3. • If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
• Interested in more outage analysis and Internet insights? Check out
the ThousandEyes blog and The Internet Report podcast.
Before We Begin…
4. Meta
Started ~ 15:00 UTC and resolved
at 19:27 UTC (4+ hour outage)
Affected multiple Meta services
(Facebook, Instagram, Messenger,
Threads)
Network connectivity was un-
interrupted
Root cause was backend
authentication system failures
causing the application to be
unavailable
March 5, 2024
Started at 19:45 UTC and was
resolved at 21:40 UTC (2 hour
outage)
ThousandEyes saw increased
network latency and
timeouts/loss of connectivity
within the Comcast backbone
network (Texas)
Affected routing/connectivity to
multiple applications such as
Webex, Salesforce, and AWS
March 5, 2024
Started at 20:45 UTC and
resolved at 21:50 UTC (1 hour
outage)
Network connectivity was
unaffected
Application/HTTP service errors
were seen, making the service
inaccessible
No ramp up/ramp down,
indicating a possible back-end
failure
March 6, 2024
Outages Summary
25. Next Steps
Subscribe to our blog to keep up-to-date!
thousandeyes.com/blog/
Tune in to The Internet Report Podcast.
thousandeyes.com/the-internet-report/
Check out the in-depth Comcast Outage
Analysis:
thousandeyes.com/blog/comcast-outage-
analysis-march-5-2024
New tutorial videos on our features
thousandeyes.com/resources/?cat=tutorial
New Getting Started Guides
docs.thousandeyes.com/product-
documentation/getting-started
Blog &
Podcast
Learning
Resources