC means organized → Kaizen activities involving everyone in a company – managers
and workers – in a totally systemic andintegrated effort toward improving performance at every level. It

2. is to lead to increased customer satisfaction through satisfying such corporate cross-functional goals as
→ quality,cost,scheduling,manpowerdevelopment,andnew productdevelopment.
Masaaki Imai (1930) is one of the founders and a very famous advisor in the field of the
‘Kaizen’,’Kaizen Gemba‘ and ‘Lean‘. management and quality philosophies. Especially the further
development of continuous improvement within organizations in the form of a philosophy made Imai a
worldwide pioneerandleader.
Masaaki Imai published in 1986 his book “Kaizen, The Key to Japan’s Competitive Success“. The book
was an immediateglobal successbecause
(b) W. Edwards Deming
Answer:Knowledge Center>LearnAboutQuality>TQM > Deming's14 Points
Deming’s 14 Points on Quality Management, a core concept on implementing total quality management,
isa setof managementpracticestohelpcompaniesincreasetheirqualityandproductivity.
Q. 3. Describe ‘Quality policy’and ‘Quality Objectives’indetailswithexamples.
(ii) Whatis meant by Quality policy?Explain withan example.
Answer: Quality policy: The quality policy is the only true definition of quality that counts in your
organisation. Provided that you take into account the few important items the standard asks for, you
can define andmeasure qualityanywayyouchoose.
 Make sure the policybuildsoncurrentcorporate objectivesandvalues
 It mustbe fullyintegratedwiththose concepts
Top managementmust ensure that the quality policy:
 Is appropriate tothe organisation
 Includesacommitmenttorequirementsand


3. Q4. Explainthe followinginbrief:
(a) Qualityaudits
Answer: Quality audit is the process of systematic examination of a quality system carried out by an
internal or external quality auditor or an audit team. It is an important part of organization's quality
managementsystemandisa keyelementinthe ISOqualitysystemstandard,ISO9001.
Qualityauditsare typicallyperformedatpredefined
(b) Productivity
Answer: Productivity is an average measure of the efficiency of production. It can be expressed as the
ratioof outputto inputsusedinthe productionprocess,i.e.outputperunitof input.
When all outputs and inputs are included in the productivity measure it is called total productivity.
Outputs and inputs are defined in the total productivity measure as their economic values. The value of
outputsminusthe value of inputsisa measure of the income
Q5 Write short noteson the following:
(a) Knowledge Management
Answer: Knowledge management (KM) is the process of capturing, developing, sharing, and effectively
using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational
objectivesbymakingthe bestuse of knowledge.
An established discipline since 1991 KM includes courses taught in the fields of business administration,
informationsystems,management,andlibrary
(b) Quality Awards
Answer:“Quality”representsthe extenttowhichagood/service meetsorexceeds expectations

4.  Overall Quality
 Qualityalongmanydimensions
Term usedfortoday’snew conceptof qualityistotal qualitymanagement
 Qualityawards: special recognition
 Strive forexcellence
 Generate interestinqualityprograms
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Q6. Define ‘QualityCosts’.Describe the differenttypesofQuality Costs.
Answer: Quality costs are the costs associated with preventing, detecting, and remediating product
issues related to quality. Quality costs do not involve simply upgrading the perceived value of a product
to a higher standard. Instead, quality involves creating and delivering a product that meets the
expectations of a customer. Thus, if a customer spends very little for an automobile, he will not expect
leather seats and air conditioning - but he will expect the vehicle to run properly. In this case, quality is
consideredtobe a vehicle thatfunctions,ratherthana luxury
Dear students get fully solved assignments
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