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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
ASSIGNMENT
DRIVE WINTER 2016
PROGRAM MBA
SEMESTER IV
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
BK ID B2009
CREDITS AND MARKS 4 CREDITS AND 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Question. 1. Explain various Principles of Total Quality Management
Answer:
Total quality management (TQM) is achieved and becomes part of the overall organizational
culture when the five principles - produce quality work the first time, focus on the customer,
have a strategic approach to improvement, improve continuously and encourage mutual
respect and teamwork - are practiced by all employees.
What is Total Quality Management?
Why is online shopping a better experience on some sites than on others? Let's look at total
quality management (TQM) for
Question. 2. Elaborate the concept of International Standards. Also
explain the following terms
a. ISO 9001:2008
b. ISO 9004:2009
c. ISO 90003:2004: Software Quality Management
d. ISO 13485:2003: Medical Devices Quality Management
Answer:International Standards are the backbone of our society, ensuring the safety and quality of
productsandservices,facilitatinginternationaltrade andimprovingthe environmentinwhichwelive

2. in. Conformity to International Standards helps reassure consumers that products, systems and
organizations are safe, reliable and good for the environment.
Economic benefits of standards: Numerous studies have shown that standards boost business and
economies. In the UK, for example, standards account for an $8.2bn annual growth in GDP, while in
Canada, the use of standards has injected over $91bn into the economy since 1981.
Question. 3. Explain the concept of culture. Differentiate between
authoritarian culture and participative culture.
Answer:Culture is something which is created and which resides in the minds of the people. It is
learned through our interaction with the environment and during our development and growing
years.A growingbabylearnsabasicsetof values,ideas,perceptions,preferences,conceptof morality,
code of conductand so on throughfamilyandcultural socialization.Thus,we have twotermsculture
and history. With regard to the first, it may be stated that cultural norms of a society move from
generationtogeneration.Thesecondkeytermwhichisbasictoculture impliesthattheculturalnorms
are shared among the members
Question. 4. Explain the steps of continuous quality improvement.
Answer:Continuousqualityimprovement(CQI)isamanagementphilosophyusedbyorganizationsto
bettertheirprocesses.Inthis lesson,youwill learnhow continuousqualityimprovementispart of a
group's culture, how it benefits an organization, and about one of the most popular methods of
implementing CQI.
Further, Better, Faster
Throughout history, the human race has always attempted to improve the conditions under which
individuals live. Look at how transportation has evolved: from horses and buggies, to trains, to
automobiles - and when it seemed like we
Question. 5. Define different aspects of the design and development
of a product.
Answer: Product development is the process of creating a new product to be sold by a business or
enterprise toitscustomers. Inthe documenttitle,Designreferstothoseactivitiesinvolved increating
the styling,lookandfeel of the product,decidingonthe product'smechanical architecture,selecting
materials and processes, and engineering the various components necessary to make the product
work. Development refers collectively to the entire process of identifying a market opportunity,
creatinga product to appeal to the identifiedmarket,andfinally,testing,modifyingandrefiningthe

3. productuntil it isreadyfor production.A productcan be any itemfroma book,musical composition,
or informationservice,toanengineeredproductsuchasacomputer,hairdryer,orwashingmachine.
This document is focused on
Question. 6. Write Short notes on following.
a. Knowledge Management
Answer:Knowledgemanagement(KM) istheprocessofcapturing,developing,sharing,andeffectively
usingorganizational knowledge.Itrefersto a multi-disciplinaryapproachtoachievingorganizational
objectives by making the best use of knowledge.
An established discipline since 1991, KM includes courses taught in the fields of business
administration, information systems, management, library, and information sciences. Other fields
may contribute to KM research, including information and media, computer science, public health,
and public policy.
b. Expertise location
Answer:Expertise finding is the use of tools for finding and assessing individual expertise, with
particular focus on scientific expertise.
A classification of expertise location systems
c. Communities of Practice (CoPs)
Answer:Communitiesof practice are formedbypeoplewhoengage inaprocessof collective learning
ina shareddomainof humanendeavor:atribe learningtosurvive,abandof artistsseekingnewforms
of expression,a group of engineers working on similar problems, a clique of pupils defining their
identity in the school, a network of surgeons exploring novel techniques,a gathering of first-time
managers helping each other cope. In
d. Knowledge management strategy
Answer:Knowledgemanagement(KM) istheprocessofcapturing,developing,sharing,andeffectively
usingorganizational knowledge.Itrefersto a multi-disciplinaryapproachtoachievingorganizational
objectives by making the best use of knowledge.

4. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601