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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business Communication & Etiquette
Internal Assignment Applicable for September 2016 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3in not more than 500 words for each subsection. Use relevant examples,
illustrations as far aspossible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
theirassignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
otherstudents is not allowed.

2. Question. 1. Rajesh is a new trainer in a call center. His first
assignment is to deliver basictelephone etiquette to a team of
newly joined associates. What points must be cover in histraining?
Answer:1. Introduce the team: Training with a presentation (live or video) from the call center
managing director, office heads, and operator administrators. Urge them to present their part on
the group and additionally how the operators can get in touch with them. This will help operators
put a face to a name and give them a life saver when required.
2. Instruct your new agent about your business: Your new contracts should have a thorough
comprehension of your business, product and call
Question. 2. A Shimora courier has been facing customer
complaints about feedback and updatessince 2 months. They have
decided to go for a communications audit at all the levels.Please list
and explain in brief steps in conducting a communication audit.
Answer:A communicationauditisthe waytoward distinguishing interior and outer communication
qualities and shortcomings. It is a route for an organization to get it
Question. 3. Read the case study carefully and answer the
questions
Bean computers has a large sales department, the department has divisions for proposalwriting
dividedintosubdivisionforapproaching the customers through salesletters.Torecruit people into
the department they ask each candidate to write two different salesletters – Solicited and
Unsolicited. If you are selected for the position….
a. What will you keep in mind while sending an unsolicited sales
letter?
Answer:Organizationsutilizing direct-mailadvertisingbuyorgenerallyget mailing records intended
to focuson the individualswhocoordinate aspecificpsychograph. If you claim a home, purchase an
auto,subscribe toa magazine,orutilize aMastercard,youare on some individual's rundown. As the
expense of paperandpostage hasexpanded,purchasingand offering of mailing records taking into
account ethnic foundation, occupation, and an
b. What characteristics does a solicited sales letter have? (Marks 5)

3. Answer:It is frequently less demanding to compose a solicited sales letter advertisement than a
unsolicited salesletteradvertisement in light of the fact that the reader has welcomed you to send
data and isexpectingyourletter.Thusly,youdon'tneedtostressthatyour letterwill be disregarded
totally.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
**********